Exam 7: Avaya Equino Solution with Avaya Aura Collaboration Applications Support Exam

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

How can the installer identify if a customer has the Call Center Elite package?

If your software is not working, what is the best practice to determine how to fix the concern?

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura Elite Call Center? (Choose two.)

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR). Which command in the vector would invoke NCR when using LAI?

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030. When the caller reaches VDN 3030, what is the active VDN?

A call center has four agents: Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English. Agent 4 has experience with Sales and is bilingual in English and French. The first call comes in requiring sales assistance in English, and a second call comes looking for Sales in French. Which agent is still available for calls when the call center is using Best Services Routing (BSR), and the next call requires French?

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

Given the following conditions: In the Business Advocate configuration During agent surplus conditions WHEN agents are available The agent selection method is PAD When a call arrives, how will the Communication Manager interpret the highest priority calls?

In which document can the events table be found?

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Services Routing (BSR)?

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

What is the process for routing calls to one or more networked locations that appear as a single center called?

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group. Which command would be the start point?

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)