Exam 8: Using Information Technology for Control and Coordination

Discuss the balanced scorecard.

The formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities are referred to as the balanced scorecard.

The _____ shows a firm's financial position with respect to assets and liabilities at a specific point in time.

Information reporting systems are designed for non-managerial and non-supervisory personnel to have access to basic information on the status of product orders.

An important aspect of the EIS is supply chain, which means managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

_____ knowledge is formal, systemic knowledge that can be articulated, written down, and passed on to others in documents, rules, or general instructions.

A(n) _____ is a running web log that allows an individual to post opinions and ideas about work projects and processes.

Take a position relative to this statement: "The more data a manager has, the better his or her decision making will be. The more, the better!" Defend your position.

Explain the evolution of organizational applications of information technology.

Tacit knowledge is formal, systematic knowledge that can be written down and passed on to others.

____ specify standards for employee participation, teamwork, and problem solving.

The initial applications of information technology by organizations were in the area of:

Describe your use of codified knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.

____ measure such things as how customers view the organization, as well as customer retention and satisfaction.

Approaches of explicit knowledge management include the use of dialogue and communities of practice.

______ focus on production and operating statistics, such as order fulfillment or cost per order.

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

Managers use quality control systems to train employees in quality control methods, set targets for employee participation, establish benchmarking guidelines, and assign and measure Six Sigma goals.

The statistical report is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.