Exam 12: Decision Making Processes

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Managers should use the most objective, rational process possible when making a decision.

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During the pressure-packed five-week Christmas season, Linda Koslow checks out competitors around the mall, eyeing whether they are marking down merchandise. She also scans printouts of her store's previous day's sales to learn what is or is not moving. Linda is doing activities in which of the following steps of the rational approach?

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The agreement among managers about the nature of a problem or opportunity and about which goals and outcomes to pursue is referred to as:

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A venture team is an alliance among several managers who agree about organizational goals and problem priorities.

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Nonprogrammed decisions are repetitive and well defined, and procedures exist for resolving the problem.

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Discuss the four cells of the contingency framework.

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_____ is formally defined as the process of identifying and solving problems.

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Which stage of the organizational decision making process occurs when alternative courses of action are considered and one alternative is selected and implemented?

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In the problem solution stage, information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

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List and describe the steps of the rational approach to decision making.

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