Exam 7: Processes, Organizations, and Information Systems

The inherent processes defined in an ERP solution are known as ________.

CRM is an example of a structured inter-enterprise information system.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

The top two ranked ERP vendors are ________.

A service provider creates a service description and publishes it using a standardized language called HyperText Markup Language (HTML).

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Enterprise application integration is ________.

Standards such as http, https, html5, CSS3, JavaScript, and others enable programs to receive data from, and display data to, a variety of mobile and desktop devices.

Which of the following workgroup processes is related to manufacturing?

Gap identification is a major task when implementing enterprise systems.

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n)________.

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

The four major ERP products of ________ are AX, Nav, GP, and Solomon.

The major benefit of enterprise application integration is that it ________.

Dynamic processes are more specific.