Question 1

JIT skills training consists of:

Accepted Answer

A)  putting the new worker on the job beside a skilled and experienced worker. 
B)  a multiple-step training program based on performance standards. 
C)  a five-step program consisting of reading, seeing, experiencing, doing, and forming habits. 
D)  preparation, show and tell, performance, follow-through. 
E)  all of the above. 
A)  putting the new worker on the job beside a skilled and experienced worker. 
B)  a multiple-step training program based on performance standards. 
C)  a five-step program consisting of reading, seeing, experiencing, doing, and forming habits. 
D)  preparation, show and tell, performance, follow-through. 
E)  all of the above.

Question 2

The way you talk to employees in classroom training has little effect on how receptive they are to your leadership.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following are characteristics of a good trainer?

Accepted Answer

A)  Knowledgeable 
B)  Organized 
C)  Displays sense of humor 
D)  Both a and c 
E)  All of the above. 
A)  Knowledgeable 
B)  Organized 
C)  Displays sense of humor 
D)  Both a and c 
E)  All of the above.

Question 4

Job instruction training consists of all but which of the following?

Accepted Answer

A)  Preparing the worker for training 
B)  A demonstration of what the worker is to do 
C)  Having the worker perform the task 
D)  Continuous evaluation of the worker 
A)  Preparing the worker for training 
B)  A demonstration of what the worker is to do 
C)  Having the worker perform the task 
D)  Continuous evaluation of the worker

Question 5

The steps in job instruction training are as follows:

Accepted Answer

A)  demonstrate the task, prepare the associate, have the associate do the task, follow through. 
B)  prepare the associate, have the associate do the task, demonstrate the task, follow through. 
C)  demonstrate the task, have the associate do the task, demonstrate the task, follow through. 
D)  prepare the associate, demonstrate the task, have the associate do the task, follow through. 
A)  demonstrate the task, prepare the associate, have the associate do the task, follow through. 
B)  prepare the associate, have the associate do the task, demonstrate the task, follow through. 
C)  demonstrate the task, have the associate do the task, demonstrate the task, follow through. 
D)  prepare the associate, demonstrate the task, have the associate do the task, follow through.

Question 6

Where training is inadequate, poor sanitation is probable.

Accepted Answer

A) True 
 B)False

Question 7

Training people for jobs always takes care of their training needs.

Accepted Answer

A) True 
 B)False

Question 8

Summative evaluation measures the results of the training after the program is completed.

Accepted Answer

A) True 
 B)False

Question 9

The logical person to train employees is:

Accepted Answer

A)  human resources. 
B)  supervisor. 
C)  other employees. 
D)  big brother/sister. 
E)  None of the above. 
A)  human resources. 
B)  supervisor. 
C)  other employees. 
D)  big brother/sister. 
E)  None of the above.

Question 10

Human resource directors estimate the cost of employee turnover at about ______for an hourly paid employee and ______ for a management position.

Accepted Answer

A)  $4,000, $8,000 
B)  $2,000, $4,000 
C)  $4,000, $12,000 
D)  $8,000, $12,000 
A)  $4,000, $8,000 
B)  $2,000, $4,000 
C)  $4,000, $12,000 
D)  $8,000, $12,000

Question 11

Which of the following is true regarding training?

Accepted Answer

A)  When good training is lacking, there is likely to be an atmosphere of tension, crisis, and conflict 
B)  A small mistake or oversight made by a poorly trained employee can't have enormous impact 
C)  Having a person who is leaving a job train the person who will take it over is known as trailing 
D)  Both a and b 
E)  All of the above. 
A)  When good training is lacking, there is likely to be an atmosphere of tension, crisis, and conflict 
B)  A small mistake or oversight made by a poorly trained employee can't have enormous impact 
C)  Having a person who is leaving a job train the person who will take it over is known as trailing 
D)  Both a and b 
E)  All of the above.

Question 12

A unit training program should consist of:

Accepted Answer

A)  training objectives and training sessions. 
B)  training checkpoints and training methods. 
C)  training pretests and performance standards. 
D)  Both a and b 
E)  Both a and c 
A)  training objectives and training sessions. 
B)  training checkpoints and training methods. 
C)  training pretests and performance standards. 
D)  Both a and b 
E)  Both a and c

Question 13

Which of the following is the most important step after the formal training process is complete?

Accepted Answer

A)  Job instruction training 
B)  Summative evaluation 
C)  Formative evaluation 
D)  Both b and c 
E)  None of the above. 
A)  Job instruction training 
B)  Summative evaluation 
C)  Formative evaluation 
D)  Both b and c 
E)  None of the above.

Question 14

In a training program, the training objective:

Accepted Answer

A)  includes a time limit for the learning. 
B)  has a higher performance standard. 
C)  expresses the goal of the trainer rather than the goal of the learner. 
D)  All of the above. 
E)  determines who will do the training. 
A)  includes a time limit for the learning. 
B)  has a higher performance standard. 
C)  expresses the goal of the trainer rather than the goal of the learner. 
D)  All of the above. 
E)  determines who will do the training.

Question 15

Which of the following is the biggest problem in training employees?

Accepted Answer

A)  Urgent need 
B)  Diversity of workers 
C)  Training time 
D)  Turnover 
E)  Short-term associate 
A)  Urgent need 
B)  Diversity of workers 
C)  Training time 
D)  Turnover 
E)  Short-term associate

Question 16

All of the following instances are necessary for further training except:

Accepted Answer

A)  changes are made that affect the job. 
B)  employees don't get along with each other. 
C)  employees performance drops below par. 
D)  a worker has never mastered a particular technique. 
E)  None of the above. 
A)  changes are made that affect the job. 
B)  employees don't get along with each other. 
C)  employees performance drops below par. 
D)  a worker has never mastered a particular technique. 
E)  None of the above.

Question 17

Fear is a powerful motivator in helping an employee to learn new skills.

Accepted Answer

A) True 
 B)False

Question 18

Good training will benefit associates in the following ways except:

Accepted Answer

A)  Training can eliminate the five reasons why people do poor work. 
B)  Trained employees always have to ask how to do things. 
C)  Training can reduce employee tension. 
D)  Training can reduce accidents and injuries. 
E)  Both a and c 
A)  Training can eliminate the five reasons why people do poor work. 
B)  Trained employees always have to ask how to do things. 
C)  Training can reduce employee tension. 
D)  Training can reduce accidents and injuries. 
E)  Both a and c

Question 19

The magic apron method is:

Accepted Answer

A)  when people train themselves. 
B)  when the person that is leaving train. 
C)  when the manager trains. 
D)  the best method of training. 
E)  Both a and d 
A)  when people train themselves. 
B)  when the person that is leaving train. 
C)  when the manager trains. 
D)  the best method of training. 
E)  Both a and d

Question 20

One of the benefits of training is:

Accepted Answer

A)  giving the supervisor more time to manage. 
B)  giving the workers positive discipline. 
C)  giving the business a number of warm bodies to do the work. 
D)  developing a buddy system. 
E)  All of the above. 
A)  giving the supervisor more time to manage. 
B)  giving the workers positive discipline. 
C)  giving the business a number of warm bodies to do the work. 
D)  developing a buddy system. 
E)  All of the above.

JIT skills training consists of:

The way you talk to employees in classroom training has little effect on how receptive they are to your leadership.

Which of the following are characteristics of a good trainer?

Job instruction training consists of all but which of the following?

The steps in job instruction training are as follows:

Where training is inadequate, poor sanitation is probable.

Training people for jobs always takes care of their training needs.

Summative evaluation measures the results of the training after the program is completed.

The logical person to train employees is:

Human resource directors estimate the cost of employee turnover at about for an hourly paid employee and for a management position.

Which of the following is true regarding training?

A unit training program should consist of:

Which of the following is the most important step after the formal training process is complete?

In a training program, the training objective:

Which of the following is the biggest problem in training employees?

All of the following instances are necessary for further training except:

Fear is a powerful motivator in helping an employee to learn new skills.

Good training will benefit associates in the following ways except:

The magic apron method is:

One of the benefits of training is:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Exam 10: Employee Training and Development

JIT skills training consists of:

The way you talk to employees in classroom training has little effect on how receptive they are to your leadership.

Which of the following are characteristics of a good trainer?

Job instruction training consists of all but which of the following?

The steps in job instruction training are as follows:

Where training is inadequate, poor sanitation is probable.

Training people for jobs always takes care of their training needs.

Summative evaluation measures the results of the training after the program is completed.

The logical person to train employees is:

Human resource directors estimate the cost of employee turnover at about ______for an hourly paid employee and ______ for a management position.

Which of the following is true regarding training?

A unit training program should consist of:

Which of the following is the most important step after the formal training process is complete?

In a training program, the training objective:

Which of the following is the biggest problem in training employees?

All of the following instances are necessary for further training except:

Fear is a powerful motivator in helping an employee to learn new skills.

Good training will benefit associates in the following ways except:

The magic apron method is:

One of the benefits of training is:

The Supervisor As Manager

The Supervisor As Leader

Planning, Organizing, and Goal Setting

Communicating Effectively

Equal Opportunity Laws and Diversity

Recruiting, Selection, and Orientation

Performance Effectiveness

Motivation

Supervising Teams, Team-Building, and Coaching

Conflict Management, Resolution, and Prevention

Discipline

Decision Making and Control

Delegating

Filters

Human resource directors estimate the cost of employee turnover at about for an hourly paid employee and for a management position.