Exam 2: Strategy, Organization Design, and Effectiveness

Assume that a non-profit organization is very successful at obtaining grants to support its activities. On the other hand, it is felt among employees that a hostile work environment (one type of sexual harassment) exists. You have heard that recipients of the organization's services run the range of satisfaction with services provided. If you came in as an outside evaluator to this situation, describe and defend the method would you use for assessing effectiveness.

The mission statement communicates legitimacy to stakeholders.

The primary responsibility of top management is to determine an organization's goals, strategy, and design, therein adapting the organization to a changing environment.

Organizational goals represent the reason for an organization's existence and the outcomes it seeks to achieve.

Official goals provide ____, while operative goals and strategies provide ____.

A(n) ____ strategy is concerned primarily with stability rather than taking risks or seeking new opportunities for innovation and growth.

The top management role in organization effectiveness involves examination of the internal situation which includes:

Apply Porter's model for formulating strategies to the following situation: Quebecor Printing is a Canadian-based commercial printing company that is expanding, acquiring ailing printing companies, and moving into international markets. They have completed more than 100 mergers and buyouts since 1972, and have focused on customized service by using "selective binding" to print, for example, two dozen versions of Reader's Digest for urban and regional markets. [Hint: Use the example given to explain the aspect of Porter's model that you choose to illustrate.]

Which of the following reflects the overall performance of profit organizations?

Which of the following pertains to the acquisition of needed material and financial resources from the environment?

One strength of the internal process approach is the fact that it:

The resource-based approach emphasizes the:

Differentiation is the strategy that is specifically designed to innovate, take risks, and above all, grow in its dynamic environment.

Which of the following is true about Porter's competitive strategies?

Organization direction is the administration and execution of the strategic plan.

The differentiation strategy:

Which of the following describes the organization's shared values and beliefs and its reason for being?

The low-cost leadership strategy is known for requiring skills based on strong marketing ability, creative flair, strong capability in basic research, and corporate reputation for technological leadership.

The leader of one religious denomination emphasizes converts to the denomination, whereas the previous leader felt converts should play a backseat role while they "paid their dues." This illustrates ____ influence on the selection of effectiveness criteria.

A defender strategy is concerned with internal efficiency and control to produce reliable, high-quality products for steady customers.