Question 1

_____ ensure that goods produced in one country will meet the requirements of buyers in another country.

Accepted Answer

A) Mass customization techniques 
B) Automated robots 
C) ISO standards 
D) Mass production techniques 
A) Mass customization techniques 
B) Automated robots 
C) ISO standards 
D) Mass production techniques C

Question 2

_____ software enables users to test, analyze, and optimize their designs through computer simulations.

Accepted Answer

A) Critical path manufacturing (CPM) 
B) Computer-aided engineering (CA
E)  
C) System-aided manufacturing (SAM) 
D) Computer-integrated manufacturing (CIM) 
A) Critical path manufacturing (CPM) 
B) Computer-aided engineering (CA
E)  
C) System-aided manufacturing (SAM) 
D) Computer-integrated manufacturing (CIM) B

Question 3

How are leading firms trying to become "greener" in their approach?

Accepted Answer

Many of today's leading firms have tried to become "greener" by finding environmentally friendly ways to carry out the processes needed to produce and distribute their goods and services. Green practices include designing facilities to be more energy efficient; using renewable energy sources such as wind, solar, or geothermal power when possible; making use of recyclable materials; switching to paints, lubricants, cleaning fluids, and solvents that are less harmful to the environment; and even providing labeling to help consumers find out which products are the most environmentally friendly.

Question 4

Which of the following statements is true of TQM (Total Quality Management)?

Accepted Answer

A) TQM recognizes that quality should be defined by the preferences and perceptions of customers. 
B) TQM views quality exclusively as the concern of the top management. 
C) TQM requires firms to adopt a focus on making improvements an annual concern. 
D) TQM focuses on immediately correcting any errors or defects in a system. 
A) TQM recognizes that quality should be defined by the preferences and perceptions of customers. 
B) TQM views quality exclusively as the concern of the top management. 
C) TQM requires firms to adopt a focus on making improvements an annual concern. 
D) TQM focuses on immediately correcting any errors or defects in a system.

Question 5

Which of the following is a disadvantage of holding larger inventories?

Accepted Answer

A) Increased ordering costs 
B) Increased risk of stock-outs and lost sales 
C) Additional holding costs 
D) Irregular production schedules 
A) Increased ordering costs 
B) Increased risk of stock-outs and lost sales 
C) Additional holding costs 
D) Irregular production schedules

Question 6

The purpose of JIT (just-in-time)production is to:

Accepted Answer

A) sell more goods over time. 
B) enhance product quality. 
C) prevent errors in production. 
D) keep inventories at a minimum. 
A) sell more goods over time. 
B) enhance product quality. 
C) prevent errors in production. 
D) keep inventories at a minimum.

Question 7

The type of process that integrates computer software with automated systems is known as Computer-aided design/computer-aided manufacturing.

Accepted Answer

A) True 
 B)False

Question 8

Mr. Chase has opened a custom furniture business and is concerned about the costs associated with storing raw materials, machinery, and finished products. Mr. Chase should consider using a method of production known as just-in-time (JIT)production to help control his inventory costs.

Accepted Answer

A) True 
 B)False

Question 9

One benefit of the Baldrige National Quality Program is that all participants receive between $1,000 and $6,000 to implement a companywide program to minimize harm to the environment.

Accepted Answer

A) True 
 B)False

Question 10

Better quality improves effectiveness since consumers perceive high-quality goods as having greater value than low-quality goods.

Accepted Answer

A) True 
 B)False

Question 11

When determining the type of process that works the best and how this process should be organized, one of the key considerations is the type of material used in that production.

Accepted Answer

A) True 
 B)False

Question 12

Paul, an employee at a well-established bank, offers free financial advice to account holders. Paul is offering a _____.

Accepted Answer

A) good 
B) product 
C) service 
D) process 
A) good 
B) product 
C) service 
D) process

Question 13

David works in a small manufacturing firm that makes customized and ergonomically sound office furniture. He feels it is important to work directly with customers to design high-quality furniture that precisely meets their needs. From the given information, we can conclude that David tends to focus on _____.

Accepted Answer

A) mass production 
B) efficiency 
C) effectiveness 
D) undifferentiated marketing 
A) mass production 
B) efficiency 
C) effectiveness 
D) undifferentiated marketing

Question 14

Steaks & Grillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In this scenario, the restaurant is attempting to enhance its _____.

Accepted Answer

A) ambience 
B) signage 
C) dissonance 
D) functionality 
A) ambience 
B) signage 
C) dissonance 
D) functionality

Question 15

To increase effectiveness in the long term, organizations must sacrifice efficiency.

Accepted Answer

A) True 
 B)False

Question 16

Total quality management and Six Sigma both share some characteristics, such as the fact that they:

Accepted Answer

A) focus more on the correction of errors rather than the prevention of errors. 
B) have a single unifying measure of reducing defects to no more than 3.4 per million opportunities. 
C) emphasize an organization-wide focus on quality. 
D) have a short-term focus on quality improvement. 
A) focus more on the correction of errors rather than the prevention of errors. 
B) have a single unifying measure of reducing defects to no more than 3.4 per million opportunities. 
C) emphasize an organization-wide focus on quality. 
D) have a short-term focus on quality improvement.

Question 17

Operations managers at UCON Industries Inc.agree that the company is trying to handle too many supply chain functions on its own, resulting in an inefficient use of resources. This suggests that the company may soon adopt the strategy of:

Accepted Answer

A) acquisition. 
B) outsourcing processes. 
C) vertical integration. 
D) cannibalization. 
A) acquisition. 
B) outsourcing processes. 
C) vertical integration. 
D) cannibalization.

Question 18

Explain how technology has influenced operations management.

Accepted Answer

​Rapid changes in information technologi

Question 19

In today's competitive markets, operations managers:

Accepted Answer

A) realize that a product that offers better features is more attractive than one that has a lower price. 
B) recognize that achieving efficiency is more important than achieving effectiveness. 
C) concentrate primarily on keeping costs low to keep prices competitive. 
D) focus solely on the benefits of products, while completely ignoring the costs of those products. 
A) realize that a product that offers better features is more attractive than one that has a lower price. 
B) recognize that achieving efficiency is more important than achieving effectiveness. 
C) concentrate primarily on keeping costs low to keep prices competitive. 
D) focus solely on the benefits of products, while completely ignoring the costs of those products.

Question 20

ISO 14000 is a new set of ISO standards that focuses on:

Accepted Answer

A) correcting production errors rather than preventing them. 
B) environmental management. 
C) using automation. 
D) process redesigning. 
A) correcting production errors rather than preventing them. 
B) environmental management. 
C) using automation. 
D) process redesigning.

_____ ensure that goods produced in one country will meet the requirements of buyers in another country.

_____ software enables users to test, analyze, and optimize their designs through computer simulations.

How are leading firms trying to become "greener" in their approach?

Which of the following statements is true of TQM (Total Quality Management)?

Which of the following is a disadvantage of holding larger inventories?

The purpose of JIT (just-in-time)production is to:

The type of process that integrates computer software with automated systems is known as Computer-aided design/computer-aided manufacturing.

Mr. Chase has opened a custom furniture business and is concerned about the costs associated with storing raw materials, machinery, and finished products. Mr. Chase should consider using a method of production known as just-in-time (JIT)production to help control his inventory costs.

One benefit of the Baldrige National Quality Program is that all participants receive between $1,000 and $6,000 to implement a companywide program to minimize harm to the environment.

Better quality improves effectiveness since consumers perceive high-quality goods as having greater value than low-quality goods.

When determining the type of process that works the best and how this process should be organized, one of the key considerations is the type of material used in that production.

Paul, an employee at a well-established bank, offers free financial advice to account holders. Paul is offering a _____.

Steaks & Grillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In this scenario, the restaurant is attempting to enhance its _____.

To increase effectiveness in the long term, organizations must sacrifice efficiency.

Total quality management and Six Sigma both share some characteristics, such as the fact that they:

Operations managers at UCON Industries Inc.agree that the company is trying to handle too many supply chain functions on its own, resulting in an inefficient use of resources. This suggests that the company may soon adopt the strategy of:

Explain how technology has influenced operations management.

In today's competitive markets, operations managers:

ISO 14000 is a new set of ISO standards that focuses on:

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation and Leadership: Bringing Business to Life

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Filters

Exam 17: Operations Management: Putting It All Together

_____ ensure that goods produced in one country will meet the requirements of buyers in another country.

_____ software enables users to test, analyze, and optimize their designs through computer simulations.

How are leading firms trying to become "greener" in their approach?

Which of the following statements is true of TQM (Total Quality Management)?

Which of the following is a disadvantage of holding larger inventories?

The purpose of JIT (just-in-time)production is to:

The type of process that integrates computer software with automated systems is known as Computer-aided design/computer-aided manufacturing.

Mr. Chase has opened a custom furniture business and is concerned about the costs associated with storing raw materials, machinery, and finished products. Mr. Chase should consider using a method of production known as just-in-time (JIT)production to help control his inventory costs.

One benefit of the Baldrige National Quality Program is that all participants receive between $1,000 and $6,000 to implement a companywide program to minimize harm to the environment.

Better quality improves effectiveness since consumers perceive high-quality goods as having greater value than low-quality goods.

When determining the type of process that works the best and how this process should be organized, one of the key considerations is the type of material used in that production.

Paul, an employee at a well-established bank, offers free financial advice to account holders. Paul is offering a _____.

Steaks & Grillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In this scenario, the restaurant is attempting to enhance its _____.

To increase effectiveness in the long term, organizations must sacrifice efficiency.

Total quality management and Six Sigma both share some characteristics, such as the fact that they:

Operations managers at UCON Industries Inc.agree that the company is trying to handle too many supply chain functions on its own, resulting in an inefficient use of resources. This suggests that the company may soon adopt the strategy of:

Explain how technology has influenced operations management.

In today's competitive markets, operations managers:

ISO 14000 is a new set of ISO standards that focuses on:

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation and Leadership: Bringing Business to Life

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Filters