Exam 2: Strategy, Organization Design, and Effectiveness

Two comparably sized colleges are located in adjacent towns. The admissions counselors of College A have been telling prospective students that College A is better than College B because their latest freshman class has 150 more students than the freshman class at College B. The admissions counselors of College A are using the ____ effectiveness approach.

Organizational mission and operational goals are the same thing.

The goal of Short Stop Markets to capture 25% of the convenience market business in Arizona is an example of a(n) ____ goal.

Briefly describe the competing values model of effectiveness. What assumption is this model based on?

_____ goals relate to the market share or market standing desired by the organization.

A productivity goal could be stated in terms of "cost for a unit of production," "units produced per employee," or "resource cost per employee."

The resource-based approach combines several indicators of effectiveness into a single framework, balancing traditional financial measures with operational measures relating to a company's critical success factors.

Describe the open systems emphasis, rational goal emphasis, internal process emphasis, and the human resource emphasis as they pertain to the competing values model.

In an introductory management course, the professor was quoted as saying that "organizational effectiveness is simply the degree to which the organization achieves its pre-set goals." Is she correct?

Strategic intent means that all the organization's energies and resources are directed toward a focused, unifying, and compelling overall goal.

The ____ strategy tries to maintain a stable business while innovating on the periphery.

When looking for strengths and weaknesses, top management is:

Organization ____ needs to support the firm's competitive approach.

You are talking at a social event with a top manager of another company, other than where you work, about their effectiveness. She says flippantly, "Effectiveness is not an issue for me, because effectiveness is however I define it." Evaluate her claim.

The internal process emphasis represents management values of structural control and external focus.

The primary responsibility of top management is to:

Operative goals refer to the formally stated definition of business scope and outcomes the organization is trying to achieve.

What is the specific overlap between effectiveness and efficiency?

Before the mission is defined and goals are set, top management should assess its strengths, weaknesses, opportunities, and threats.

The ____ approach to organizational effectiveness is concerned with the output side and whether the organization achieves its goals in terms of desired levels of output.