Question 1

Explain the strategic approach to training.

Accepted Answer

The strategic approach to training makes the critical connection between strategic objectives and training programs. The systems approach involves four phases: eeds assessment, program design, implementation, and evaluation.
Needs assessment involves (1)organization analysis, by which managers decide where training is needed, how it connects with goals, and what resources will be used; (2)task analysis, by which managers identify the KSAOs that are needed; and (3)person analysis, which is identifying who needs training and who does not.
Program design involves determining program objectives, preparing the readiness and motivation of trainees, and choosing instructors.
Implementation involves delivery of the training and can be done in a number of ways, or a combination of them. Possible delivery methods include on-the-job training, apprenticeships, internships, programmed instruction, computer-based instruction, simulations, seminars, case studies, management games, and behaviour modelling.
Evaluation consists of reactions, learning, behaviour change, and results. Reactions involve assessing the trainees' comments and feedback about the program. Learning involves assessing whether participants actually learned anything from the program. Behaviour refers to application of principles from the training onto the job. Results refer to bottom-line utility and productivity improvements achieved by conducting the program.

Question 2

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

Accepted Answer

A)  the leaderless group 
B)  the management game 
C)  the case study 
D)  behaviour modelling 
A)  the leaderless group 
B)  the management game 
C)  the case study 
D)  behaviour modelling D

Question 3

Training methods all tend to utilize similar learning principles.

Accepted Answer

A) True 
 B)False  False

Question 4

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Accepted Answer

A) True 
 B)False

Question 5

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

Accepted Answer

A) True 
 B)False

Question 6

On-the-job training (OJT)has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

Accepted Answer

Although all types of organizations use

Question 7

A combination of on-the-job training, seminars, and role-playing would be a good assortment of learning methods for which group of employees?

Accepted Answer

A)  new employees at all levels 
B)  experienced front-line staff 
C)  managers 
D)  interns 
A)  new employees at all levels 
B)  experienced front-line staff 
C)  managers 
D)  interns

Question 8

In which process are the strategies, environment, and resources of an organization examined to determine where training emphasis should be placed?

Accepted Answer

A)  task analysis 
B)  environmental scanning 
C)  needs assessment 
D)  organization analysis 
A)  task analysis 
B)  environmental scanning 
C)  needs assessment 
D)  organization analysis

Question 9

Trainee readiness refers to both maturity and experience factors in a trainee's background.

Accepted Answer

A) True 
 B)False

Question 10

Scenario 7.2
Blake Windows & Doors Inc. installs and repairs doors and windows for Green Park Homes. When the firm started back in the 1980s, its operations were based only in Vancouver. Today, Blake is the main contractor for Green Park Homes across British Columbia. Employees with Blake work long hours, especially when new subdivisions are being built. The company now wants to increase its staff complement to help deal with increasing demands while maintaining some work-life balance. Blake found that employees from agencies tend to need too much hands-on training, which is costly, and if they do have some experience it is very costly to hire them due to the specific set of skills required.
-Refer to Scenario 7.2. Assume that on-the-job-training is the best option to help Blake increase its employee base. Which of the following is NOT a drawback of on-the-job-training?

Accepted Answer

A)  the lack of a well-structured environment 
B)  poor training skills on the part of the mangers 
C)  the absence of well-defined job performance criteria 
D)  hands-on experience and opportunities for trainers to build good relationships with new employees 
A)  the lack of a well-structured environment 
B)  poor training skills on the part of the mangers 
C)  the absence of well-defined job performance criteria 
D)  hands-on experience and opportunities for trainers to build good relationships with new employees

Question 11

Programmed instruction allows individuals to learn at their own pace. What is another term for programmed learning?

Accepted Answer

A)  vestibule training 
B)  e-learning 
C)  simulated training 
D)  self-directed learning 
A)  vestibule training 
B)  e-learning 
C)  simulated training 
D)  self-directed learning

Question 12

Which of the following best represents the benefits of orientation programs?

Accepted Answer

A)  reduced theft and disruptive behaviours, lower turnover, and improved morale 
B)  better teamwork, improved morale, and lower turnover 
C)  higher performance, decreased waste, and improved morale 
D)  lower turnover, increased productivity, improved morale, and reduction of anxiety 
A)  reduced theft and disruptive behaviours, lower turnover, and improved morale 
B)  better teamwork, improved morale, and lower turnover 
C)  higher performance, decreased waste, and improved morale 
D)  lower turnover, increased productivity, improved morale, and reduction of anxiety

Question 13

What is the relationship of goal-setting to feedback and reinforcement?

Accepted Answer

A)  Goal-setting and feedback are symbiotic. 
B)  Goal setting and feedback are reciprocal in nature. 
C)  Goal setting and feedback are both important principles of learning. 
D)  Goal setting is useless unless employees know how they performed through constant feedback. 
A)  Goal-setting and feedback are symbiotic. 
B)  Goal setting and feedback are reciprocal in nature. 
C)  Goal setting and feedback are both important principles of learning. 
D)  Goal setting is useless unless employees know how they performed through constant feedback.

Question 14

Which training method consists of having the trainee assume the attitudes and behaviour of others?

Accepted Answer

A)  job rotation 
B)  case study 
C)  simulation study 
D)  role-playing 
A)  job rotation 
B)  case study 
C)  simulation study 
D)  role-playing

Question 15

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Accepted Answer

A) True 
 B)False

Question 16

Which learning method would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

Accepted Answer

A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training 
A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training

Question 17

"We learn best by watching" summarizes the learning principle known as "modelling."

Accepted Answer

A) True 
 B)False

Question 18

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Accepted Answer

A) True 
 B)False

Question 19

Organization analysis, task analysis, and person analysis are all part of which phase of the system model?

Accepted Answer

A)  the training and development phase 
B)  the analysis phase 
C)  the needs assessment phase 
D)  the evaluation phase 
A)  the training and development phase 
B)  the analysis phase 
C)  the needs assessment phase 
D)  the evaluation phase

Question 20

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

Accepted Answer

A) True 
 B)False

Explain the strategic approach to training.

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

Training methods all tend to utilize similar learning principles.

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

On-the-job training (OJT)has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

A combination of on-the-job training, seminars, and role-playing would be a good assortment of learning methods for which group of employees?

In which process are the strategies, environment, and resources of an organization examined to determine where training emphasis should be placed?

Trainee readiness refers to both maturity and experience factors in a trainee's background.

Programmed instruction allows individuals to learn at their own pace. What is another term for programmed learning?

Which of the following best represents the benefits of orientation programs?

What is the relationship of goal-setting to feedback and reinforcement?

Which training method consists of having the trainee assume the attitudes and behaviour of others?

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Which learning method would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

"We learn best by watching" summarizes the learning principle known as "modelling."

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Organization analysis, task analysis, and person analysis are all part of which phase of the system model?

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 7: Training and Development

Explain the strategic approach to training.

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

Training methods all tend to utilize similar learning principles.

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

On-the-job training (OJT)has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

A combination of on-the-job training, seminars, and role-playing would be a good assortment of learning methods for which group of employees?

In which process are the strategies, environment, and resources of an organization examined to determine where training emphasis should be placed?

Trainee readiness refers to both maturity and experience factors in a trainee's background.

Programmed instruction allows individuals to learn at their own pace. What is another term for programmed learning?

Which of the following best represents the benefits of orientation programs?

What is the relationship of goal-setting to feedback and reinforcement?

Which training method consists of having the trainee assume the attitudes and behaviour of others?

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Which learning method would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

"We learn best by watching" summarizes the learning principle known as "modelling."

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Organization analysis, task analysis, and person analysis are all part of which phase of the system model?

Classroom instruction is cost-effective because it allows the maximum number of trainees to be handled by the minimum number of instructors.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters