Question 1

The type of appraisal that helps put employees at ease because they know what will be discussed during their appraisal is known as:

Accepted Answer

A)  rating scale appraisal. 
B)  self-appraisal. 
C)  performance appraisal. 
D)  performance review. 
E)  peer appraisal. 
A)  rating scale appraisal. 
B)  self-appraisal. 
C)  performance appraisal. 
D)  performance review. 
E)  peer appraisal. B

Question 2

Which of the following is true regarding the authoritarian approach?

Accepted Answer

A)  It will often antagonize employees. 
B)  It will often produce the improvements that you want. 
C)  It will not work with dependent types of people. 
D)  Both a and c 
E)  All of the above. 
A)  It will often antagonize employees. 
B)  It will often produce the improvements that you want. 
C)  It will not work with dependent types of people. 
D)  Both a and c 
E)  All of the above. D

Question 3

A periodic review and assessment of employee performance during a given period is called a:

Accepted Answer

A)  performance review. 
B)  performance effectiveness. 
C)  performance evaluation. 
D)  All of the above. 
E)  Both a and c 
A)  performance review. 
B)  performance effectiveness. 
C)  performance evaluation. 
D)  All of the above. 
E)  Both a and c E

Question 4

Which level is best to write your performance standards for?

Accepted Answer

A)  Realistic level 
B)  Pessimistic level 
C)  Minimum level 
D)  Optimistic level 
E)  Any level 
A)  Realistic level 
B)  Pessimistic level 
C)  Minimum level 
D)  Optimistic level 
E)  Any level

Question 5

A performance review form should never state measurable or observable performance standards by which workers are to be rated.

Accepted Answer

A) True 
 B)False

Question 6

All of the following statements are true of the tell-and-sell approach except:

Accepted Answer

A)  It is a mild version of the authoritarian approach. 
B)  It is a presentation based on logic alone. 
C)  It seems to be a natural approach for someone who has developed sensitivity in handling people. 
D)  Both a and b 
E)  All of the above. 
A)  It is a mild version of the authoritarian approach. 
B)  It is a presentation based on logic alone. 
C)  It seems to be a natural approach for someone who has developed sensitivity in handling people. 
D)  Both a and b 
E)  All of the above.

Question 7

An optimistic level is your estimate of what constitutes a component job and the way that good, steady employees are doing it now.

Accepted Answer

A) True 
 B)False

Question 8

A private face-to-face session between you and an employee is known as a(n):

Accepted Answer

A)  evaluation interview. 
B)  performance rating. 
C)  appraisal interview. 
D)  Both a and c 
E)  All of the above. 
A)  evaluation interview. 
B)  performance rating. 
C)  appraisal interview. 
D)  Both a and c 
E)  All of the above.

Question 9

Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?

Accepted Answer

A)  Job classification 
B)  Unit of work 
C)  Task 
D)  Job specification 
E)  Job description 
A)  Job classification 
B)  Unit of work 
C)  Task 
D)  Job specification 
E)  Job description

Question 10

The first step in setting up a performance system is:

Accepted Answer

A)  analyzing the job. 
B)  defining the purpose. 
C)  defining levels of performance. 
D)  writing performance standards. 
E)  writing the standard. 
A)  analyzing the job. 
B)  defining the purpose. 
C)  defining levels of performance. 
D)  writing performance standards. 
E)  writing the standard.

Question 11

Which of the following is false regarding written performance standards?

Accepted Answer

A)  Standards must not place a time limit for achievement. 
B)  The statement must be clear, complete, and accurate. 
C)  The standard of performance must be measurable or observable. 
D)  The standard must be attainable. 
E)  The standard must oppose to company policies, goals, and applicable legal and moral constraints. 
A)  Standards must not place a time limit for achievement. 
B)  The statement must be clear, complete, and accurate. 
C)  The standard of performance must be measurable or observable. 
D)  The standard must be attainable. 
E)  The standard must oppose to company policies, goals, and applicable legal and moral constraints.

Question 12

In an appraisal interview the supervisor should:

Accepted Answer

A)  do all the talking. 
B)  start with the negative things and get them over with. 
C)  encourage the worker to discuss problems about the work. 
D)  All of the above. 
A)  do all the talking. 
B)  start with the negative things and get them over with. 
C)  encourage the worker to discuss problems about the work. 
D)  All of the above.

Question 13

Written performance reviews are insurance against discrimination charges.

Accepted Answer

A) True 
 B)False

Question 14

An evaluation form typically lists or includes all but which of the following?

Accepted Answer

A)  Performance dimensions 
B)  Steps in the performance process 
C)  Goals for improvement 
D)  Employee information 
A)  Performance dimensions 
B)  Steps in the performance process 
C)  Goals for improvement 
D)  Employee information

Question 15

What questions should you ask when writing performance standards?

Accepted Answer

A)  What is to be done? 
B)  How is it to be done? 
C)  To what extent is it to be done? 
D)  Both a and b 
E)  All of the above. 
A)  What is to be done? 
B)  How is it to be done? 
C)  To what extent is it to be done? 
D)  Both a and b 
E)  All of the above.

Question 16

The order of steps in the performance review process are:

Accepted Answer

A)  preparing for the evaluation, making the evaluation, sharing it with the worker, providing follow-up. 
B)  making the evaluation, sharing it with the worker, preparing for follow-up. 
C)  preparing for the evaluation, making the evaluation, observing the worker, dismissing the worker (if necessary). 
D)  coaching the worker, evaluating the worker, sharing it with the worker, retraining. 
E)  sharing the evaluation, follow-up, training, and reevaluating. 
A)  preparing for the evaluation, making the evaluation, sharing it with the worker, providing follow-up. 
B)  making the evaluation, sharing it with the worker, preparing for follow-up. 
C)  preparing for the evaluation, making the evaluation, observing the worker, dismissing the worker (if necessary). 
D)  coaching the worker, evaluating the worker, sharing it with the worker, retraining. 
E)  sharing the evaluation, follow-up, training, and reevaluating.

Question 17

The best approach to an appraisal interview is:

Accepted Answer

A)  an authoritarian approach. 
B)  a problem-solving approach. 
C)  a persuasive approach. 
D)  let the worker control the interview. 
E)  a subjective approach. 
A)  an authoritarian approach. 
B)  a problem-solving approach. 
C)  a persuasive approach. 
D)  let the worker control the interview. 
E)  a subjective approach.

Question 18

A job description is used to:

Accepted Answer

A)  decide on disciplinary action. 
B)  assign work. 
C)  spell out qualifications. 
D)  a and b 
E)  All of the above. 
A)  decide on disciplinary action. 
B)  assign work. 
C)  spell out qualifications. 
D)  a and b 
E)  All of the above.

Question 19

Which of the following are true regarding proper interviewing technique?

Accepted Answer

A)  Be a good listener. 
B)  Do not interrupt. 
C)  Maintain eye contact. 
D)  Hear out potential candidates. 
E)  All of the above. 
A)  Be a good listener. 
B)  Do not interrupt. 
C)  Maintain eye contact. 
D)  Hear out potential candidates. 
E)  All of the above.

Question 20

Evaluation of performance should be:

Accepted Answer

A)  Based on your opinions 
B)  Based on standards obtained from the previous supervisor and the job description 
C)  Based on standards obtained from the job analysis of the skills, tasks, and knowledge required to perform the job 
D)  Both a and c 
E)  All of the above 
A)  Based on your opinions 
B)  Based on standards obtained from the previous supervisor and the job description 
C)  Based on standards obtained from the job analysis of the skills, tasks, and knowledge required to perform the job 
D)  Both a and c 
E)  All of the above

The type of appraisal that helps put employees at ease because they know what will be discussed during their appraisal is known as:

Which of the following is true regarding the authoritarian approach?

A periodic review and assessment of employee performance during a given period is called a:

Which level is best to write your performance standards for?

A performance review form should never state measurable or observable performance standards by which workers are to be rated.

All of the following statements are true of the tell-and-sell approach except:

An optimistic level is your estimate of what constitutes a component job and the way that good, steady employees are doing it now.

A private face-to-face session between you and an employee is known as a(n):

Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?

The first step in setting up a performance system is:

Which of the following is false regarding written performance standards?

In an appraisal interview the supervisor should:

Written performance reviews are insurance against discrimination charges.

An evaluation form typically lists or includes all but which of the following?

What questions should you ask when writing performance standards?

The order of steps in the performance review process are:

The best approach to an appraisal interview is:

A job description is used to:

Which of the following are true regarding proper interviewing technique?

Evaluation of performance should be:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 7: Performance Effectiveness

The type of appraisal that helps put employees at ease because they know what will be discussed during their appraisal is known as:

Which of the following is true regarding the authoritarian approach?

A periodic review and assessment of employee performance during a given period is called a:

Which level is best to write your performance standards for?

A performance review form should never state measurable or observable performance standards by which workers are to be rated.

All of the following statements are true of the tell-and-sell approach except:

An optimistic level is your estimate of what constitutes a component job and the way that good, steady employees are doing it now.

A private face-to-face session between you and an employee is known as a(n):

Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?

The first step in setting up a performance system is:

Which of the following is false regarding written performance standards?

In an appraisal interview the supervisor should:

Written performance reviews are insurance against discrimination charges.

An evaluation form typically lists or includes all but which of the following?

What questions should you ask when writing performance standards?

The order of steps in the performance review process are:

The best approach to an appraisal interview is:

A job description is used to:

Which of the following are true regarding proper interviewing technique?

Evaluation of performance should be:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters