Question 1

Stability reflects a management value for efficiency and top-down control, whereas flexibility represents a value for learning and change.

Accepted Answer

A) True 
 B)False  True

Question 2

____ pertain to internal flexibility and readiness to adapt to unexpected changes in the environment.

Accepted Answer

A)  Market goals 
B)  Profitability goals 
C)  Innovation goals 
D)  Productivity goals 
A)  Market goals 
B)  Profitability goals 
C)  Innovation goals 
D)  Productivity goals C

Question 3

Describe the four possible approaches to measuring effectiveness.

Accepted Answer

The four possible approaches to measuring effectiveness are:

1. Input-based approach: This approach measures effectiveness by looking at the resources and inputs used to achieve a certain outcome. It focuses on the efficiency of resource allocation and utilization.

2. Output-based approach: This approach measures effectiveness by focusing on the actual results or outputs achieved. It looks at the quantity and quality of the products or services delivered.

3. Outcome-based approach: This approach measures effectiveness by focusing on the impact or outcomes of a program or intervention. It looks at the changes or benefits experienced by the target population as a result of the program.

4. Impact-based approach: This approach measures effectiveness by looking at the broader social, economic, or environmental impact of a program or intervention. It goes beyond immediate outcomes to assess the long-term effects and sustainability of the intervention.

Each of these approaches has its own strengths and limitations, and organizations may choose to use one or a combination of these approaches to measure their effectiveness.

Question 4

A combination of external focus and flexible structure leads to a(n) _____. Management's primary goals are growth and resource acquisition.

Accepted Answer

A)  rational goal emphasis 
B)  open systems emphasis 
C)  internal process emphasis 
D)  human relations emphasis 
A)  rational goal emphasis 
B)  open systems emphasis 
C)  internal process emphasis 
D)  human relations emphasis

Question 5

When using the goal approach to effectiveness, it is best to use ____ goals.

Accepted Answer

A)  operational 
B)  official 
C)  low-level 
D)  non-measurable 
A)  operational 
B)  official 
C)  low-level 
D)  non-measurable

Question 6

The ____ strategy is concerned with stability or retrenchment.

Accepted Answer

A)  defender 
B)  prospector 
C)  differentiation 
D)  low-cost leadership 
A)  defender 
B)  prospector 
C)  differentiation 
D)  low-cost leadership

Question 7

The top management role in organization effectiveness involves examination of internal environment which includes:

Accepted Answer

A)  opportunities. 
B)  weaknesses. 
C)  uncertainty. 
D)  resource availability. 
A)  opportunities. 
B)  weaknesses. 
C)  uncertainty. 
D)  resource availability.

Question 8

Miles and Snow's Strategy Typology is based on the notion that:

Accepted Answer

A)  strategy should correspond to technology. 
B)  strategy should be congruent with external environment. 
C)  strategy should be based on human resource capability. 
D)  strategy should be a "fit" to economic resource base. 
A)  strategy should correspond to technology. 
B)  strategy should be congruent with external environment. 
C)  strategy should be based on human resource capability. 
D)  strategy should be a "fit" to economic resource base.

Question 9

Goals and strategies are usually fixed and remain unchanged once top management agrees upon them.

Accepted Answer

A) True 
 B)False

Question 10

Indicators of effectiveness are quantitative but not qualitative in nature.

Accepted Answer

A) True 
 B)False

Question 11

One would expect the effectiveness criteria of a football team to be affected by goal measurability.

Accepted Answer

A) True 
 B)False

Question 12

Describe the internal process effectiveness measure of economic efficiency.

Accepted Answer

The internal process effectiveness measu

Question 13

____ refers to what sets the organization apart from others and provides it with a distinctive edge for meeting customer or client needs in the marketplace.

Accepted Answer

A)  Organizational goals 
B)  Strategic intent 
C)  Mission 
D)  Competitive advantage. 
A)  Organizational goals 
B)  Strategic intent 
C)  Mission 
D)  Competitive advantage.

Question 14

Organizations using the differentiation strategy try to distinguish their products or services from others in the industry.

Accepted Answer

A) True 
 B)False

Question 15

The competing values model was originally developed by:

Accepted Answer

A)  Robert Quinn and John Rohrbaugh. 
B)  Henry Ford and Frederick Taylor. 
C)  Raymond Miles. 
D)  Michael Porter. 
A)  Robert Quinn and John Rohrbaugh. 
B)  Henry Ford and Frederick Taylor. 
C)  Raymond Miles. 
D)  Michael Porter.

Question 16

The competing values model of effectiveness makes two contributions. First, it integrates diverse concepts of effectiveness into a single perspective. Second, the model calls attention to how effectiveness criteria are socially constructed from management values and shows how opposing values exist at the same time.

Accepted Answer

A) True 
 B)False

Question 17

The new general manager of a (Broadway style) theater in San Francisco wants to assess the theater's effectiveness as an organization. Although the theater has grown because of its stylish productions, management from a business perspective has been relatively absent. Based on our study in organization theory, how should this assessment of effectiveness be approached?

Accepted Answer

The assessment of the theater's effectiv

Question 18

In Miles and Snows's Strategy Typology, the prospector:

Accepted Answer

A)  attempts to maintain a stable business environment by finding a middle ground between stability and innovation. 
B)  most closely resembles Porter's Low-Cost Leadership strategy. 
C)  responds to environmental threats in an ad hoc fashion without revealing a clear strategy. 
D)  seeks innovation or risk taking and is therefore best suited to the dynamic environment. 
A)  attempts to maintain a stable business environment by finding a middle ground between stability and innovation. 
B)  most closely resembles Porter's Low-Cost Leadership strategy. 
C)  responds to environmental threats in an ad hoc fashion without revealing a clear strategy. 
D)  seeks innovation or risk taking and is therefore best suited to the dynamic environment.

Question 19

A strategy is a plan for achievement of organizational goals.

Accepted Answer

A) True 
 B)False

Question 20

Which approach measures progress toward attainment of those goals?

Accepted Answer

A)  The open systems approach 
B)  The goal approach 
C)  The internal process approach 
D)  The human relations approach 
A)  The open systems approach 
B)  The goal approach 
C)  The internal process approach 
D)  The human relations approach

Stability reflects a management value for efficiency and top-down control, whereas flexibility represents a value for learning and change.

____ pertain to internal flexibility and readiness to adapt to unexpected changes in the environment.

Describe the four possible approaches to measuring effectiveness.

A combination of external focus and flexible structure leads to a(n) _____. Management's primary goals are growth and resource acquisition.

When using the goal approach to effectiveness, it is best to use ____ goals.

The ____ strategy is concerned with stability or retrenchment.

The top management role in organization effectiveness involves examination of internal environment which includes:

Miles and Snow's Strategy Typology is based on the notion that:

Goals and strategies are usually fixed and remain unchanged once top management agrees upon them.

Indicators of effectiveness are quantitative but not qualitative in nature.

One would expect the effectiveness criteria of a football team to be affected by goal measurability.

Describe the internal process effectiveness measure of economic efficiency.

____ refers to what sets the organization apart from others and provides it with a distinctive edge for meeting customer or client needs in the marketplace.

Organizations using the differentiation strategy try to distinguish their products or services from others in the industry.

The competing values model was originally developed by:

In Miles and Snows's Strategy Typology, the prospector:

A strategy is a plan for achievement of organizational goals.

Which approach measures progress toward attainment of those goals?

Organizations and Organization Theory

Fundamentals of Organization Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Using Information Technology for Control and Coordination

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision Making Processes

Conflict, Power, and Politics

Filters

Exam 2: Strategy, Organization Design, and Effectiveness

Stability reflects a management value for efficiency and top-down control, whereas flexibility represents a value for learning and change.

____ pertain to internal flexibility and readiness to adapt to unexpected changes in the environment.

Describe the four possible approaches to measuring effectiveness.

A combination of external focus and flexible structure leads to a(n) _____. Management's primary goals are growth and resource acquisition.

When using the goal approach to effectiveness, it is best to use ____ goals.

The ____ strategy is concerned with stability or retrenchment.

The top management role in organization effectiveness involves examination of internal environment which includes:

Miles and Snow's Strategy Typology is based on the notion that:

Goals and strategies are usually fixed and remain unchanged once top management agrees upon them.

Indicators of effectiveness are quantitative but not qualitative in nature.

One would expect the effectiveness criteria of a football team to be affected by goal measurability.

Describe the internal process effectiveness measure of economic efficiency.

____ refers to what sets the organization apart from others and provides it with a distinctive edge for meeting customer or client needs in the marketplace.

Organizations using the differentiation strategy try to distinguish their products or services from others in the industry.

The competing values model was originally developed by:

In Miles and Snows's Strategy Typology, the prospector:

A strategy is a plan for achievement of organizational goals.

Which approach measures progress toward attainment of those goals?

Organizations and Organization Theory

Fundamentals of Organization Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Using Information Technology for Control and Coordination

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision Making Processes

Conflict, Power, and Politics

Filters