Question 1

A supervisor who leads and manages hourly paid employees is known as the:

Accepted Answer

A)  working supervisor. 
B)  top-line manager. 
C)  first-line supervisor. 
D)  second-line supervisor. 
E)  Both a and c 
A)  working supervisor. 
B)  top-line manager. 
C)  first-line supervisor. 
D)  second-line supervisor. 
E)  Both a and c C

Question 2

Exempt employees are covered by the federal and state wage and hour laws.

Accepted Answer

A) True 
 B)False  False

Question 3

A supervisor must work overtime without pay if he/she:

Accepted Answer

A)  supervises fewer than 10 people. 
B)  supervises two or more people, spends 50 percent or more of his/her time managing, and earns $684 week or more. 
C)  supervises two or more people and earns at least minimum wage. 
D)  is considered a nonexempt employee. 
E)  is an exempt employee with a company of more than 50 employees and who works more than 30 hours a week for minimum wage. 
A)  supervises fewer than 10 people. 
B)  supervises two or more people, spends 50 percent or more of his/her time managing, and earns $684 week or more. 
C)  supervises two or more people and earns at least minimum wage. 
D)  is considered a nonexempt employee. 
E)  is an exempt employee with a company of more than 50 employees and who works more than 30 hours a week for minimum wage. B

Question 4

The group of Americans born between 1995 and 2012 are known as:

Accepted Answer

A)  Generation X 
B)  Generation Y 
C)  Generation Z 
D)  Baby Boomers 
E)  New Age Baby Boomers 
A)  Generation X 
B)  Generation Y 
C)  Generation Z 
D)  Baby Boomers 
E)  New Age Baby Boomers

Question 5

Human skills needed by a manager include:

Accepted Answer

A)  the ability to advise workers on personal matters. 
B)  the ability to organize the work and schedule personnel appropriately. 
C)  sensitivity to workers' personal needs. 
D)  keeping labor costs down. 
A)  the ability to advise workers on personal matters. 
B)  the ability to organize the work and schedule personnel appropriately. 
C)  sensitivity to workers' personal needs. 
D)  keeping labor costs down.

Question 6

Opportunity thinkers focus on why the situation is impossible and retreat.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true of managerial skills?

Accepted Answer

A)  Management at any level is a science, not an art. 
B)  They are an art that can be learned, although no one can really teach you. 
C)  You do not have to be born with certain talents or personality traits. 
D)  Studies of outstanding top executives accurately identify common sets of traits that add up to successful leadership. 
E)  Human, technical and conceptual skills are needed by supervisors. 
A)  Management at any level is a science, not an art. 
B)  They are an art that can be learned, although no one can really teach you. 
C)  You do not have to be born with certain talents or personality traits. 
D)  Studies of outstanding top executives accurately identify common sets of traits that add up to successful leadership. 
E)  Human, technical and conceptual skills are needed by supervisors.

Question 8

Who states that there are two different patterns of thinking, opportunity, and obstacle?

Accepted Answer

A)  Gilbreth 
B)  Manz 
C)  Taylor 
D)  Mayo 
E)  Schrock 
A)  Gilbreth 
B)  Manz 
C)  Taylor 
D)  Mayo 
E)  Schrock

Question 9

Standardization of work procedures, tools, and conditions of work is known as:

Accepted Answer

A)  democratic management. 
B)  flex-style management. 
C)  boomerang management. 
D)  scientific management. 
E)  humanistic management. 
A)  democratic management. 
B)  flex-style management. 
C)  boomerang management. 
D)  scientific management. 
E)  humanistic management.

Question 10

According to Manz, an opportunity thinker:

Accepted Answer

A)  concentrates on constrictive ways to deal with circumstances. 
B)  focuses on why a situation is impossible to handle. 
C)  seeks out opportunities that will create a positive work environment. 
D)  None of the above. 
E)  Both a and b 
A)  concentrates on constrictive ways to deal with circumstances. 
B)  focuses on why a situation is impossible to handle. 
C)  seeks out opportunities that will create a positive work environment. 
D)  None of the above. 
E)  Both a and b

Question 11

Management theory:

Accepted Answer

A)  is practically useless on the supervisory level. 
B)  cannot be taught but must be learned on the job. 
C)  must be adapted to the situation and the people involved. 
D)  represents proven procedures that will work for anyone on any level. 
E)  Both b and d 
A)  is practically useless on the supervisory level. 
B)  cannot be taught but must be learned on the job. 
C)  must be adapted to the situation and the people involved. 
D)  represents proven procedures that will work for anyone on any level. 
E)  Both b and d

Question 12

The work of Frank Gilbreth is associated with:

Accepted Answer

A)  humanistic management. 
B)  human relations theory. 
C)  scientific management. 
D)  total quality management. 
E)  work simplification. 
A)  humanistic management. 
B)  human relations theory. 
C)  scientific management. 
D)  total quality management. 
E)  work simplification.

Question 13

Participative management:

Accepted Answer

A)  allows workers to take part in decisions affecting them. 
B)  requires the supervisor to participate in the work alongside the workers. 
C)  allows workers to participate in company profits. 
D)  All of the above. 
E)  Both a and c 
A)  allows workers to take part in decisions affecting them. 
B)  requires the supervisor to participate in the work alongside the workers. 
C)  allows workers to participate in company profits. 
D)  All of the above. 
E)  Both a and c

Question 14

Which of the following is true of today's hospitality employees?

Accepted Answer

A)  They tend to have a higher expectation level and a lower frustration tolerance. 
B)  They expect more out of a job than just a paycheck. 
C)  Most are not tied by need to jobs they don't like. 
D)  All of the above. 
E)  Both a and b 
A)  They tend to have a higher expectation level and a lower frustration tolerance. 
B)  They expect more out of a job than just a paycheck. 
C)  Most are not tied by need to jobs they don't like. 
D)  All of the above. 
E)  Both a and b

Question 15

Human relations theory is a theory that states that satisfying the needs of employers is key to productivity.

Accepted Answer

A) True 
 B)False

Question 16

A poor work climate can cause:

Accepted Answer

A)  low labor turnover and better quality control. 
B)  low productivity and fewer customers. 
C)  a fun and easygoing attitude. 
D)  hostility among workers. 
E)  an increase in employee satisfaction. 
A)  low labor turnover and better quality control. 
B)  low productivity and fewer customers. 
C)  a fun and easygoing attitude. 
D)  hostility among workers. 
E)  an increase in employee satisfaction.

Question 17

Work climate is the level of morale in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

Participative management is a system that includes employees in making decisions that concern them.

Accepted Answer

A) True 
 B)False

Question 19

At least ___ of both foodservice and hotel employees are women.

Accepted Answer

A)  20% 
B)  40% 
C)  60% 
D)  75% 
E)  33% 
A)  20% 
B)  40% 
C)  60% 
D)  75% 
E)  33%

Question 20

The supervisor's role is to:

Accepted Answer

A)  be responsible for the quantity and quality of the products and services. 
B)  meet employee needs. 
C)  be responsible for the output of the people supervised. 
D)  All of the above. 
A)  be responsible for the quantity and quality of the products and services. 
B)  meet employee needs. 
C)  be responsible for the output of the people supervised. 
D)  All of the above.

A supervisor who leads and manages hourly paid employees is known as the:

Exempt employees are covered by the federal and state wage and hour laws.

A supervisor must work overtime without pay if he/she:

The group of Americans born between 1995 and 2012 are known as:

Human skills needed by a manager include:

Opportunity thinkers focus on why the situation is impossible and retreat.

Which of the following is true of managerial skills?

Who states that there are two different patterns of thinking, opportunity, and obstacle?

Standardization of work procedures, tools, and conditions of work is known as:

According to Manz, an opportunity thinker:

Management theory:

The work of Frank Gilbreth is associated with:

Participative management:

Which of the following is true of today's hospitality employees?

Human relations theory is a theory that states that satisfying the needs of employers is key to productivity.

A poor work climate can cause:

Work climate is the level of morale in the workplace.

Participative management is a system that includes employees in making decisions that concern them.

At least ___ of both foodservice and hotel employees are women.

The supervisor's role is to:

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 1: The Supervisor As Manager

A supervisor who leads and manages hourly paid employees is known as the:

Exempt employees are covered by the federal and state wage and hour laws.

A supervisor must work overtime without pay if he/she:

The group of Americans born between 1995 and 2012 are known as:

Human skills needed by a manager include:

Opportunity thinkers focus on why the situation is impossible and retreat.

Which of the following is true of managerial skills?

Who states that there are two different patterns of thinking, opportunity, and obstacle?

Standardization of work procedures, tools, and conditions of work is known as:

According to Manz, an opportunity thinker:

Management theory:

The work of Frank Gilbreth is associated with:

Participative management:

Which of the following is true of today's hospitality employees?

Human relations theory is a theory that states that satisfying the needs of employers is key to productivity.

A poor work climate can cause:

Work climate is the level of morale in the workplace.

Participative management is a system that includes employees in making decisions that concern them.

At least ___ of both foodservice and hotel employees are women.

The supervisor's role is to:

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters