Exam 5: Business Communication: Creating and Delivering Messages that Matter

_________ has a high degree of channel richness and uses state-of-the-art equipment to reach multiple people with complex or high-priority content.

Identify a true statement about dynamic delivery.

Identify the type of communication barrier that arises when operational managers are not allowed to communicate with the senior managers or the top-level management in a firm?

Tanya is planning a presentation on best practices in communication. After much thought, Tanya decides to stick to a few key points. This is because:

Communication must be static rather than dynamic.

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and facial expression.

An email should be lengthy and should have as many attachments as possible to communicate a message.

Florence talks with a client that can get her firm the next project. She is told by her senior manager that one of the ways to determine whether the client would be interested in doing business is by analyzing whether the client leans forward and shows interest in the conversation. Which of the following forms of nonverbal communication is the senior manager referring to while determining the success of the conversation?

The goal of nonverbal communication should be to reinforce the meaning of your message.

Which of the following statements is true of business emails?

Which of the following communication channels has a high degree of channel richness?

In American culture, older people tend to experience negative age bias much more often than younger people.

A(n)_____ type of communication channel has the highest level of channel richness and is used when the message is personal, emotional, or high-priority.

Who among the following is most likely to spend most of their time listening?

What is nonverbal communication? List and define the four types of nonverbal communication.

Define active listening. What role does active listening play in an organization?

In communication, the term _____ refers to any interference that causes the message one sends to be different from the message one's audience understands.

Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.

Which of the following communication channels should be ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

Effective communication happens when one transmits relevant meaning to one's audience.