Exam 11: Communicating in the Workplace

This stage of the problem-solving model involves proposing solutions through brainstorming or by contributing written ideas anonymously.

Sophia, an American, met her new boss from the U.K. for the first time and said, "Hello, Simon. Welcome to the team! How long have you been in the States? They must have offered you a lot of money for you to move all the way here, huh?" Which of the major mistakes to avoid at work did Sophia make?

This type of power arises from the threat or actual imposition of unpleasant consequences.

Vivian listens to her co-workers and also presents her own ideas clearly and effectively. As a result, she is admired and liked by members of her team, who are always willing to go along with her proposals. This is an example of _______ power.

Group communication is improved when people with varying cultural perspectives feel comfortable expressing them. Which tip for maximizing the benefits and minimizing the pitfalls of multicultural teams is this connected to?

Victoria has been drawing up the class schedules and timetables at her local high school for a long time. In recent years her town has grown slowly but consistently larger, and consequently all the schools in her immediate district now have larger intakes than ever before. Suddenly Victoria's task seems harder than before. She cannot decide which of the scheduling possibilities would work best, and so enlists the help of her colleagues, who are just as familiar with the school and its needs as she is, and just as aware that the calendar needs finalizing in good time before the semester starts. This situation points to the four main reasons why groups

These describe for the accepted components of a group's operation and decision-making.

Amber is the director of marketing at her company. What best describes her role?

Name five of the nine recommended ways to make the most of online meetings.

Gustav works with a difficult boss. His boss is a micromanager, so he often invites her input because he realizes there is little he can do to change her behavior. He often gratuitously complains about her behavior to his coworkers. Even though she is often negative, Gustav remains positive in the way he communicates towards her. Which part of this description shows that Gustav has learned to adjust his expectations?

Mary Anne is in DiAndre's group for their class project. She feels like she has very capable group members that will pull through for the group. With that in mind, she contributes very little to the group herself. What best describes Mary Anne?

Group work enhances buy-in because

Which of the following is a way to make the most of diversity?

The marketing team has conducted brainstorming sessions and come up with some great ideas. Next, they asked themselves, "Which solution is the most achievable?" They then know what actions they should take and the resources they will need to make it happen. After they have taken action, they realize they can modify their actions to improve the effectiveness of their solution. Each group member supports the solution. Which part of this description includes selecting an option?

Owing to cultural diversity, people may be more or less comfortable speaking to the entire group, putting their thoughts in writing, speaking one on one, and so on. Which tip for maximizing the benefits and minimizing the pitfalls of multicultural teams is this connected to?

More than 2,000 years ago, Aristotle proclaimed, "From the hour of their birth some are marked out for subjugation, and others for command." This is a radical expression of _______, sometimes labeled as the "great man" or "great woman" approach.

At which stage of the structured problem-solving model does conducting a force field analysis typically occur?

Adrienne is part of the senior management team at a company in which-since her appointment-both morale and client-satisfaction have dramatically improved. Among her driving principles are the ideas that people work better when they are both motivated and empowered to reach their goals, that each team member must contribute fully, and that when she has to make a key decision, everyone knows why she is making it. She is a useful example of how _______ works.

The principle of _______ holds that a leader's style should change with the circumstances.

If you eventually realize that you need to discontinue working for a particular company, and are aware that it is important to do so without making a bad impression, what elements should your resignation letter include?