Exam 7: Training and Development

Which statement best describes orientation programs?

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

Most organizations choose and implement training programs based on their overall strategic objectives.

If you were responsible for developing a training program, what should your first step be?

The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.

What is the term for the process of measuring one's own services and practices against recognized leaders in order to identify areas for improvement?

Which training method is the most poorly implemented?

Although important in determining training program success, organizations conduct a needs assessment less than half the time before initiating a training program.

Which training method is used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment?

When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, they are attempting to improve which of the following?

Data such as direct and indirect labour costs and unemployment rates determine an organization's training needs.

Using participant reaction to evaluate training is the best way to determine training effectiveness.

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Trainees are better able to learn if they can connect the new material with things that are already familiar to them.

Knowledge of the subject is the most critical characteristic that determines instructor effectiveness.

Employees in similar jobs usually have similar levels of motivation with respect to learning.

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.