Exam 8: Using Information Technology for Control and Coordination

____ is typically concerned with well-defined problems about operational issues and past events.

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

The profit and loss statement is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

A(n) _____ is a running web log that allows an individual to post opinions and ideas about work projects and processes.

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

The initial applications of information technology by organizations were in the area of:

____ provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

The statistical report is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

What is the information reporting system? Give one example.

_____ knowledge is formal, systemic knowledge that can be articulated, written down, and passed on to others in documents, rules, or general instructions.

____ can create a level of cooperation not previously imaginable if managers approach the practice with an attitude of trust and partnership.

Draw a picture that illustrates the contrast between the two approaches to knowledge management that are discussed in our text. Then explain how your picture shows the difference between the two approaches.

An executive dashboard is sometimes called a business performance dashboard.

The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is not accessible to the public is called the:

The evolution of organizational applications of information technology move from first-line to the top as follows:

Which of the following provides an unprecedented peer-to-peer communication channel, where people interact in an online community, sharing personal data and photos, producing and sharing all sorts of information and opinions?

With a modular structure, most activities are:

One effect of IT on organization design is overall growth in size from the hiring of technical personnel.

The Results-Only Work Environment program at Best Buy provides an illustration of outcome control carried to the extreme.