Question 1

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

Accepted Answer

A) True 
 B)False  False

Question 2

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Accepted Answer

A) train the trainer 
B) top-down training 
C) on-the-job training 
D) vestibule training 
A) train the trainer 
B) top-down training 
C) on-the-job training 
D) vestibule training A

Question 3

What are the four phases of the customer life cycle? Briefly describe each phase.

Accepted Answer

The four phases of the customer life cycle include:marketing, customer acquisition, relationship management, and loss/churn.Marketing sends messages to the target market to attract customer prospects.When prospects order, they become customers who need to be supported.Additionally, relationship management processes increase the value of existing customers by selling them more product.Inevitably, over time the organization loses customers.When this occurs, win-back processes categorize customers according to value and attempt to win back high-value customers.

Question 4

Business process reengineering is a quick process, but it is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following workgroup processes is related to human resources?

Accepted Answer

A) lead tracking 
B) customer support 
C) assessment 
D) order management 
A) lead tracking 
B) customer support 
C) assessment 
D) order management

Question 6

Adding process resources increases process effectiveness, but it adds costs.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true regarding workgroup information systems?

Accepted Answer

A) They are easy to change. 
B) They minimize data duplication among departments. 
C) They can be operated without training. 
D) They support 10 to 100 users. 
A) They are easy to change. 
B) They minimize data duplication among departments. 
C) They can be operated without training. 
D) They support 10 to 100 users.

Question 8

When an organization has inconsistent duplicated data, it is said to have a problem of ________.

Accepted Answer

A) blind spot 
B) data integrity 
C) error of omission 
D) bottleneck 
A) blind spot 
B) data integrity 
C) error of omission 
D) bottleneck

Question 9

Define ERP.What is the primary purpose of an ERP system?

Accepted Answer

Enterprise resource planning (ERP)is a s

Question 10

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Accepted Answer

A) True 
 B)False

Question 11

Triggers and stored procedures are not components of an ERP solution.

Accepted Answer

A) True 
 B)False

Question 12

Organizations like Oracle and SAP find it difficult to move toward low-cost cloud solutions as ________.

Accepted Answer

A) cloud solutions are inefficient 
B) they think cloud solutions are likely to disappear by the next decade 
C) the cloud system is inaccessible through internet 
D) they cannot walk away from the revenue of lucrative support contracts that they entail 
A) cloud solutions are inefficient 
B) they think cloud solutions are likely to disappear by the next decade 
C) the cloud system is inaccessible through internet 
D) they cannot walk away from the revenue of lucrative support contracts that they entail

Question 13

Define structured processes and list their characteristics.

Accepted Answer

Structured processes are formally define

Question 14

Describe inter-enterprise information systems.

Accepted Answer

Structured inter-enterprise information

Question 15

The number of ERP solutions moving to the cloud is expected to increase because of its low costs.

Accepted Answer

A) True 
 B)False

Question 16

What are the four challenges of implementing new enterprise systems?

Accepted Answer

The four primary challenges or

Question 17

________ is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) Process effectiveness 
B) Process efficiency 
C) Process conformance 
D) Process reliability 
A) Process effectiveness 
B) Process efficiency 
C) Process conformance 
D) Process reliability

Question 18

Placing an order is an example of a structured process.

Accepted Answer

A) True 
 B)False

Question 19

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

Accepted Answer

A) True 
 B)False

Question 20

What is the fundamental problem of information silos? How can this problem be remedied?

Accepted Answer

The fundamental problem of information s

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

What are the four phases of the customer life cycle? Briefly describe each phase.

Business process reengineering is a quick process, but it is exceedingly expensive.

Which of the following workgroup processes is related to human resources?

Adding process resources increases process effectiveness, but it adds costs.

Which of the following statements is true regarding workgroup information systems?

When an organization has inconsistent duplicated data, it is said to have a problem of ________.

Define ERP.What is the primary purpose of an ERP system?

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Triggers and stored procedures are not components of an ERP solution.

Organizations like Oracle and SAP find it difficult to move toward low-cost cloud solutions as ________.

Define structured processes and list their characteristics.

Describe inter-enterprise information systems.

The number of ERP solutions moving to the cloud is expected to increase because of its low costs.

What are the four challenges of implementing new enterprise systems?

________ is a measure of the ratio of process outputs to inputs.

Placing an order is an example of a structured process.

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

What is the fundamental problem of information silos? How can this problem be remedied?

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Development Processes

Information Systems Management

Information Security Management

The International Dimension

Filters

Exam 7: Processes, Organizations, and Information Systems

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

What are the four phases of the customer life cycle? Briefly describe each phase.

Business process reengineering is a quick process, but it is exceedingly expensive.

Which of the following workgroup processes is related to human resources?

Adding process resources increases process effectiveness, but it adds costs.

Which of the following statements is true regarding workgroup information systems?

When an organization has inconsistent duplicated data, it is said to have a problem of ________.

Define ERP.What is the primary purpose of an ERP system?

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Triggers and stored procedures are not components of an ERP solution.

Organizations like Oracle and SAP find it difficult to move toward low-cost cloud solutions as ________.

Define structured processes and list their characteristics.

Describe inter-enterprise information systems.

The number of ERP solutions moving to the cloud is expected to increase because of its low costs.

What are the four challenges of implementing new enterprise systems?

________ is a measure of the ratio of process outputs to inputs.

Placing an order is an example of a structured process.

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

What is the fundamental problem of information silos? How can this problem be remedied?

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Development Processes

Information Systems Management

Information Security Management

The International Dimension

Filters