Exam 8: Using Information Technology for Control and Coordination

Describe the ERP systems.

A(n) _____ system is a computer-based system that provides information and support for managerial decision making. It is supported by the organization's transaction processing systems and by organizational and external databases.

____ is based on monitoring and rewarding results, and managers might pay little attention to how those results are obtained.

EIS collects data from transactions such as sales, purchases from suppliers, and inventory changes and stores them in a database.

Describe your use of codified knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.

An extranet is an external communication system that uses the Internet and is shared by two or more organizations.

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

Access to management information systems and executive information systems are typically controlled by placing them on the:

The balanced scorecard is an information system used for making decisions.

Explain the evolution of organizational applications of information technology.

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

Contrast key characteristics of traditional interorganizational relationships versus emerging interorganizational relationships relative to both suppliers and customers.

Compare executive information system and decision support system.

Knowledge management can serve as the backbone for an entire organization by integrating and optimizing all the various business processes across the entire firm.

Describe how interorganizational relationships can be affected by technology in business today.

The impact of information technology on organization design includes:

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.