Question 1

What is a servicescape? Discuss the three types of factors of a servicescape design.

Accepted Answer

​A servicescape is the environment in wh

Question 2

_________ first proposed the relationship between quality and business success in the early 1950s and is considered the father of the quality movement.

Accepted Answer

A)  Frederick Winslow Taylor 
B)  W. Edwards Deming 
C)  Peter Drucker 
D)  Henry Mintzberg 
A)  Frederick Winslow Taylor 
B)  W. Edwards Deming 
C)  Peter Drucker 
D)  Henry Mintzberg

Question 3

Which of the following statements is true of computer-integrated manufacturing (CIM)software?

Accepted Answer

A) It is the result when computer-aided engineering software is integrated with a computer-aided manufacturing application. 
B) It allows firms to produce custom-designed products for consumers quickly and at a low cost. 
C) It prevents the design and production process of products from being highly automated. 
D) It does not allow firms to implement the mass customization strategy. 
A) It is the result when computer-aided engineering software is integrated with a computer-aided manufacturing application. 
B) It allows firms to produce custom-designed products for consumers quickly and at a low cost. 
C) It prevents the design and production process of products from being highly automated. 
D) It does not allow firms to implement the mass customization strategy.

Question 4

_________ are experienced and not consumeD)

Accepted Answer

A) Tangible goods 
B) Services 
C) Durable goods 
D) Perishables 
A) Tangible goods 
B) Services 
C) Durable goods 
D) Perishables

Question 5

DKAT Motors, a car manufacturer, releases a new car that boasts of an affordable price tag of about $2,500. The firm is keeping costs down by eliminating large assembly line manufacturing sites and high transportation costs. Workers prepare "kits" that are shipped to final retail destinations. The kits are assembled by trained technicians at the retail level. This is an example of:

Accepted Answer

A) an old-style assembly line. 
B) total quality management. 
C) Six Sigma. 
D) lean production. 
A) an old-style assembly line. 
B) total quality management. 
C) Six Sigma. 
D) lean production.

Question 6

Which of the following is a characteristic of Six Sigma?

Accepted Answer

A) It exercises tight control on inventories of goods. 
B) It aims to reduce defects to no more than 3.4 per million opportunities. 
C) It focuses on the correction rather than the prevention of mistakes. 
D) It lays emphasis on using green technologies for environmental protection. 
A) It exercises tight control on inventories of goods. 
B) It aims to reduce defects to no more than 3.4 per million opportunities. 
C) It focuses on the correction rather than the prevention of mistakes. 
D) It lays emphasis on using green technologies for environmental protection.

Question 7

Computer-integrated manufacturing software is the result when:

Accepted Answer

A) computer-aided design is integrated with a critical path method. 
B) computer-aided design or computer-aided manufacturing is integrated with a production unit. 
C) computer-aided design or computer-aided manufacturing is integrated with robots. 
D) computer-aided design is integrated with a cellular layout. 
A) computer-aided design is integrated with a critical path method. 
B) computer-aided design or computer-aided manufacturing is integrated with a production unit. 
C) computer-aided design or computer-aided manufacturing is integrated with robots. 
D) computer-aided design is integrated with a cellular layout.

Question 8

In operations management, using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits is known as _____.

Accepted Answer

A) effectiveness 
B) efficiency 
C) throughput 
D) productivity 
A) effectiveness 
B) efficiency 
C) throughput 
D) productivity

Question 9

When designing a retail facility, operations managers should be mindful of the _____, which is an environment where consumers and service providers interact.

Accepted Answer

A) process layout 
B) facility location 
C) landscape 
D) servicescape 
A) process layout 
B) facility location 
C) landscape 
D) servicescape

Question 10

Miss Judd, a marriage counselor, has decided to display her certificates and awards prominently in her office. In a servicescape environment, this would be considered a functionality factor.

Accepted Answer

A) True 
 B)False

Question 11

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Accepted Answer

A) Computer-aided design 
B) Enterprise resource planning 
C) Computer-aided manufacturing 
D) Just-in-time production 
A) Computer-aided design 
B) Enterprise resource planning 
C) Computer-aided manufacturing 
D) Just-in-time production

Question 12

A large drilling machine is being built to dig a tunnel below ground level. The machine will be big and is unlikely to be used after this project. It is being built close to the project site on the river bank. The _________ layout should be used to produce the drilling machine.

Accepted Answer

A) product 
B) process 
C) fixed position 
D) cellular 
A) product 
B) process 
C) fixed position 
D) cellular

Question 13

_________ involves how easy it is for the customer to move through the facility and find what they are looking for.

Accepted Answer

A) Functionality 
B) Automation 
C) Ambience 
D) Vertical integration 
A) Functionality 
B) Automation 
C) Ambience 
D) Vertical integration

Question 14

Identify and describe key factors operations managers consider when choosing a location for a business facility.

Accepted Answer

​Operations managers check the adequacy

Question 15

In operations management, quality is defined in terms of:​

Accepted Answer

A) the ratio of cost to output. 
B) how well a product satisfies customer preferences. 
C) the number of defects per thousand units of output. 
D) the time taken to inspect one unit of a product. 
A) the ratio of cost to output. 
B) how well a product satisfies customer preferences. 
C) the number of defects per thousand units of output. 
D) the time taken to inspect one unit of a product.

Question 16

Broderick oversees the activities involved in creating the right goods and services in the right quantities and distributing them to the right customers. His decisions have a major impact on his firm's financial success. This is an example of operations management.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is true of robots?

Accepted Answer

A) Robots perform jobs that human workers find dangerous or physically demanding. 
B) Robots' performance levels decrease when they have to work for very long hours. 
C) Robots are usually immobile and perform jobs statically. 
D) Robots are inflexible and cannot be reprogrammed to perform new tricks. 
A) Robots perform jobs that human workers find dangerous or physically demanding. 
B) Robots' performance levels decrease when they have to work for very long hours. 
C) Robots are usually immobile and perform jobs statically. 
D) Robots are inflexible and cannot be reprogrammed to perform new tricks.

Question 18

Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?

Accepted Answer

A) The nonfarm labor force is increasingly joining the goods-producing sector. 
B) The current trend in value chain design is to rely more on vertical integration and less on outsourcing. 
C) There has been a shift from mass customization to mass production. 
D) There has been a fundamental shift away from the production of goods toward a service-based economy. 
A) The nonfarm labor force is increasingly joining the goods-producing sector. 
B) The current trend in value chain design is to rely more on vertical integration and less on outsourcing. 
C) There has been a shift from mass customization to mass production. 
D) There has been a fundamental shift away from the production of goods toward a service-based economy.

Question 19

A vehicle wheel manufacturing company headquartered in Dayton is opening a new branch. If it decides to locate the branch overseas, _________ is most likely to be the location factor that influenced this decision.

Accepted Answer

A) transportation distance 
B) low-wage labor 
C) climatic conditions 
D) superior technology 
A) transportation distance 
B) low-wage labor 
C) climatic conditions 
D) superior technology

Question 20

The Baldrige National Quality Program was established by the Congress to encourage American firms to:

Accepted Answer

A) get a SWOT analysis done for their organization which, though high priced, held high value. 
B) implement advanced computer-aided engineering to improve technological standards. 
C) improve the quality of their products so that they could provide greater customer satisfaction. 
D) focus on quality improvement in order to improve their global competitiveness. 
A) get a SWOT analysis done for their organization which, though high priced, held high value. 
B) implement advanced computer-aided engineering to improve technological standards. 
C) improve the quality of their products so that they could provide greater customer satisfaction. 
D) focus on quality improvement in order to improve their global competitiveness.

What is a servicescape? Discuss the three types of factors of a servicescape design.

_________ first proposed the relationship between quality and business success in the early 1950s and is considered the father of the quality movement.

Which of the following statements is true of computer-integrated manufacturing (CIM)software?

_________ are experienced and not consumeD)

Which of the following is a characteristic of Six Sigma?

Computer-integrated manufacturing software is the result when:

In operations management, using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits is known as _____.

When designing a retail facility, operations managers should be mindful of the _____, which is an environment where consumers and service providers interact.

Miss Judd, a marriage counselor, has decided to display her certificates and awards prominently in her office. In a servicescape environment, this would be considered a functionality factor.

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

A large drilling machine is being built to dig a tunnel below ground level. The machine will be big and is unlikely to be used after this project. It is being built close to the project site on the river bank. The _________ layout should be used to produce the drilling machine.

_________ involves how easy it is for the customer to move through the facility and find what they are looking for.

Identify and describe key factors operations managers consider when choosing a location for a business facility.

In operations management, quality is defined in terms of:

Broderick oversees the activities involved in creating the right goods and services in the right quantities and distributing them to the right customers. His decisions have a major impact on his firm's financial success. This is an example of operations management.

Which of the following statements is true of robots?

Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?

A vehicle wheel manufacturing company headquartered in Dayton is opening a new branch. If it decides to locate the branch overseas, _________ is most likely to be the location factor that influenced this decision.

The Baldrige National Quality Program was established by the Congress to encourage American firms to:

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation and Leadership: Bringing Business to Life

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Filters

Exam 17: Operations Management: Putting It All Together

What is a servicescape? Discuss the three types of factors of a servicescape design.

_________ first proposed the relationship between quality and business success in the early 1950s and is considered the father of the quality movement.

Which of the following statements is true of computer-integrated manufacturing (CIM)software?

_________ are experienced and not consumeD)

Which of the following is a characteristic of Six Sigma?

Computer-integrated manufacturing software is the result when:

In operations management, using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits is known as _____.

When designing a retail facility, operations managers should be mindful of the _____, which is an environment where consumers and service providers interact.

Miss Judd, a marriage counselor, has decided to display her certificates and awards prominently in her office. In a servicescape environment, this would be considered a functionality factor.

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

A large drilling machine is being built to dig a tunnel below ground level. The machine will be big and is unlikely to be used after this project. It is being built close to the project site on the river bank. The _________ layout should be used to produce the drilling machine.

_________ involves how easy it is for the customer to move through the facility and find what they are looking for.

Identify and describe key factors operations managers consider when choosing a location for a business facility.

In operations management, quality is defined in terms of:​

Broderick oversees the activities involved in creating the right goods and services in the right quantities and distributing them to the right customers. His decisions have a major impact on his firm's financial success. This is an example of operations management.

Which of the following statements is true of robots?

Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?

A vehicle wheel manufacturing company headquartered in Dayton is opening a new branch. If it decides to locate the branch overseas, _________ is most likely to be the location factor that influenced this decision.

The Baldrige National Quality Program was established by the Congress to encourage American firms to:

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation and Leadership: Bringing Business to Life

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Filters

In operations management, quality is defined in terms of: