Question 1

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Accepted Answer

A) True 
 B)False

Question 2

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

Accepted Answer

A) True 
 B)False

Question 3

The primary purpose of an ERP system is ________.

Accepted Answer

A) customization 
B) duplication 
C) integration 
D) customer acquisition 
A) customization 
B) duplication 
C) integration 
D) customer acquisition

Question 4

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Accepted Answer

A workgroup process is a structured proc

Question 5

________ is an example of an inter-enterprise information system.

Accepted Answer

A) CRM 
B) PRIDE 
C) ERP 
D) EAI 
A) CRM 
B) PRIDE 
C) ERP 
D) EAI

Question 6

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?

Accepted Answer

A) giving employees ultimatums and deadlines 
B) paying employees straight-out for transitioning to the new system 
C) coercing employees to learn the new system 
D) training employees on the successful use of the new system 
A) giving employees ultimatums and deadlines 
B) paying employees straight-out for transitioning to the new system 
C) coercing employees to learn the new system 
D) training employees on the successful use of the new system

Question 7

Which of the following workgroup processes is related to customer service?

Accepted Answer

A) assessment 
B) account tracking 
C) sales forecasting 
D) accounts payable 
A) assessment 
B) account tracking 
C) sales forecasting 
D) accounts payable

Question 8

Which of the following statements about enterprise information systems is true?

Accepted Answer

A) The procedures are not documented, but are understood within the group. 
B) They do not require users to have any formal training. 
C) They are very difficult to change. 
D) They support 10 to 100 users. 
A) The procedures are not documented, but are understood within the group. 
B) They do not require users to have any formal training. 
C) They are very difficult to change. 
D) They support 10 to 100 users.

Question 9

________ are formally defined, standardized processes that involve day-to-day operations.

Accepted Answer

A) Dynamic processes 
B) Unstructured processes 
C) Structured processes 
D) Kinetic processes 
A) Dynamic processes 
B) Unstructured processes 
C) Structured processes 
D) Kinetic processes

Question 10

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

Accepted Answer

A) relationship management 
B) loss/churn 
C) marketing 
D) customer acquisition 
A) relationship management 
B) loss/churn 
C) marketing 
D) customer acquisition

Question 11

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Accepted Answer

A) True 
 B)False

Question 12

A trigger is a computer program stored in a database that is used to enforce business rules.

Accepted Answer

A) True 
 B)False

Question 13

In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an example of a structured process?

Accepted Answer

A) deciding on the location of a new store 
B) solving the problem of excessive product returns 
C) purchasing raw materials 
D) using social media to create buzz about a new product 
A) deciding on the location of a new store 
B) solving the problem of excessive product returns 
C) purchasing raw materials 
D) using social media to create buzz about a new product

Question 15

Workgroups can develop information systems for their own needs, but, over time, they would result in information silos.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following workgroup processes is related to sales and marketing?

Accepted Answer

A) lead tracking 
B) order management 
C) customer support 
D) accounts receivable 
A) lead tracking 
B) order management 
C) customer support 
D) accounts receivable

Question 17

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Accepted Answer

A) True 
 B)False

Question 18

________ refers to a person's belief that he or she can be successful at his or her job.

Accepted Answer

A) Self-appraisal 
B) Self-actualization 
C) Self-efficacy 
D) Self-aggrandizement 
A) Self-appraisal 
B) Self-actualization 
C) Self-efficacy 
D) Self-aggrandizement

Question 19

Both structured processes and dynamic processes are formally defined processes.

Accepted Answer

A) True 
 B)False

Question 20

Dynamic processes support operational activities.

Accepted Answer

A) True 
 B)False

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

The primary purpose of an ERP system is ________.

Define workgroup processes, enterprise processes, and inter-enterprise processes.

________ is an example of an inter-enterprise information system.

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?

Which of the following workgroup processes is related to customer service?

Which of the following statements about enterprise information systems is true?

________ are formally defined, standardized processes that involve day-to-day operations.

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

A trigger is a computer program stored in a database that is used to enforce business rules.

In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.

Which of the following is an example of a structured process?

Workgroups can develop information systems for their own needs, but, over time, they would result in information silos.

Which of the following workgroup processes is related to sales and marketing?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

________ refers to a person's belief that he or she can be successful at his or her job.

Both structured processes and dynamic processes are formally defined processes.

Dynamic processes support operational activities.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Development Processes

Information Systems Management

Information Security Management

The International Dimension

Filters

Exam 7: Processes, Organizations, and Information Systems

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

The primary purpose of an ERP system is ________.

Define workgroup processes, enterprise processes, and inter-enterprise processes.

________ is an example of an inter-enterprise information system.

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?

Which of the following workgroup processes is related to customer service?

Which of the following statements about enterprise information systems is true?

________ are formally defined, standardized processes that involve day-to-day operations.

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

A trigger is a computer program stored in a database that is used to enforce business rules.

In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.

Which of the following is an example of a structured process?

Workgroups can develop information systems for their own needs, but, over time, they would result in information silos.

Which of the following workgroup processes is related to sales and marketing?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

________ refers to a person's belief that he or she can be successful at his or her job.

Both structured processes and dynamic processes are formally defined processes.

Dynamic processes support operational activities.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Development Processes

Information Systems Management

Information Security Management

The International Dimension

Filters