Question 1

Which of the following are steps in Havelock's Change Model? Select all that apply.

Accepted Answer

A) build relationships 
B) unfreeze 
C) diagnose problem 
D) adopt 
E) acquire resources
F)Choose solution 
A) build relationships 
B) unfreeze 
C) diagnose problem 
D) adopt 
E) acquire resources
F)Choose solution

Question 2

The Quality and Safety Education for Nurses Project (QSEN project)was developed as a means to assist nurses to gain the knowledge,skills,and attitudes required for continuous quality improvement in the places where they work.QSEN advocates six core competencies.Which of the following is not one of these six core competencies?

Accepted Answer

A) patient-centered care 
B) change agent 
C) evidence-based practice 
D) quality improvement 
A) patient-centered care 
B) change agent 
C) evidence-based practice 
D) quality improvement

Question 3

Three strategies to promote change in organizations were defined by Bennis,Benne,and Chin (1969).Which of the following is not one of these strategies?

Accepted Answer

A) rational-empirical approach 
B) driving-restraining forces approach 
C) power-coercive approach 
D) normative-reeducative approach 
A) rational-empirical approach 
B) driving-restraining forces approach 
C) power-coercive approach 
D) normative-reeducative approach

Question 4

Which strategy for change relies on social orientation as its power base?

Accepted Answer

A) rational-empirical 
B) power-coercive 
C) normative-reeducative 
D) systems thinking 
A) rational-empirical 
B) power-coercive 
C) normative-reeducative 
D) systems thinking

Question 5

The orthopedic unit for Hospital LM was the last area to adopt the electronic medical record (EMR)two months ago.There are differing opinions about an upcoming revision to the EMR system and how it will affect the charting process.Two experienced nurses are talking about the upcoming change,and Nurse Q states that she does not necessarily feel that this will be a good idea,but will do it anyway.She also stated,"Why couldn't it just stay the way it was? There was nothing wrong with our charting on this unit!" Nurse Q's response to the planned change event can be classified as:

Accepted Answer

A) rejector 
B) early inhibitor 
C) late minority 
D) laggard 
A) rejector 
B) early inhibitor 
C) late minority 
D) laggard

Question 6

The conflict management technique where one side gives in to the other side (also referred to as smoothing or cooperating)is called:

Accepted Answer

A) collaborating 
B) compromising 
C) accommodating 
D) negotiating 
A) collaborating 
B) compromising 
C) accommodating 
D) negotiating

Question 7

Nursing Student P lacks confidence in her abilities to effectively care for infants.She is afraid that she will not receive a good grade in her pediatric clinical rotation; hence,she may fail her class or even her program.What type of change strategy is being used as noted by Bennis,Benne,and Chin (1969)?

Accepted Answer

A) rational-empirical approach 
B) driving-restraining forces approach 
C) power-coercive approach 
D) normative-reeducative approach 
A) rational-empirical approach 
B) driving-restraining forces approach 
C) power-coercive approach 
D) normative-reeducative approach

Question 8

Which change theory is based on the idea that organizations are open systems?

Accepted Answer

A) Systems theory 
B) Chaos theory 
C) Freeze-unfreeze theory 
D) Learning organization theory 
A) Systems theory 
B) Chaos theory 
C) Freeze-unfreeze theory 
D) Learning organization theory

Which of the following are steps in Havelock's Change Model? Select all that apply.

Three strategies to promote change in organizations were defined by Bennis,Benne,and Chin (1969).Which of the following is not one of these strategies?

Which strategy for change relies on social orientation as its power base?

The conflict management technique where one side gives in to the other side (also referred to as smoothing or cooperating)is called:

Which change theory is based on the idea that organizations are open systems?

Nursing Leadership,Management,and Motivation

The Health Care Environment

Nursing Today

Decision Making, Critical Thinking, Technology, and Informatics

Inter-Professional Teamwork and Collaboration

Power and Politics

Delegation of Patient Care

Effective Staffing

Budget Concepts for Patient Care

Strategic Planning and Organizing of Patient Care for Quality and Safety

Time Management and Setting Patient Care Priorities

Quality Improvement and Evidence Based Patient Care

Legal Aspects of Health Care

Ethical Aspects of Health Care

Culture, Generational Differences, and Spirituality

NCLEX-RN Preparation and Your First Job

Career Planning and Achieving Balance

Filters

Exam 6: Change, Innovation, and Conflict

Which of the following are steps in Havelock's Change Model? Select all that apply.

Three strategies to promote change in organizations were defined by Bennis,Benne,and Chin (1969).Which of the following is not one of these strategies?

Which strategy for change relies on social orientation as its power base?

The conflict management technique where one side gives in to the other side (also referred to as smoothing or cooperating)is called:

Which change theory is based on the idea that organizations are open systems?

Nursing Leadership,Management,and Motivation

The Health Care Environment

Nursing Today

Decision Making, Critical Thinking, Technology, and Informatics

Inter-Professional Teamwork and Collaboration

Power and Politics

Delegation of Patient Care

Effective Staffing

Budget Concepts for Patient Care

Strategic Planning and Organizing of Patient Care for Quality and Safety

Time Management and Setting Patient Care Priorities

Quality Improvement and Evidence Based Patient Care

Legal Aspects of Health Care

Ethical Aspects of Health Care

Culture, Generational Differences, and Spirituality

NCLEX-RN Preparation and Your First Job

Career Planning and Achieving Balance

Filters