Exam 4: Managing knowledge, Innovation and Creativity in Organisations

An organisation develops a procedure for customer service that incorporates the concept of emotional intelligence.This is an example of which step in the knowledge creation process?

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Question 1

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Why do some organisations fail to learn? Provide at least 6 (six) reasons.

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Question 2

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Some organisations lack the capacity or desire to learn.Some explanations/reasons include:
-lack of awareness of the world outside the organisation or industry
-using traditional frames of reference ('mental models') which have become outdated
-pressure of time, resulting in too much firefighting (reacting to short-term demands, rather than focusing on priorities)
-shortage of resources to make the necessary analyses, or to embed the learning of individuals
-executive politics
-managing by copying others, rather than by appreciating the special circumstances of one's own position
-scepticism about the value of strategic thinking
-'algorithmism' (i.e.believing that there is a magic formula to fix every problem)
-turbulence in the business environment, leading to confusion in interpreting the vital 'weak signals'.

The Human Resources department of an organisation develops a policy outlining the practices and guidelines that should be followed when recruiting employees.This is an example of:

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Question 3

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The CEO called a meeting of employees to discuss the reasons and procedures surrounding a program of organisational change.These employees were engaging in:

(Multiple Choice)

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Question 4

In what ways should HRM ensure that knowledge is managed within the organisation?

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Question 5

According to knowledge work as an individual characteristic, the individual, not the job or profession, contributes value to the organisation in the form of knowledge.

(True/False)

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Question 6

What is considered a favourable environment in an organisation where both innovation and a creative climate are supported?

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Question 7

When knowledge is encoded and exchanged electronically in an organisation this is a form of which characteristic of knowledge management?

(Multiple Choice)

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Question 8

Using the concept of knowledge work, firstly as a profession, secondly an individual characteristic and finally as an individual activity, describe 'knowledge work' in an organisation.

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Question 9

In order to cut costs, an organisation decides to implement a policy where all forms must be completed electronically and submitted via email.This is an example of an innovation.

(True/False)

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Question 10

Knowledge cannot be clearly 'touched' or 'categorised', because it is holistic.Reflect on this statement and outline the difference between information and knowledge.

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Question 11

Knowledge management and knowledge transfer are essentially the same concept.

(True/False)

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Question 12

What are the five steps in creating knowledge?

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Question 13

An administrative employee introduced a new procedure to deal with customer complaints.This new method meant that customer complaints could be dealt with more reliably and efficiently.This is an example of:

(Multiple Choice)

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Question 14

An organisation develops procedures to follow when appraising the performance of employees.This is an example of:

(Multiple Choice)

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Question 15

There are three classifications of knowledge work.The two which are the most similar are:

(Multiple Choice)

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Question 16

Which of the following statements about knowledge work as a profession is true?

(Multiple Choice)

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Question 17

All organisations are learning organisations.

(True/False)

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Question 18

A learning environment must be encouraged for learning to take place.According to Redding and Catalanello (1994) what are the four ways in which organisations can learn?

(Essay)

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Question 19

Which of the following characteristics of an organisation's environment would NOT encourage learning to take place?

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Question 20

Showing 1 - 20 of 35

An organisation develops a procedure for customer service that incorporates the concept of emotional intelligence.This is an example of which step in the knowledge creation process?

Why do some organisations fail to learn? Provide at least 6 (six) reasons.

The Human Resources department of an organisation develops a policy outlining the practices and guidelines that should be followed when recruiting employees.This is an example of:

The CEO called a meeting of employees to discuss the reasons and procedures surrounding a program of organisational change.These employees were engaging in:

In what ways should HRM ensure that knowledge is managed within the organisation?

According to knowledge work as an individual characteristic, the individual, not the job or profession, contributes value to the organisation in the form of knowledge.

What is considered a favourable environment in an organisation where both innovation and a creative climate are supported?

When knowledge is encoded and exchanged electronically in an organisation this is a form of which characteristic of knowledge management?

Using the concept of knowledge work, firstly as a profession, secondly an individual characteristic and finally as an individual activity, describe 'knowledge work' in an organisation.

In order to cut costs, an organisation decides to implement a policy where all forms must be completed electronically and submitted via email.This is an example of an innovation.

Knowledge cannot be clearly 'touched' or 'categorised', because it is holistic.Reflect on this statement and outline the difference between information and knowledge.

Knowledge management and knowledge transfer are essentially the same concept.

What are the five steps in creating knowledge?

An administrative employee introduced a new procedure to deal with customer complaints.This new method meant that customer complaints could be dealt with more reliably and efficiently.This is an example of:

An organisation develops procedures to follow when appraising the performance of employees.This is an example of:

There are three classifications of knowledge work.The two which are the most similar are:

Which of the following statements about knowledge work as a profession is true?

All organisations are learning organisations.

A learning environment must be encouraged for learning to take place.According to Redding and Catalanello (1994) what are the four ways in which organisations can learn?

Which of the following characteristics of an organisation's environment would NOT encourage learning to take place?

Effective Strategic Human Resource Management: Principles and Processes

Engaging and Motivating Employees and Managing Organisational Change

Ethics and the Law: Employee Rights and Employer Responsibilities

Technology and Strategic Human Resource Management

Managing for Diversity, Inclusion and Wellbeing

Strategic International Human Resource Management

Talent Management Through HR Planning, Job Design, Recruitment and Selection

Employee Learning, Training and Development

Strategic Performance Management

Strategic Reward Management

Principles and Metrics for Value Adding HRM

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