Exam 11: Avaya Converged Platform Support

Which two factors determine which call will be routed via the "Last Agent" element? (Choose two.)

When you open a task flow set to make changes to the task flow, and you are asked to make a copy of the task flow set. Which task flow set are you about to make changes to?

You have created a new real-time screen for the agents, and assigned it to their profile. However, when they look at it, it does not display information for all groups. What should you check?

View the Exhibit. Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag?

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use. In which two places can they be used? (Chose two.)

You have completed the Avaya_IP_Office_Contact_Center_Configuration.xlsm workbook and are ready to launch the DataImport.exe file. Which two passwords are required to execute the DataImport.exe successfully? (Choose two.)

View the Exhibit. Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

When creating a report, where can you indicate to run automatically for emailing to a supervisor?

The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?

In which section can you enable the ability to change topic names?

Which component is responsible for the routing within a IVR script?

You need to make a change to the task flow, and when you select the active task flow set, you are not asked to make a copy. Why is this happening?

You have created your IVR script and activated it, however when you try to assign it to an IVR announcement element in your task flow it does not appear. What is causing this problem?

For which purpose would you assign an Address book to a Profile?

Which three preconditions must be met to import the configuration data in the IP Office Contact Center? (Choose three.)

How can you see if your address book has imported successfully?

Prior to using the dataimport.exe file, which action should you perform?

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer. Which screen in WebLM will show you this information?