Exam 8: Using Information Technology for Control and Coordination

____ is typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.

The impact of information technology on organization design includes:

____ is the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that organizational activities build on what is already known.

A strategy map provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

The balanced scorecard is an information system used for making decisions.

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.

Which of the following is not a perspective of the balanced scorecard?

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?

EIS collects data from transactions such as sales, purchases from suppliers, and inventory changes and stores them in a database.

____ can create a level of cooperation not previously imaginable if managers approach the practice with an attitude of trust and partnership.

One effect of IT on organization design is overall growth in size from the hiring of technical personnel.

With a modular structure, most activities are:

The Results-Only Work Environment program at Best Buy provides an illustration of outcome control carried to the extreme.

At Enterprise Rent-a-Car, a computerized system keeps track of the 1.4 million transactions the company logs every hour. The system can provide front-line employees with up-to-the-minute information on car availability and other data, enabling them to provide exceptional customer service. The system at enterprise is a _____ system.

An executive dashboard is sometimes called a business performance dashboard.