Exam 11: Communicating in the Workplace

Clifton is supervisor at his company. He is also a member of a tennis club that some of his associates from work are a part of. He encourages the less confident members of his tennis group. He often gives his tennis group members information about upcoming matches. He keeps aware of new exercises that tennis professionals are using to stay in shape and shares that information with the group. Which part of this description speaks of social roles?

DeAnna is the supervisor for the engineering team at her company. A task comes down from her leadership to allocate funding by noon that day. She decides that she doesn't have time to discuss this with the team, so she allocates the money where she sees fit. What management approach does this best exemplify?

An annual fundraising drive in a small town had always done moderately, but not especially, well. One year, George-who had organized it for many years-decided to get some help and form a committee. He was joined by three enthusiastic members, one with experience of raising money for good causes, another with useful connections, and the third with premises which he made available at a reduced rate. To George's delight (and the town's), they made more than during the previous three years combined. What benefit of group problem solving most likely accounted for this?

Which of the following is a way to encourage equal participation?

Identify six blunders to avoid at work.

This type of power is in operation when others are influenced by the granting or promise of desirable consequences.

Greg ensured that his group members were all motivated to help create the solution to the problem they were solving. As a result, they all worked for the best outcome. This advantage of group problem solving arises because

Gustav works with a difficult boss. His boss is a micromanager, so he often invites her input because he realizes there is little he can do to change her behavior. He often gratuitously complains about her behavior to his coworkers. Even though she is often negative, Gustav remains positive in the way he communicates towards her. Which part of this description shows Gustav maintaining a professional demeanor?

Debra is the group member that helps find common ground between other group members and enables relationships to run smoothly. What best characterizes this kind of activity?

How are groups affected by rules and norms?

At which stage of moving toward a group decision has consensus been reached?

Name the four characteristics embodied by small groups as defined in the textbook.

DiAndre is working with her group on a class project. She is motivated to do particularly well because she wants a top grade on the project. DiAndre's motivation is best described as a(n) _______ goal.

Name four of the six types of power exercised in professional settings.

The outcomes members collectively seek by joining together are called _______ goals.

The executive search committee recently met to discuss the pool of job candidates. Initially, they let each other know the candidate they each preferred without much disagreement. Once they knew whom the other preferred, things became rather contentious. Some candidates were eliminated from consideration. After much bickering, two candidates were considered the best qualified for the job. Committee members accepted the final two candidates to be interviewed and endorsed their decision to the faculty. Which portion of this description characterizes the reinforcement stage?

Eduardo is great at developing relationships with new people. This comes in handy at his job because the people he builds relationships with often bring business to their company. This is an example of _______ power.

This type of power comes from the perception of value of what team members know or can do.

The marketing team has conducted brainstorming sessions and come up with some great ideas. Next, they asked themselves, "Which solution is the most achievable?" They then know what actions they should take and the resources they will need to make it happen. After they have taken action, they realize they can modify their actions to improve the effectiveness of their solution. Each group member supports the solution. Which part of this description includes implementing a plan?

Bradley needs to clean out his storage unit. He asks five of his friends to help get it done, and they manage it faster than he could have done alone. What statement best characterizes this particular advantage of group problem-solving?