Question 1

Because defensive communication climates create a lack of trust and empathy, it can result in ______.

Accepted Answer

A)  more upward communication 
B)  workers putting more in writing 
C)  an increase in apathy 
D)  workers treating everyone the same 
A)  more upward communication 
B)  workers putting more in writing 
C)  an increase in apathy 
D)  workers treating everyone the same C

Question 2

Which statement is true regarding gossip?

Accepted Answer

A)  It can include positive or negative information. 
B)  It is part of formal communication networks. 
C)  It is detrimental to workplace productivity. 
D)  It tends to aggravate rather than relieve tension. 
A)  It can include positive or negative information. 
B)  It is part of formal communication networks. 
C)  It is detrimental to workplace productivity. 
D)  It tends to aggravate rather than relieve tension. A

Question 3

What are the two functions that you engage in during the anticipatory stage of workplace socialization? List and briefly explain each function, and provide an example of each.

Accepted Answer

Answers will vary. During the anticipatory stage of workplace socialization, you engage in vocational choice and organizational choice. In vocational choice, you reflect on your perspectives about work, the role work plays in your life, and the fulfillment received from jobs. You determine whether you possess the required skills and abilities needed for a specific job and contemplate whether your needs and values are congruent with a prospective workplace. You might interview someone in the same vocation you are considering. In organizational choice, you consult a variety of information-providing sources about a specific job or workplace, such as perusing company websites or social-networking pages.

Question 4

With which type of dissent choice is an employee more likely to think about leaving the workplace and why?

Accepted Answer

Lateral dissent because they feel their

Question 5

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both ______ (e.g., superior, subordinates) and ______ (e.g., clients, stakeholders) audiences.

Accepted Answer

A)  external; internal 
B)  peer; professional 
C)  internal; external 
D)  inclusive; exclusive 
A)  external; internal 
B)  peer; professional 
C)  internal; external 
D)  inclusive; exclusive

Question 6

The encounter phase of the assimilation stage of workplace socialization is seen as a ______ phase.

Accepted Answer

A)  social 
B)  task-oriented 
C)  breaking-in 
D)  supportive 
A)  social 
B)  task-oriented 
C)  breaking-in 
D)  supportive

Question 7

What are the two types of communication network?

Accepted Answer

A)  sanctioned and unsanctioned 
B)  ritualized and mundane 
C)  positive and negative 
D)  formal and informal 
A)  sanctioned and unsanctioned 
B)  ritualized and mundane 
C)  positive and negative 
D)  formal and informal

Question 8

Peer relationships are formed between coworkers who have no formal authority over one another.

Accepted Answer

A) True 
 B)False

Question 9

Internships are common ways to gain information about potential employers during the ______ stage of workplace socialization.

Accepted Answer

A)  introductory 
B)  assimilation 
C)  anticipatory 
D)  exit 
A)  introductory 
B)  assimilation 
C)  anticipatory 
D)  exit

Question 10

Communicative exchanges that occur between people within a workplace are aimed toward accomplishing workplace goals and objectives are known as ______ communication.

Accepted Answer

A)  workplace 
B)  organizational 
C)  task-oriented 
D)  business 
A)  workplace 
B)  organizational 
C)  task-oriented 
D)  business

Question 11

In what type of communication climate do workplace members engage in conflict resolution?

Accepted Answer

A)  supportive 
B)  defensive 
C)  anticipatory 
D)  peer 
A)  supportive 
B)  defensive 
C)  anticipatory 
D)  peer

Question 12

Garret was not sure if he was allowed to use his sick time when he was on vacation. Instead of asking, when he filled out his timesheet, he noted a sick day and waited to see if anyone noticed. What type of information-seeking strategy did Garret use?

Accepted Answer

A)  indirect 
B)  testing 
C)  observing 
D)  disguising conversations 
A)  indirect 
B)  testing 
C)  observing 
D)  disguising conversations

Question 13

Describe the potential detrimental effects of workplace romantic relationships.

Accepted Answer

Workplace romantic relationships are fra

Question 14

Workplace rebellion occurs when you express disagreement or contradictory opinions about the workplace and its policies, practices, and employees.

Accepted Answer

A) True 
 B)False

Question 15

Which statement is true of workplace romantic relationships?

Accepted Answer

A)  They inevitably arise from work-spouse relationships. 
B)  They typically involve a lower level of emotion than relationships occurring outside the workplace. 
C)  They can be the trigger for claims of sexual harassment or complaints of a hostile work environment. 
D)  They usually result in improved job performance. 
A)  They inevitably arise from work-spouse relationships. 
B)  They typically involve a lower level of emotion than relationships occurring outside the workplace. 
C)  They can be the trigger for claims of sexual harassment or complaints of a hostile work environment. 
D)  They usually result in improved job performance.

Question 16

A relationship in which one coworker formally outranks the other either by role or title is called ______.

Accepted Answer

A)  boss-employee 
B)  mentor-protege 
C)  superior-subordinate 
D)  senior-junior 
A)  boss-employee 
B)  mentor-protege 
C)  superior-subordinate 
D)  senior-junior

Question 17

How is the attitude toward work life among the Millennial generation (born 1981 to 1999) different from the Traditionalists (born 1925 to 1945), Baby Boomers (born 1946 to 1964), and Generation X-ers (born 1965 to 1980)?

Accepted Answer

The Millennials have a strong desire to

Question 18

Tess has talked with her boyfriend about her problems at work, and he has convinced her to take action instead of complaining to him. Tess texts her boss, Jim, a list of the issues that are causing her stress and dissatisfaction at work. She doesn't understand why Jim seems extremely unhappy with her when she arrives at work the next day. What is likely the source of her boss's displeasure?

Accepted Answer

A)  Tess's problems are not Jim's problems, and he cares only about her work performance. 
B)  Texting was an inappropriate channel for upward communication of this nature. 
C)  Jim expects complaints to be communicated formally, via letter or memo. 
D)  Tess is taking her work too seriously and creating a defensive work environment. 
A)  Tess's problems are not Jim's problems, and he cares only about her work performance. 
B)  Texting was an inappropriate channel for upward communication of this nature. 
C)  Jim expects complaints to be communicated formally, via letter or memo. 
D)  Tess is taking her work too seriously and creating a defensive work environment.

Question 19

The overt information-seeking strategy is often used by new employees to obtain factual and procedural information.

Accepted Answer

A) True 
 B)False

Question 20

Imagine you have just started your new job as a server at Woody's Wild Wings. A customer asks if she can substitute a baked potato for French fries, but you're not sure, so you ask the shift manager. You have just used the ______ strategy.

Accepted Answer

A)  third-party 
B)  testing 
C)  indirect 
D)  overt 
A)  third-party 
B)  testing 
C)  indirect 
D)  overt

Because defensive communication climates create a lack of trust and empathy, it can result in ______.

Which statement is true regarding gossip?

What are the two functions that you engage in during the anticipatory stage of workplace socialization? List and briefly explain each function, and provide an example of each.

With which type of dissent choice is an employee more likely to think about leaving the workplace and why?

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both (e.g., superior, subordinates) and (e.g., clients, stakeholders) audiences.

The encounter phase of the assimilation stage of workplace socialization is seen as a ______ phase.

What are the two types of communication network?

Peer relationships are formed between coworkers who have no formal authority over one another.

Internships are common ways to gain information about potential employers during the ______ stage of workplace socialization.

Communicative exchanges that occur between people within a workplace are aimed toward accomplishing workplace goals and objectives are known as ______ communication.

In what type of communication climate do workplace members engage in conflict resolution?

Garret was not sure if he was allowed to use his sick time when he was on vacation. Instead of asking, when he filled out his timesheet, he noted a sick day and waited to see if anyone noticed. What type of information-seeking strategy did Garret use?

Describe the potential detrimental effects of workplace romantic relationships.

Workplace rebellion occurs when you express disagreement or contradictory opinions about the workplace and its policies, practices, and employees.

Which statement is true of workplace romantic relationships?

A relationship in which one coworker formally outranks the other either by role or title is called ______.

How is the attitude toward work life among the Millennial generation (born 1981 to 1999) different from the Traditionalists (born 1925 to 1945), Baby Boomers (born 1946 to 1964), and Generation X-ers (born 1965 to 1980)?

The overt information-seeking strategy is often used by new employees to obtain factual and procedural information.

Imagine you have just started your new job as a server at Woody's Wild Wings. A customer asks if she can substitute a baked potato for French fries, but you're not sure, so you ask the shift manager. You have just used the ______ strategy.

Communication in the 21st Century

Perception, Self, and Communication

Verbal Communication

Nonverbal Communication

Listening

Communication, Culture, and Diversity

Interpersonal Communication

Small Group and Team Communication

Communication and New Media

Selecting Your Topic and Knowing Your Audience

Organizing Your Presentation

Delivering Your Presentations

Informative Presentations

Persuasive Presentations

The Art of Interviews: Understanding the Process, Types of Questions, and Importance of First Impressions

Filters

Exam 9: Workplace and Organizational Communication

Because defensive communication climates create a lack of trust and empathy, it can result in ______.

Which statement is true regarding gossip?

What are the two functions that you engage in during the anticipatory stage of workplace socialization? List and briefly explain each function, and provide an example of each.

With which type of dissent choice is an employee more likely to think about leaving the workplace and why?

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both ______ (e.g., superior, subordinates) and ______ (e.g., clients, stakeholders) audiences.

The encounter phase of the assimilation stage of workplace socialization is seen as a ______ phase.

What are the two types of communication network?

Peer relationships are formed between coworkers who have no formal authority over one another.

Internships are common ways to gain information about potential employers during the ______ stage of workplace socialization.

Communicative exchanges that occur between people within a workplace are aimed toward accomplishing workplace goals and objectives are known as ______ communication.

In what type of communication climate do workplace members engage in conflict resolution?

Garret was not sure if he was allowed to use his sick time when he was on vacation. Instead of asking, when he filled out his timesheet, he noted a sick day and waited to see if anyone noticed. What type of information-seeking strategy did Garret use?

Describe the potential detrimental effects of workplace romantic relationships.

Workplace rebellion occurs when you express disagreement or contradictory opinions about the workplace and its policies, practices, and employees.

Which statement is true of workplace romantic relationships?

A relationship in which one coworker formally outranks the other either by role or title is called ______.

How is the attitude toward work life among the Millennial generation (born 1981 to 1999) different from the Traditionalists (born 1925 to 1945), Baby Boomers (born 1946 to 1964), and Generation X-ers (born 1965 to 1980)?

The overt information-seeking strategy is often used by new employees to obtain factual and procedural information.

Imagine you have just started your new job as a server at Woody's Wild Wings. A customer asks if she can substitute a baked potato for French fries, but you're not sure, so you ask the shift manager. You have just used the ______ strategy.

Communication in the 21st Century

Perception, Self, and Communication

Verbal Communication

Nonverbal Communication

Listening

Communication, Culture, and Diversity

Interpersonal Communication

Small Group and Team Communication

Communication and New Media

Selecting Your Topic and Knowing Your Audience

Organizing Your Presentation

Delivering Your Presentations

Informative Presentations

Persuasive Presentations

The Art of Interviews: Understanding the Process, Types of Questions, and Importance of First Impressions

Filters

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both (e.g., superior, subordinates) and (e.g., clients, stakeholders) audiences.