Question 1

Who is responsible for the implementation of a change project?

Accepted Answer

A) mental model 
B) change agent 
C) sender 
D) receiver 
A) mental model 
B) change agent 
C) sender 
D) receiver B

Question 2

Making something different than what it was is called:

Accepted Answer

A) conflict 
B) innovation 
C) chaos 
D) change 
A) conflict 
B) innovation 
C) chaos 
D) change D

Question 3

The theory that is based on responsiveness and flexibility is:

Accepted Answer

A) change theory 
B) chaos theory 
C) learning organization theory 
D) diffusion of innovations theory 
A) change theory 
B) chaos theory 
C) learning organization theory 
D) diffusion of innovations theory C

Question 4

The constant reflection,clarification,and improvement of internal pictures/views of the world and how this shapes our behaviors and decisions refers to which learning discipline defined by Senge,Kleiner,Roberts,Ross,and Smith (1994)?

Accepted Answer

A) systems thinking 
B) shared vision 
C) personal mastery 
D) mental models 
A) systems thinking 
B) shared vision 
C) personal mastery 
D) mental models

Question 5

Which conflict resolution management technique has the disadvantage of possibly causing a return to the conflict if what was given up becomes more important than the initial goal?

Accepted Answer

A) collaborating 
B) confronting 
C) compromising 
D) competing 
A) collaborating 
B) confronting 
C) compromising 
D) competing

Question 6

Of the traditional change theories that have been discussed,which one has the most steps or parts in its process?

Accepted Answer

A) Force-Field Model 
B) Lippitt's Phases of Change 
C) Havelock's Change Model 
D) Diffusion of Innovations Theory 
A) Force-Field Model 
B) Lippitt's Phases of Change 
C) Havelock's Change Model 
D) Diffusion of Innovations Theory

Question 7

Three key skills that enable nurses to function as agents of change,innovation,and transformation (Porter-O'Grady & Malloch,2011; Curtin,2011)are listed below.Which one is not correct?

Accepted Answer

A) communicating effectively 
B) establishing trust 
C) embracing organizational vision and values 
D) enabling quality and safe practices 
A) communicating effectively 
B) establishing trust 
C) embracing organizational vision and values 
D) enabling quality and safe practices

Question 8

Filey (1975)identified five stages of conflict.Which of the following is not one of these stages?

Accepted Answer

A) antecedent conditions 
B) resolution aftermath 
C) manifest destiny 
D) conflict resolution 
A) antecedent conditions 
B) resolution aftermath 
C) manifest destiny 
D) conflict resolution

Question 9

The Lewin's change theory is called:

Accepted Answer

A) Force-Field Model 
B) Six-Step Change Model 
C) Phases of Change 
D) Diffusion of Innovations Theory 
A) Force-Field Model 
B) Six-Step Change Model 
C) Phases of Change 
D) Diffusion of Innovations Theory

Question 10

Bushy's (1992)six behavior responses to change define specific type of behaviors seen when confronting a change event.Which of the following are some of these specific behavioral responses? Select all that apply.

Accepted Answer

A) interpreters 
B) early adopters 
C) late motivators 
D) laggards 
E) late majority 
A) interpreters 
B) early adopters 
C) late motivators 
D) laggards 
E) late majority

Question 11

What conflict resolution management technique has the advantage of not making a big deal out of nothing as conflict may be minor in relation to other priorities and allows tempers to cool?

Accepted Answer

A) negotiating 
B) confronting 
C) compromising 
D) avoiding 
A) negotiating 
B) confronting 
C) compromising 
D) avoiding

Question 12

Which of the following are part of Senge's (1990)learning disciplines? Select all that apply.

Accepted Answer

A) encouraging conversational and collective thinking skills 
B) reflecting on, continually clarifying, and improving our internal pictures of the world 
C) focuses on the relationship needs of individuals and groups 
D) learning to expand our personal capacity to create results we most desire 
E) learning to see how we act more in tune with the larger process and world. 
A) encouraging conversational and collective thinking skills 
B) reflecting on, continually clarifying, and improving our internal pictures of the world 
C) focuses on the relationship needs of individuals and groups 
D) learning to expand our personal capacity to create results we most desire 
E) learning to see how we act more in tune with the larger process and world.

Question 13

Lewin describes different types of forces that can influence an individual's or group's reaction to change.Methods for accounting use or updating old equipment are part of which type of forces?

Accepted Answer

A) people 
B) structural 
C) political 
D) technology 
A) people 
B) structural 
C) political 
D) technology

Question 14

There are three types of change described in the text: personal,professional,and organizational.Which of the following is an example of a professional change?

Accepted Answer

A) change made in one's life, often for self-improvement 
B) change made to acquire BSN degree 
C) change made to achieve goal of best health care facility in the state 
D) change made to one's appearance 
A) change made in one's life, often for self-improvement 
B) change made to acquire BSN degree 
C) change made to achieve goal of best health care facility in the state 
D) change made to one's appearance

Question 15

Nurses in an in-patient rehabilitation center are accustomed to working 12-hour shifts.The director of nursing is encouraging the nursing staff to consider adding 8-hour shifts to the existing traditional or 12-hour shift blocks.What type of change effort strategy is the director of nursing using?

Accepted Answer

A) normative-reeducative 
B) power-coercive 
C) systems thinking 
D) rational-empirical 
A) normative-reeducative 
B) power-coercive 
C) systems thinking 
D) rational-empirical

Question 16

People's ability to cope with change can be affected by four specific factors as defined by Silber (1993)which are important for nurses and healthcare professionals.Which of the following is not one of these factors?

Accepted Answer

A) reluctance toward change 
B) anticipated consequences of change 
C) evaluation of the immediate situation 
D) individual's stake or position in the change 
A) reluctance toward change 
B) anticipated consequences of change 
C) evaluation of the immediate situation 
D) individual's stake or position in the change

Question 17

Your unit manager has become aware of a problem regarding hand washing and unit infections.She gathered interest in resolving the problem by discussing the issue at a recent staff meeting and identifying a Joint Commission Patient Safety Standard addressing this concern,evaluated current and different methods of addressing the problem,tried out several solutions,and then adopted the best solution.Which change theory was used?

Accepted Answer

A) Lippitt's Phases of Change Theory 
B) Roger's Diffusion of Innovations Theory 
C) Lewin's Force-Field Model 
D) Havelock's Change Model 
A) Lippitt's Phases of Change Theory 
B) Roger's Diffusion of Innovations Theory 
C) Lewin's Force-Field Model 
D) Havelock's Change Model

Question 18

The behavioral response to planned change that includes openness and receptivity to change is called:

Accepted Answer

A) innovator 
B) late majority 
C) early majority 
D) early adopter 
A) innovator 
B) late majority 
C) early majority 
D) early adopter

Question 19

Lewicki,Hiam,and Olander (1996)used five approaches for negotiation in conflict management.Which one advocates for a split the difference mentality?

Accepted Answer

A) competitive 
B) collaborative 
C) accommodating 
D) compromise 
A) competitive 
B) collaborative 
C) accommodating 
D) compromise

Question 20

Diagnosing a problem,selecting progressive change objectives,and maintaining change are steps in which change theory?

Accepted Answer

A) Roger's Diffusion of Innovations Theory 
B) Havelock's Change Model 
C) Lewin's Force-Field Model 
D) Lippitt's Phases of Change 
A) Roger's Diffusion of Innovations Theory 
B) Havelock's Change Model 
C) Lewin's Force-Field Model 
D) Lippitt's Phases of Change

Who is responsible for the implementation of a change project?

Making something different than what it was is called:

The theory that is based on responsiveness and flexibility is:

The constant reflection,clarification,and improvement of internal pictures/views of the world and how this shapes our behaviors and decisions refers to which learning discipline defined by Senge,Kleiner,Roberts,Ross,and Smith (1994)?

Which conflict resolution management technique has the disadvantage of possibly causing a return to the conflict if what was given up becomes more important than the initial goal?

Of the traditional change theories that have been discussed,which one has the most steps or parts in its process?

Three key skills that enable nurses to function as agents of change,innovation,and transformation (Porter-O'Grady & Malloch,2011; Curtin,2011)are listed below.Which one is not correct?

Filey (1975)identified five stages of conflict.Which of the following is not one of these stages?

The Lewin's change theory is called:

Bushy's (1992)six behavior responses to change define specific type of behaviors seen when confronting a change event.Which of the following are some of these specific behavioral responses? Select all that apply.

What conflict resolution management technique has the advantage of not making a big deal out of nothing as conflict may be minor in relation to other priorities and allows tempers to cool?

Which of the following are part of Senge's (1990)learning disciplines? Select all that apply.

Lewin describes different types of forces that can influence an individual's or group's reaction to change.Methods for accounting use or updating old equipment are part of which type of forces?

There are three types of change described in the text: personal,professional,and organizational.Which of the following is an example of a professional change?

Nurses in an in-patient rehabilitation center are accustomed to working 12-hour shifts.The director of nursing is encouraging the nursing staff to consider adding 8-hour shifts to the existing traditional or 12-hour shift blocks.What type of change effort strategy is the director of nursing using?

People's ability to cope with change can be affected by four specific factors as defined by Silber (1993)which are important for nurses and healthcare professionals.Which of the following is not one of these factors?

The behavioral response to planned change that includes openness and receptivity to change is called:

Lewicki,Hiam,and Olander (1996)used five approaches for negotiation in conflict management.Which one advocates for a split the difference mentality?

Diagnosing a problem,selecting progressive change objectives,and maintaining change are steps in which change theory?

Nursing Leadership,Management,and Motivation

The Health Care Environment

Nursing Today

Decision Making, Critical Thinking, Technology, and Informatics

Inter-Professional Teamwork and Collaboration

Power and Politics

Delegation of Patient Care

Effective Staffing

Budget Concepts for Patient Care

Strategic Planning and Organizing of Patient Care for Quality and Safety

Time Management and Setting Patient Care Priorities

Quality Improvement and Evidence Based Patient Care

Legal Aspects of Health Care

Ethical Aspects of Health Care

Culture, Generational Differences, and Spirituality

NCLEX-RN Preparation and Your First Job

Career Planning and Achieving Balance

Filters

Exam 6: Change, Innovation, and Conflict

Who is responsible for the implementation of a change project?

Making something different than what it was is called:

The theory that is based on responsiveness and flexibility is:

The constant reflection,clarification,and improvement of internal pictures/views of the world and how this shapes our behaviors and decisions refers to which learning discipline defined by Senge,Kleiner,Roberts,Ross,and Smith (1994)?

Which conflict resolution management technique has the disadvantage of possibly causing a return to the conflict if what was given up becomes more important than the initial goal?

Of the traditional change theories that have been discussed,which one has the most steps or parts in its process?

Three key skills that enable nurses to function as agents of change,innovation,and transformation (Porter-O'Grady & Malloch,2011; Curtin,2011)are listed below.Which one is not correct?

Filey (1975)identified five stages of conflict.Which of the following is not one of these stages?

The Lewin's change theory is called:

Bushy's (1992)six behavior responses to change define specific type of behaviors seen when confronting a change event.Which of the following are some of these specific behavioral responses? Select all that apply.

What conflict resolution management technique has the advantage of not making a big deal out of nothing as conflict may be minor in relation to other priorities and allows tempers to cool?

Which of the following are part of Senge's (1990)learning disciplines? Select all that apply.

Lewin describes different types of forces that can influence an individual's or group's reaction to change.Methods for accounting use or updating old equipment are part of which type of forces?

There are three types of change described in the text: personal,professional,and organizational.Which of the following is an example of a professional change?

Nurses in an in-patient rehabilitation center are accustomed to working 12-hour shifts.The director of nursing is encouraging the nursing staff to consider adding 8-hour shifts to the existing traditional or 12-hour shift blocks.What type of change effort strategy is the director of nursing using?

People's ability to cope with change can be affected by four specific factors as defined by Silber (1993)which are important for nurses and healthcare professionals.Which of the following is not one of these factors?

The behavioral response to planned change that includes openness and receptivity to change is called:

Lewicki,Hiam,and Olander (1996)used five approaches for negotiation in conflict management.Which one advocates for a split the difference mentality?

Diagnosing a problem,selecting progressive change objectives,and maintaining change are steps in which change theory?

Nursing Leadership,Management,and Motivation

The Health Care Environment

Nursing Today

Decision Making, Critical Thinking, Technology, and Informatics

Inter-Professional Teamwork and Collaboration

Power and Politics

Delegation of Patient Care

Effective Staffing

Budget Concepts for Patient Care

Strategic Planning and Organizing of Patient Care for Quality and Safety

Time Management and Setting Patient Care Priorities

Quality Improvement and Evidence Based Patient Care

Legal Aspects of Health Care

Ethical Aspects of Health Care

Culture, Generational Differences, and Spirituality

NCLEX-RN Preparation and Your First Job

Career Planning and Achieving Balance

Filters