Exam 13: Difficult Negotiations: Managing Others Who Play Dirty and Saying No to Those Who Play Nice

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State four reasons why impasses occur and describe some basic strategies for breaking impasses.

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To keep a negotiation moving forward,say "yes" even when you mean "no" until you reach an impasse.

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Even though sharing blame is most productive,when parties' versions of what went wrong differ,one party was actually in the right and the other was actually in the wrong.

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Incompatible negotiation styles are expected during negotiations and are not likely to result in an impasse.

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An effective way to attempt to break an impasse is to:

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Define "pressure moves." Give an example of using a pressure move.

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Negotiators can most effectively minimize the possibility that either side will use dirty tactics during the negotiation by agreeing to:

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Begin "difficult conversations" by sharing with the other party what you think went wrong and then asking the other party to share what he or she thought went wrong,too.

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