Question 1

Operations managers can analyse a company's operations using the 4 V's. What are these?

Accepted Answer

A)  Volume, value, variety, variation 
B)  Variety, value, variability, viability 
C)  Volume, variety, variation, variability 
D)  Variety, variation, value, viability 
A)  Volume, value, variety, variation 
B)  Variety, value, variability, viability 
C)  Volume, variety, variation, variability 
D)  Variety, variation, value, viability C

Question 2

The combination of production and service in an operation is often referred to as______________?

Accepted Answer

A)  Proservice 
B)  Prosumption 
C)  Self Service 
D)  Servuction 
A)  Proservice 
B)  Prosumption 
C)  Self Service 
D)  Servuction D

Question 3

What is meant by the hierarchy of an organization?

Accepted Answer

A)  The number of functions within the organization 
B)  The number of different layers in the organization 
C)  The number of departments within an organization 
D)  The number of subsidiaries within an organization 
A)  The number of functions within the organization 
B)  The number of different layers in the organization 
C)  The number of departments within an organization 
D)  The number of subsidiaries within an organization B

Question 4

What is an organization made up of a number of different businesses called?

Accepted Answer

A)  A conglomerate organization 
B)  A functional organization 
C)  A simple organization 
D)  A divisional organization 
A)  A conglomerate organization 
B)  A functional organization 
C)  A simple organization 
D)  A divisional organization

Question 5

Operations management is simply defined as the _____________ and ___________ of the production of manufactured goods and delivery of services.

Accepted Answer

A)  Supply and demand 
B)  Planning and organizing 
C)  Capability and execution 
D)  Specification and development 
A)  Supply and demand 
B)  Planning and organizing 
C)  Capability and execution 
D)  Specification and development

Question 6

What is the term used for an organization where there are few layers of management between the chief executive and the workforce?

Accepted Answer

A)  Tall structure 
B)  Short structure 
C)  Wide structure 
D)  Flat structure 
A)  Tall structure 
B)  Short structure 
C)  Wide structure 
D)  Flat structure

Question 7

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?

Accepted Answer

A)  Homogeneity and Flexibility 
B)  Homogeneity and Perishability 
C)  Heterogeneity and Perishability 
D)  Heterogeneity and Flexibility 
A)  Homogeneity and Flexibility 
B)  Homogeneity and Perishability 
C)  Heterogeneity and Perishability 
D)  Heterogeneity and Flexibility

Question 8

What is the variability of a product or service?

Accepted Answer

A)  The extent to which its demand changes over time 
B)  The extent to which it can be customized 
C)  The extent to which the output changes over time 
D)  The extent to which the product or service range changes 
A)  The extent to which its demand changes over time 
B)  The extent to which it can be customized 
C)  The extent to which the output changes over time 
D)  The extent to which the product or service range changes

Question 9

Operations management is defined as the process which converts ________ into ________

Accepted Answer

A)  materials into products 
B)  Energy into outputs 
C)  Inputs into outputs 
D)  Information into outputs 
A)  materials into products 
B)  Energy into outputs 
C)  Inputs into outputs 
D)  Information into outputs

Question 10

What is meant by heterogeneity of a service?

Accepted Answer

A)  Service is always the same 
B)  Service is always different 
C)  Service is always in the same place 
D)  Service is always in a different place 
A)  Service is always the same 
B)  Service is always different 
C)  Service is always in the same place 
D)  Service is always in a different place

Operations managers can analyse a company's operations using the 4 V's. What are these?

The combination of production and service in an operation is often referred to as______________?

What is meant by the hierarchy of an organization?

What is an organization made up of a number of different businesses called?

Operations management is simply defined as the ___ and _ of the production of manufactured goods and delivery of services.

What is the term used for an organization where there are few layers of management between the chief executive and the workforce?

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?

What is the variability of a product or service?

Operations management is defined as the process which converts into

What is meant by heterogeneity of a service?

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Exam 1: Introduction to Operations Management

Operations managers can analyse a company's operations using the 4 V's. What are these?

The combination of production and service in an operation is often referred to as______________?

What is meant by the hierarchy of an organization?

What is an organization made up of a number of different businesses called?

Operations management is simply defined as the _____________ and ___________ of the production of manufactured goods and delivery of services.

What is the term used for an organization where there are few layers of management between the chief executive and the workforce?

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?

What is the variability of a product or service?

Operations management is defined as the process which converts ________ into ________

What is meant by heterogeneity of a service?

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Operations management is simply defined as the ___ and _ of the production of manufactured goods and delivery of services.

Operations management is defined as the process which converts into