Exam 7: Processes, Organizations, and Information Systems

Describe the two categories of ERP training.

The inherent processes that are defined in an ERP solution are known as process blueprints.

List the problems associated with information silos.

A(n)________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Order and account tracking are business processes concerning the operations department.

________ are predesigned procedures for using software products.

In enterprise systems, a single department manager is in charge.

An information silo is a condition that exists when data are isolated in separated information systems.

The two dimensions of process quality are ________.

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Which of the following is a characteristic of dynamic processes?

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Enterprise processes span an organization and support activities in multiple departments.

________ is one of the SOA protocols.

Flexible communication among distributed applications is possible because of a set of standards that support a design philosophy known as ________.

The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases.

Information silos are not a problem until they begin to ________.

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

The solutions to problems in an enterprise system usually involve a single department of the organization.