Question 1

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Accepted Answer

A) True 
 B)False  False

Question 2

Strategic planning:

Accepted Answer

A)  does not provide a workable solution and does not meet the stated objectives. 
B)  is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them. 
C)  cannot be adapted to a change in the situation. 
D)  is a one-time plan developed for a single occasion or purpose. 
E)  Both a and c 
A)  does not provide a workable solution and does not meet the stated objectives. 
B)  is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them. 
C)  cannot be adapted to a change in the situation. 
D)  is a one-time plan developed for a single occasion or purpose. 
E)  Both a and c B

Question 3

Long-range planning to set corporate goals and develop strategies for achieving them is called:

Accepted Answer

A)  strategic planning. 
B)  contingency planning. 
C)  forecasting. 
D)  management by exception. 
E)  planning by goals. 
A)  strategic planning. 
B)  contingency planning. 
C)  forecasting. 
D)  management by exception. 
E)  planning by goals. A

Question 4

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

Accepted Answer

A)  forecasting. 
B)  conjecture. 
C)  competencies. 
D)  benchmarking. 
E)  performance indicators. 
A)  forecasting. 
B)  conjecture. 
C)  competencies. 
D)  benchmarking. 
E)  performance indicators.

Question 5

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Accepted Answer

A)  management by exception. 
B)  management by delegation. 
C)  management exemption. 
D)  humanistic management. 
A)  management by exception. 
B)  management by delegation. 
C)  management exemption. 
D)  humanistic management.

Question 6

Which of the following are not qualities of a good plan?

Accepted Answer

A)  A good plan is not flexible. 
B)  A good plan is comprehensive. 
C)  A good plan is specific. 
D)  A good plan includes a necessary degree of risk. 
E)  a and d 
A)  A good plan is not flexible. 
B)  A good plan is comprehensive. 
C)  A good plan is specific. 
D)  A good plan includes a necessary degree of risk. 
E)  a and d

Question 7

Which is true about levels of planning?

Accepted Answer

A)  Top management planners in a large organization make long-range strategic plans. 
B)  Top management should be looking at a one- and two-year horizon and deciding where the organization should be heading over that time span. 
C)  Top management implements the organization's long-term goals on a smaller level and within shorter time frames. 
D)  Both a and b 
E)  All of the above. 
A)  Top management planners in a large organization make long-range strategic plans. 
B)  Top management should be looking at a one- and two-year horizon and deciding where the organization should be heading over that time span. 
C)  Top management implements the organization's long-term goals on a smaller level and within shorter time frames. 
D)  Both a and b 
E)  All of the above.

Question 8

Unity of command refers to the:

Accepted Answer

A)  principle that each person should have only one boss. 
B)  general manager's ultimate responsibility. 
C)  number of employees one person supervises. 
D)  supervisor's retained responsibility for tasks delegated. 
E)  fact that we all have two bosses. 
A)  principle that each person should have only one boss. 
B)  general manager's ultimate responsibility. 
C)  number of employees one person supervises. 
D)  supervisor's retained responsibility for tasks delegated. 
E)  fact that we all have two bosses.

Question 9

A single-use plan is a standing plan used for one repeating task.

Accepted Answer

A) True 
 B)False

Question 10

An alternative plan for use in case the original plan does not work out is known as a(n):

Accepted Answer

A)  alternative plan. 
B)  contingency plan. 
C)  standing plan. 
D)  single-use plan. 
E)  day-by-day plan. 
A)  alternative plan. 
B)  contingency plan. 
C)  standing plan. 
D)  single-use plan. 
E)  day-by-day plan.

Question 11

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

Accepted Answer

A) True 
 B)False

Question 12

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

Accepted Answer

A)  job analysis. 
B)  contingency planning. 
C)  strategic planning. 
D)  job evaluation. 
A)  job analysis. 
B)  contingency planning. 
C)  strategic planning. 
D)  job evaluation.

Question 13

A contingency plan is a standing plan for reducing risk.

Accepted Answer

A) True 
 B)False

Question 14

Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by:

Accepted Answer

A)  exception. 
B)  exemplification. 
C)  exemption. 
D)  excavation. 
A)  exception. 
B)  exemplification. 
C)  exemption. 
D)  excavation.

Question 15

Which of the following is not one of the steps involved in making a good plan?

Accepted Answer

A)  Define the goal, purpose, or problem, and set strategies of how to meet the goals. 
B)  Develop alternative courses of action. 
C)  Collect and evaluate data relevant to forecasting the future. 
D)  Determine and evaluate any variables involved. 
E)  None of the above. 
A)  Define the goal, purpose, or problem, and set strategies of how to meet the goals. 
B)  Develop alternative courses of action. 
C)  Collect and evaluate data relevant to forecasting the future. 
D)  Determine and evaluate any variables involved. 
E)  None of the above.

Question 16

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

Accepted Answer

A) True 
 B)False

Question 17

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Accepted Answer

A)  sales will be the same. 
B)  sales will be dependent on your location. 
C)  sales will vary every day. 
D)  Both a and b 
E)  Both b and c 
A)  sales will be the same. 
B)  sales will be dependent on your location. 
C)  sales will vary every day. 
D)  Both a and b 
E)  Both b and c

Question 18

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a key ingredient in the management by goals program?

Accepted Answer

A)  Critical analysis 
B)  Goal specificity 
C)  Who will do what 
D)  Time limits 
E)  Both b and c 
A)  Critical analysis 
B)  Goal specificity 
C)  Who will do what 
D)  Time limits 
E)  Both b and c

Question 20

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

Accepted Answer

A) True 
 B)False

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Strategic planning:

Long-range planning to set corporate goals and develop strategies for achieving them is called:

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Which of the following are not qualities of a good plan?

Which is true about levels of planning?

Unity of command refers to the:

A single-use plan is a standing plan used for one repeating task.

An alternative plan for use in case the original plan does not work out is known as a(n):

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

A contingency plan is a standing plan for reducing risk.

Which of the following is not one of the steps involved in making a good plan?

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Which of the following is not a key ingredient in the management by goals program?

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

The Supervisor As Manager

The Supervisor As Leader

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 3: Planning, Organizing, and Goal Setting

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Strategic planning:

Long-range planning to set corporate goals and develop strategies for achieving them is called:

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Which of the following are not qualities of a good plan?

Which is true about levels of planning?

Unity of command refers to the:

A single-use plan is a standing plan used for one repeating task.

An alternative plan for use in case the original plan does not work out is known as a(n):

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

A contingency plan is a standing plan for reducing risk.

Which of the following is not one of the steps involved in making a good plan?

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Which of the following is not a key ingredient in the management by goals program?

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

The Supervisor As Manager

The Supervisor As Leader

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Employee Training and Development

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters