Exam 10: Employee Training and Development

A study by Towers Perrin found that of 1,100 North American workers in the survey, % had negative feelings about their job and % had intensely negative feelings.

Free

(Multiple Choice)

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Question 1

Correct Answer:

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The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and train her replacement was practicing another common method of training-having the person who is leaving a job train the person who will take it over. This method is known as:

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(Multiple Choice)

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Question 2

Correct Answer:

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A teaching method that does not promote employee involvement is:

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(Multiple Choice)

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Question 3

Correct Answer:

Verified

A job should always be taught in the order in which it is performed.

(True/False)

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Question 4

A summative evaluation looks at which of the following?

(Multiple Choice)

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Question 5

A job should always be taught:

(Multiple Choice)

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Question 6

The advantages of training can readily be expressed in dollar amounts.

(True/False)

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Question 7

In meetings, management talks for half the time about goals, vision, and mission. Employees talk the other half of the time by raising questions and concerns.

(Multiple Choice)

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Question 8

Employees learn best when:

(Multiple Choice)

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Question 9

A performance standard system provides a ready-made structure for a training program.

(True/False)

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Question 10

New employees should be given a pretest before training began.

(True/False)

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Question 11

The survey mentioned in the text asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top reason was:

(Multiple Choice)

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Question 12

A good training program is unaffordable luxury for most hospitality operations.

(True/False)

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Question 13

Human resource directors estimate the cost of employee turnover at for an hourly paid employee.

(Multiple Choice)

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Question 14

Teaching people how to do their jobs is known as:

(Multiple Choice)

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Question 15

A good way to increase motivation to learn is to:

(Multiple Choice)

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Question 16

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The 10th factor (out of 10) was:

(Multiple Choice)

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Question 17

Which of the following is not one of the five reasons why people do poor work?

(Multiple Choice)

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Question 18

Which of the following should be written before developing a unit training plan?

(Multiple Choice)

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Question 19

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The number one factor was:

(Multiple Choice)

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Question 20

Showing 1 - 20 of 40

A study by Towers Perrin found that of 1,100 North American workers in the survey, % had negative feelings about their job and % had intensely negative feelings.

The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and train her replacement was practicing another common method of training-having the person who is leaving a job train the person who will take it over. This method is known as:

A teaching method that does not promote employee involvement is:

A job should always be taught in the order in which it is performed.

A summative evaluation looks at which of the following?

A job should always be taught:

The advantages of training can readily be expressed in dollar amounts.

In meetings, management talks for half the time about goals, vision, and mission. Employees talk the other half of the time by raising questions and concerns.

Employees learn best when:

A performance standard system provides a ready-made structure for a training program.

New employees should be given a pretest before training began.

The survey mentioned in the text asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top reason was:

A good training program is unaffordable luxury for most hospitality operations.

Human resource directors estimate the cost of employee turnover at for an hourly paid employee.

Teaching people how to do their jobs is known as:

A good way to increase motivation to learn is to:

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The 10th factor (out of 10) was:

Which of the following is not one of the five reasons why people do poor work?

Which of the following should be written before developing a unit training plan?

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The number one factor was:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 10: Employee Training and Development

A study by Towers Perrin found that of 1,100 North American workers in the survey, ______% had negative feelings about their job and ______% had intensely negative feelings.

The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and train her replacement was practicing another common method of training-having the person who is leaving a job train the person who will take it over. This method is known as:

A teaching method that does not promote employee involvement is:

A job should always be taught in the order in which it is performed.

A summative evaluation looks at which of the following?

A job should always be taught:

The advantages of training can readily be expressed in dollar amounts.

In meetings, management talks for half the time about goals, vision, and mission. Employees talk the other half of the time by raising questions and concerns.

Employees learn best when:

A performance standard system provides a ready-made structure for a training program.

New employees should be given a pretest before training began.

The survey mentioned in the text asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top reason was:

A good training program is unaffordable luxury for most hospitality operations.

Human resource directors estimate the cost of employee turnover at for an hourly paid employee.

Teaching people how to do their jobs is known as:

A good way to increase motivation to learn is to:

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The 10th factor (out of 10) was:

Which of the following is not one of the five reasons why people do poor work?

Which of the following should be written before developing a unit training plan?

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The number one factor was:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

A study by Towers Perrin found that of 1,100 North American workers in the survey, % had negative feelings about their job and % had intensely negative feelings.