Question 1

Training is oriented towards broadening employees' individual skills for future responsibility.

Accepted Answer

A) True 
 B)False

Question 2

Identify and briefly describe the four criteria available to evaluate training.

Accepted Answer

(1)Reactions:One of the simplest and mos

Question 3

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

Accepted Answer

A) True 
 B)False

Question 4

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Accepted Answer

A) True 
 B)False

Question 5

The primary purpose in training employees is to help them get socialized to the organization.

Accepted Answer

A) True 
 B)False

Question 6

What is the main difference between training and development?

Accepted Answer

A)  development is more future-oriented and broadly focused 
B)  development is a broader term used to describe learning processes in an organization 
C)  development is a term that is used to capture coaching, mentoring, and training 
D)  development is more narrowly focused 
A)  development is more future-oriented and broadly focused 
B)  development is a broader term used to describe learning processes in an organization 
C)  development is a term that is used to capture coaching, mentoring, and training 
D)  development is more narrowly focused

Question 7

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Accepted Answer

A) True 
 B)False

Question 8

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

Accepted Answer

A)  a document delivery company that has drivers and pilots who operate various trucks and aircraft 
B)  a robotics company that needs each employee to have specific and high level skills and training 
C)  an auto parts manufacturing company that has an assembly line where employees are likely to get bored 
D)  a photocopy shop where there are various tasks to be performed all with one machine 
A)  a document delivery company that has drivers and pilots who operate various trucks and aircraft 
B)  a robotics company that needs each employee to have specific and high level skills and training 
C)  an auto parts manufacturing company that has an assembly line where employees are likely to get bored 
D)  a photocopy shop where there are various tasks to be performed all with one machine

Question 9

Which statement best describes person analysis?

Accepted Answer

A)  It has shifted from a fixed sequence of tasks to a set of competencies. 
B)  It helps organizations avoid the mistake of putting all employees through training when some do not need it. 
C)  It involves self-improvement and self-directed training. 
D)  It examines the external labour market for needed skills. 
A)  It has shifted from a fixed sequence of tasks to a set of competencies. 
B)  It helps organizations avoid the mistake of putting all employees through training when some do not need it. 
C)  It involves self-improvement and self-directed training. 
D)  It examines the external labour market for needed skills.

Question 10

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following tasks would be most conducive to whole-versus-part learning?

Accepted Answer

A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item 
A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item

Question 12

Which of the following best describes the systems approach to training?

Accepted Answer

A)  it is the most cost-effective approach 
B)  it ensures that training investments have maximum impact on performance 
C)  it is called development 
D)  it includes the process of job analysis 
A)  it is the most cost-effective approach 
B)  it ensures that training investments have maximum impact on performance 
C)  it is called development 
D)  it includes the process of job analysis

Question 13

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

Accepted Answer

A)  this is very unusual; most organizations link training directly to their organizational goals 
B)  this is very unusual; data show that most organizations do not consider the training initiatives of others in their decisions 
C)  this is not significantly unusual; many organizations copy training strategy used by competitors 
D)  this is unusual; most organizations at least make attempts to link their training initiatives to their own organizational strategy 
A)  this is very unusual; most organizations link training directly to their organizational goals 
B)  this is very unusual; data show that most organizations do not consider the training initiatives of others in their decisions 
C)  this is not significantly unusual; many organizations copy training strategy used by competitors 
D)  this is unusual; most organizations at least make attempts to link their training initiatives to their own organizational strategy

Question 14

Case studies are a useful method of giving participants experience at analyzing and synthesizing facts.

Accepted Answer

A) True 
 B)False

Question 15

Utility refers to which of the following?

Accepted Answer

A)  the usefulness of a training program 
B)  the costs incurred for a training program 
C)  training effectiveness in terms of increased outcomes 
D)  the benefits derived from training relative to the costs incurred 
A)  the usefulness of a training program 
B)  the costs incurred for a training program 
C)  training effectiveness in terms of increased outcomes 
D)  the benefits derived from training relative to the costs incurred

Question 16

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Accepted Answer

A) True 
 B)False

Question 17

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

Accepted Answer

A) True 
 B)False

Question 18

Organization Z is attempting to initiate an on-the-job training program. Like many organizations, the company is aware that it suffers from a lack of well-defined job performance criteria. Which of the following is the best suggestion for Organization Z to overcome this problem and have a successful program?

Accepted Answer

A)  develop realistic goals, a training schedule, and periodic evaluations 
B)  hire trainers who have been in a similar situation and have been successful 
C)  wait until proper job and organizational analysis can be done before implementing the training program 
D)  use a different type of training 
A)  develop realistic goals, a training schedule, and periodic evaluations 
B)  hire trainers who have been in a similar situation and have been successful 
C)  wait until proper job and organizational analysis can be done before implementing the training program 
D)  use a different type of training

Question 19

What are the phases of the systems model of training?

Accepted Answer

A)  planning, design, needs assessment, and evaluation 
B)  needs assessment, design, implementation, and evaluation 
C)  design, needs assessment, implementation, and evaluation 
D)  design, needs assessment, management, and evaluation 
A)  planning, design, needs assessment, and evaluation 
B)  needs assessment, design, implementation, and evaluation 
C)  design, needs assessment, implementation, and evaluation 
D)  design, needs assessment, management, and evaluation

Question 20

Scenario 7.1
Accounting Power Inc. is a Canadian employment agency that provides professional accounting services to various businesses across the country. In the last couple of years, the firm has been slowly losing clients, which is impacting its bottom line. Interviews done with some clients revealed that Accounting Power Inc. employees are not as sharp as they used to be and, lately, there have been too many inconsistencies and errors with their work. In the last recession, managers could not justify how the training was adding value to the agency. These programs were not viewed as strategic imperatives and most of them were cut.
-Refer to Scenario 7.1. Accounting Power Inc. is losing its clients because it did not accurately do which of the following?

Accepted Answer

A)  design the right training programs to help its employees succeed 
B)  hire the right trainers to run the programs 
C)  assess the extent to which training programs improve learning and behaviour on the job and eventually impact their performance 
D)  evaluate participants' reactions 
A)  design the right training programs to help its employees succeed 
B)  hire the right trainers to run the programs 
C)  assess the extent to which training programs improve learning and behaviour on the job and eventually impact their performance 
D)  evaluate participants' reactions

Training is oriented towards broadening employees' individual skills for future responsibility.

Identify and briefly describe the four criteria available to evaluate training.

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

The primary purpose in training employees is to help them get socialized to the organization.

What is the main difference between training and development?

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

Which statement best describes person analysis?

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Which of the following tasks would be most conducive to whole-versus-part learning?

Which of the following best describes the systems approach to training?

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

Case studies are a useful method of giving participants experience at analyzing and synthesizing facts.

Utility refers to which of the following?

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

What are the phases of the systems model of training?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 7: Training and Development

Training is oriented towards broadening employees' individual skills for future responsibility.

Identify and briefly describe the four criteria available to evaluate training.

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

The primary purpose in training employees is to help them get socialized to the organization.

What is the main difference between training and development?

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

Which statement best describes person analysis?

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Which of the following tasks would be most conducive to whole-versus-part learning?

Which of the following best describes the systems approach to training?

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

Case studies are a useful method of giving participants experience at analyzing and synthesizing facts.

Utility refers to which of the following?

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

What are the phases of the systems model of training?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters