Question 1

The process of paying close attention to one's own behavior and using these observations to shape the way one communicates is called

Accepted Answer

A)  self-monitoring. 
B)  commitment. 
C)  cognitive complexity. 
D)  empathy. 
A)  self-monitoring. 
B)  commitment. 
C)  cognitive complexity. 
D)  empathy. A

Question 2

Izzy posts a video of himself cuddling with his cat to YouTube. He only has about 25 friends who regularly watch his YouTube postings. His friends really like the video and tell him so, which pleases him. They share it with their friends. The video goes viral and receives over 500,000 views. Many of these unexpected viewers leave highly offensive comments, and Izzy is devastated. What feature of social media does this situation best illustrate?

Accepted Answer

A)  Izzy had no idea that the video would go viral. 
B)  Social media is distracting in unexpected ways. 
C)  People relying heavily on social media for validation are more prone to high levels of stress than moderate users. 
D)  Social media posts that include people-pleasing imagery get the most views. 
A)  Izzy had no idea that the video would go viral. 
B)  Social media is distracting in unexpected ways. 
C)  People relying heavily on social media for validation are more prone to high levels of stress than moderate users. 
D)  Social media posts that include people-pleasing imagery get the most views. C

Question 3

Larger collections of people, where specific roles shape what, how, and with whom individuals communicate, demonstrate _______ communication.

Accepted Answer

A)  intrapersonal 
B)  mediated 
C)  dyadic 
D)  organizational 
A)  intrapersonal 
B)  mediated 
C)  dyadic 
D)  organizational D

Question 4

The value of communication comes from the way it's used. This is an example of how

Accepted Answer

A)  communication does not require complete understanding. 
B)  communication will not solve all problems. 
C)  communication is not itself a good thing. 
D)  meanings don't rest in words. 
A)  communication does not require complete understanding. 
B)  communication will not solve all problems. 
C)  communication is not itself a good thing. 
D)  meanings don't rest in words.

Question 5

List the four main points the book uses to define communication.

Accepted Answer

Communication is symbolic; com

Question 6

Jeffrey tends to be very serious, while Brian tends to use a lot of humor. Both are successful communicators. This illustrates that

Accepted Answer

A)  there is no "ideal" way to communicate. 
B)  competence is situational. 
C)  competence is relational. 
D)  competence can be learned. 
A)  there is no "ideal" way to communicate. 
B)  competence is situational. 
C)  competence is relational. 
D)  competence can be learned.

Question 7

The CEO and lead engineer for a large tech company are revealing the latest gadget to their customers. They are taking and answering questions from their Twitter feed during the presentation. There is a large audience in the room and a larger one watching the live video feed. What best describes the communication context?

Accepted Answer

A)  This is both public and organizational communication. 
B)  This is organizational communication. 
C)  This is both mass and organizational communication. 
D)  This is both public and mass communication. 
A)  This is both public and organizational communication. 
B)  This is organizational communication. 
C)  This is both mass and organizational communication. 
D)  This is both public and mass communication.

Question 8

A politician is overheard calling a constituent some very colorful names. While the conversation is not meant for the public, it is reported nonetheless, and a story is run in the local paper. Many constituents are angry about what was said, but what wasn't reported was that the politician went to elementary school with the constituent and he was an old friend. How might that unknown fact change the public's understanding of the words used?

Accepted Answer

A)  The name-calling may have been no more than playful banter amongst old friends, because meanings rest in people, not in words. 
B)  The name-calling used amongst old friends was used to show dominance. 
C)  The name calling amongst friends only proves that communication isn't always a good thing. 
D)  The name-calling was used because the politician was trying to solve a problem with the old friend and communication will not solve all problems. 
A)  The name-calling may have been no more than playful banter amongst old friends, because meanings rest in people, not in words. 
B)  The name-calling used amongst old friends was used to show dominance. 
C)  The name calling amongst friends only proves that communication isn't always a good thing. 
D)  The name-calling was used because the politician was trying to solve a problem with the old friend and communication will not solve all problems.

Question 9

Larger, more permanent collections of people engage in _______ communication when they collectively work to achieve goals.

Accepted Answer

A)  public 
B)  organizational 
C)  mass 
D)  small group 
A)  public 
B)  organizational 
C)  mass 
D)  small group

Question 10

Devon is having a conversation with Carol. As Devon speaks to Carol, she crosses her arms and looks perturbed. Devon notices that Carol looks unhappy and begins to talk about something else. When Devon changes topics, Carol wonders why the conversation shifted and looks confused. From what is described here, what best characterizes the interaction?

Accepted Answer

A)  Devon is the sender encoding messages to Carol. Carol is the receiver who then decodes the message. 
B)  Devon is the sender and Carol is the receiver. Her facial expressions are encoded messages. 
C)  Devon and Carol are the senders and receivers simultaneously. This is apparent because Carol's facial expressions sent a message to Devon while he spoke. 
D)  Neither Devon nor Carol is a sender or receiver because they are oblivious to each other's messages. 
A)  Devon is the sender encoding messages to Carol. Carol is the receiver who then decodes the message. 
B)  Devon is the sender and Carol is the receiver. Her facial expressions are encoded messages. 
C)  Devon and Carol are the senders and receivers simultaneously. This is apparent because Carol's facial expressions sent a message to Devon while he spoke. 
D)  Neither Devon nor Carol is a sender or receiver because they are oblivious to each other's messages.

Question 11

Communication can be a tool for expressing warm feelings and useful facts, but under different circumstances the same words and actions can cause both physical and emotional pain. This is because

Accepted Answer

A)  more communication is not always better. 
B)  communication is not simple. 
C)  meanings rest in words. 
D)  communication isn't always a good thing. 
A)  more communication is not always better. 
B)  communication is not simple. 
C)  meanings rest in words. 
D)  communication isn't always a good thing.

Question 12

People who spend excessive time on the Internet may begin to experience problems at school or work and withdraw further from their offline relationships. Which social media communication competence could help?

Accepted Answer

A)  Be mindful of bystanders. 
B)  Respect privacy boundaries. 
C)  Respect others' need for undivided attention. 
D)  Balance mediated and face-to-face time. 
A)  Be mindful of bystanders. 
B)  Respect privacy boundaries. 
C)  Respect others' need for undivided attention. 
D)  Balance mediated and face-to-face time.

Question 13

Kendrick and Felicia are married. Kendrick has just made Felicia an anniversary dinner. He asks her how she likes it, to which she responds, "It's pretty good." The truth is, Felicia doesn't care for it at all, but she doesn't want to hurt Kendrick's feelings. How did her response likely affect understanding? Choose the best answer.

Accepted Answer

A)  Her response was meant to maximize understanding. 
B)  Her response was meant to be ambiguous, but Kendrick did not understand her at all. 
C)  Her response was meant to be simple. 
D)  Her response was meant to be ambiguous, but Kendrick knew roughly what she meant because communication does not always require complete understanding. 
A)  Her response was meant to maximize understanding. 
B)  Her response was meant to be ambiguous, but Kendrick did not understand her at all. 
C)  Her response was meant to be simple. 
D)  Her response was meant to be ambiguous, but Kendrick knew roughly what she meant because communication does not always require complete understanding.

Question 14

Name the six common misconceptions about communication referred to in the chapter.

Accepted Answer

Communication requires complet

Question 15

Mikayla believes that Amber thinks highly of her. Amber is just being polite toward Mikayla, but Mikayla perceives it as admiration. What best describes Mikayla's misperception?

Accepted Answer

A)  Psychological noise 
B)  Physiological noise 
C)  External noise 
D)  Communication environments 
A)  Psychological noise 
B)  Physiological noise 
C)  External noise 
D)  Communication environments

Question 16

A common misconception of communication is that it is simple. Using the lessons from the chapter, explain why this assumption is wrong.

Accepted Answer

Answers will vary but may include:
a) De

Question 17

Competent communication is _______ communication.

Accepted Answer

A)  linear 
B)  intelligent 
C)  face-to-face 
D)  effective 
A)  linear 
B)  intelligent 
C)  face-to-face 
D)  effective

Question 18

Is choosing the right communication medium important in social media use?

Accepted Answer

A)  Yes, because using the wrong social media option in certain situations can add insult to injury. 
B)  Yes, but only in personal relationships. 
C)  Yes, because the social media option you use is the one you know always works best for you. 
D)  No, as long as the message is sent and received. 
A)  Yes, because using the wrong social media option in certain situations can add insult to injury. 
B)  Yes, but only in personal relationships. 
C)  Yes, because the social media option you use is the one you know always works best for you. 
D)  No, as long as the message is sent and received.

Question 19

Which characteristic of communication says that we can become more effective communicators?

Accepted Answer

A)  There is no "ideal" way to communicate. 
B)  Communication is situational. 
C)  Communication is relational. 
D)  Competence can be learned. 
A)  There is no "ideal" way to communicate. 
B)  Communication is situational. 
C)  Communication is relational. 
D)  Competence can be learned.

Question 20

Juanita is angry with her friend Jamal. She sends a social media message that personally attacks his character. Her words are incredibly harsh. Which option best describes Juanita's actions?

Accepted Answer

A)  She was not mindful of bystanders. 
B)  She did not choose her medium well. 
C)  She did not adapt to her audience. 
D)  She was disinhibited. 
A)  She was not mindful of bystanders. 
B)  She did not choose her medium well. 
C)  She did not adapt to her audience. 
D)  She was disinhibited.

The process of paying close attention to one's own behavior and using these observations to shape the way one communicates is called

Larger collections of people, where specific roles shape what, how, and with whom individuals communicate, demonstrate _______ communication.

The value of communication comes from the way it's used. This is an example of how

List the four main points the book uses to define communication.

Jeffrey tends to be very serious, while Brian tends to use a lot of humor. Both are successful communicators. This illustrates that

Larger, more permanent collections of people engage in _______ communication when they collectively work to achieve goals.

Communication can be a tool for expressing warm feelings and useful facts, but under different circumstances the same words and actions can cause both physical and emotional pain. This is because

People who spend excessive time on the Internet may begin to experience problems at school or work and withdraw further from their offline relationships. Which social media communication competence could help?

Name the six common misconceptions about communication referred to in the chapter.

Mikayla believes that Amber thinks highly of her. Amber is just being polite toward Mikayla, but Mikayla perceives it as admiration. What best describes Mikayla's misperception?

A common misconception of communication is that it is simple. Using the lessons from the chapter, explain why this assumption is wrong.

Competent communication is _______ communication.

Is choosing the right communication medium important in social media use?

Which characteristic of communication says that we can become more effective communicators?

Juanita is angry with her friend Jamal. She sends a social media message that personally attacks his character. Her words are incredibly harsh. Which option best describes Juanita's actions?

The Self, Perception, and Communication

Communication and Culture

Language

Listening

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters

Exam 1: The Importance of Communication

The process of paying close attention to one's own behavior and using these observations to shape the way one communicates is called

Larger collections of people, where specific roles shape what, how, and with whom individuals communicate, demonstrate _______ communication.

The value of communication comes from the way it's used. This is an example of how

List the four main points the book uses to define communication.

Jeffrey tends to be very serious, while Brian tends to use a lot of humor. Both are successful communicators. This illustrates that

Larger, more permanent collections of people engage in _______ communication when they collectively work to achieve goals.

Communication can be a tool for expressing warm feelings and useful facts, but under different circumstances the same words and actions can cause both physical and emotional pain. This is because

People who spend excessive time on the Internet may begin to experience problems at school or work and withdraw further from their offline relationships. Which social media communication competence could help?

Name the six common misconceptions about communication referred to in the chapter.

Mikayla believes that Amber thinks highly of her. Amber is just being polite toward Mikayla, but Mikayla perceives it as admiration. What best describes Mikayla's misperception?

A common misconception of communication is that it is simple. Using the lessons from the chapter, explain why this assumption is wrong.

Competent communication is _______ communication.

Is choosing the right communication medium important in social media use?

Which characteristic of communication says that we can become more effective communicators?

Juanita is angry with her friend Jamal. She sends a social media message that personally attacks his character. Her words are incredibly harsh. Which option best describes Juanita's actions?

The Self, Perception, and Communication

Communication and Culture

Language

Listening

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters