Question 1

Which of the following is false regarding temporary agencies?

Accepted Answer

A)  It is a type of employment agency. 
B)  They charge businesses by the hour for use of their employees. 
C)  They are decreasing in size and importance. 
D)  They do business with hotels, restaurants, and caterers. 
E)  Both b and c 
A)  It is a type of employment agency. 
B)  They charge businesses by the hour for use of their employees. 
C)  They are decreasing in size and importance. 
D)  They do business with hotels, restaurants, and caterers. 
E)  Both b and c C

Question 2

A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a(n):

Accepted Answer

A)  demographics form. 
B)  forecast specification. 
C)  employment requisition form. 
D)  job specification. 
E)  job improvement form. 
A)  demographics form. 
B)  forecast specification. 
C)  employment requisition form. 
D)  job specification. 
E)  job improvement form. D

Question 3

The application form can tell you all of the following except:

Accepted Answer

A)  the applicant's name, address, phone number, and previous employers. 
B)  the applicant's marital and family status. 
C)  whether the applicant can read, write, and follow instructions. 
D)  whether the applicant is neat and conscientious or messy and careless. 
A)  the applicant's name, address, phone number, and previous employers. 
B)  the applicant's marital and family status. 
C)  whether the applicant can read, write, and follow instructions. 
D)  whether the applicant is neat and conscientious or messy and careless. B

Question 4

Selection tests include cognitive ability tests, which measure the ability of an individual to learn or acquire new skills.

Accepted Answer

A) True 
 B)False

Question 5

A highly structured interview that involves a predetermined list of questions is called a(n):

Accepted Answer

A)  evaluation interview. 
B)  architectural interview. 
C)  patterned interview. 
D)  Both b and c 
E)  All of the above. 
A)  evaluation interview. 
B)  architectural interview. 
C)  patterned interview. 
D)  Both b and c 
E)  All of the above.

Question 6

Which of the following tests would be most likely used by a hospitality enterprise for a nonmanagement job?

Accepted Answer

A)  Medical examinations and skills tests 
B)  Aptitude tests and medical examinations 
C)  Psychological tests and skills tests 
D)  Aptitude tests and skills tests 
A)  Medical examinations and skills tests 
B)  Aptitude tests and medical examinations 
C)  Psychological tests and skills tests 
D)  Aptitude tests and skills tests

Question 7

To define a job's qualifications, you need to list the knowledge, skills and abilities, work experience, and education and training required.

Accepted Answer

A) True 
 B)False

Question 8

Can-do factors are an applicant's or employee's willingness, desire, and attitude toward performing a job.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a type of recruiting method?

Accepted Answer

A)  Direct recruiting 
B)  Indirect recruiting 
C)  Internal recruiting 
D)  External recruiting 
E)  Both c and d 
A)  Direct recruiting 
B)  Indirect recruiting 
C)  Internal recruiting 
D)  External recruiting 
E)  Both c and d

Question 10

The top recruiting method is:

Accepted Answer

A)  in-house referral. 
B)  newspaper. 
C)  job fairs. 
D)  online. 
E)  offline. 
A)  in-house referral. 
B)  newspaper. 
C)  job fairs. 
D)  online. 
E)  offline.

Question 11

Which of the following is false regarding advertising?

Accepted Answer

A)  There are two types of ads: classified and display. 
B)  Classified ads attract more attention and can give more information than display ads. 
C)  Blind ads pull in fewer responses than open ads. 
D)  Display ads using the company's logo attract more attention. 
E)  Both b and c 
A)  There are two types of ads: classified and display. 
B)  Classified ads attract more attention and can give more information than display ads. 
C)  Blind ads pull in fewer responses than open ads. 
D)  Display ads using the company's logo attract more attention. 
E)  Both b and c

Question 12

Demographics include all of the following except:

Accepted Answer

A)  ethnic groups. 
B)  income levels. 
C)  education levels. 
D)  educational institution. 
E)  Both a and d 
A)  ethnic groups. 
B)  income levels. 
C)  education levels. 
D)  educational institution. 
E)  Both a and d

Question 13

The labor market refers to:

Accepted Answer

A)  the Classified Ad section of a newspaper. 
B)  employed people in a given area. 
C)  the people looking for work and the jobs available. 
D)  government and private employment agencies. 
E)  jobs in a hotel or restaurant. 
A)  the Classified Ad section of a newspaper. 
B)  employed people in a given area. 
C)  the people looking for work and the jobs available. 
D)  government and private employment agencies. 
E)  jobs in a hotel or restaurant.

Question 14

A company offers a program in which employees suggest to others that they apply for a job within their company. If a referral gets a job, the employee often receives recompense. This is known as:

Accepted Answer

A)  an employee referral program 
B)  internal recruiting 
C)  promoting from within 
D)  external recruiting 
E)  None of the above. 
A)  an employee referral program 
B)  internal recruiting 
C)  promoting from within 
D)  external recruiting 
E)  None of the above.

Question 15

Internal recruiting offers results in promoting from outside the company.

Accepted Answer

A) True 
 B)False

Question 16

A job service center is:

Accepted Answer

A)  an office of the U.S. employment service. 
B)  another source of employees, at no cost. 
C)  a federal and state system of employment offices. 
D)  Both a and c 
E)  All of the above. 
A)  an office of the U.S. employment service. 
B)  another source of employees, at no cost. 
C)  a federal and state system of employment offices. 
D)  Both a and c 
E)  All of the above.

Question 17

In the first four minutes of an interview, it is very easy to be influenced by one or two characteristics and extend them into an overall impression of a person. This is known as:

Accepted Answer

A)  the buddy effect. 
B)  overgeneralization. 
C)  projection. 
D)  Both a and b 
E)  All of the above. 
A)  the buddy effect. 
B)  overgeneralization. 
C)  projection. 
D)  Both a and b 
E)  All of the above.

Question 18

Telling an applicant the entire story about a job, including the drawbacks, is known as:

Accepted Answer

A)  truth in hiring. 
B)  job specification. 
C)  negligent hiring. 
D)  doing the right thing. 
E)  overgeneralization. 
A)  truth in hiring. 
B)  job specification. 
C)  negligent hiring. 
D)  doing the right thing. 
E)  overgeneralization.

Question 19

Patterned interviews:

Accepted Answer

A)  are not very thorough. 
B)  are not consistent. 
C)  encourage bias by managers by using a predetermined list of questions. 
D)  use a predetermined list of questions for each applicant. 
A)  are not very thorough. 
B)  are not consistent. 
C)  encourage bias by managers by using a predetermined list of questions. 
D)  use a predetermined list of questions for each applicant.

Question 20

Which of the following examines an applicant's willingness, desire, and attitude toward performing the job?

Accepted Answer

A)  Can-do factors 
B)  Job specifications 
C)  Will-do factors 
D)  Contingency factors 
A)  Can-do factors 
B)  Job specifications 
C)  Will-do factors 
D)  Contingency factors

Which of the following is false regarding temporary agencies?

A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a(n):

The application form can tell you all of the following except:

Selection tests include cognitive ability tests, which measure the ability of an individual to learn or acquire new skills.

A highly structured interview that involves a predetermined list of questions is called a(n):

Which of the following tests would be most likely used by a hospitality enterprise for a nonmanagement job?

To define a job's qualifications, you need to list the knowledge, skills and abilities, work experience, and education and training required.

Can-do factors are an applicant's or employee's willingness, desire, and attitude toward performing a job.

Which of the following is not a type of recruiting method?

The top recruiting method is:

Which of the following is false regarding advertising?

Demographics include all of the following except:

The labor market refers to:

A company offers a program in which employees suggest to others that they apply for a job within their company. If a referral gets a job, the employee often receives recompense. This is known as:

Internal recruiting offers results in promoting from outside the company.

A job service center is:

In the first four minutes of an interview, it is very easy to be influenced by one or two characteristics and extend them into an overall impression of a person. This is known as:

Telling an applicant the entire story about a job, including the drawbacks, is known as:

Patterned interviews:

Which of the following examines an applicant's willingness, desire, and attitude toward performing the job?

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 6: Recruiting, Selection, and Orientation

Which of the following is false regarding temporary agencies?

A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a(n):

The application form can tell you all of the following except:

Selection tests include cognitive ability tests, which measure the ability of an individual to learn or acquire new skills.

A highly structured interview that involves a predetermined list of questions is called a(n):

Which of the following tests would be most likely used by a hospitality enterprise for a nonmanagement job?

To define a job's qualifications, you need to list the knowledge, skills and abilities, work experience, and education and training required.

Can-do factors are an applicant's or employee's willingness, desire, and attitude toward performing a job.

Which of the following is not a type of recruiting method?

The top recruiting method is:

Which of the following is false regarding advertising?

Demographics include all of the following except:

The labor market refers to:

A company offers a program in which employees suggest to others that they apply for a job within their company. If a referral gets a job, the employee often receives recompense. This is known as:

Internal recruiting offers results in promoting from outside the company.

A job service center is:

In the first four minutes of an interview, it is very easy to be influenced by one or two characteristics and extend them into an overall impression of a person. This is known as:

Telling an applicant the entire story about a job, including the drawbacks, is known as:

Patterned interviews:

Which of the following examines an applicant's willingness, desire, and attitude toward performing the job?

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters