Question 1

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

Accepted Answer

A) True 
 B)False

Question 2

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to the job.

Accepted Answer

A) True 
 B)False

Question 3

Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model?

Accepted Answer

A)  the training and development phase 
B)  the analysis phase 
C)  the needs assessment phase 
D)  the evaluation phase 
A)  the training and development phase 
B)  the analysis phase 
C)  the needs assessment phase 
D)  the evaluation phase

Question 4

Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program?

Accepted Answer

A)  how many employees signed up for it 
B)  how it helped to reduce wasted materials 
C)  the average employee reaction to it 
D)  how much transfer-of-training occurred 
A)  how many employees signed up for it 
B)  how it helped to reduce wasted materials 
C)  the average employee reaction to it 
D)  how much transfer-of-training occurred

Question 5

If you were responsible for developing a training program, which of the following should your first step be?

Accepted Answer

A)  create a suitable training environment 
B)  select the proper training method 
C)  conduct a needs assessment 
D)  determine the specific instructional objectives 
A)  create a suitable training environment 
B)  select the proper training method 
C)  conduct a needs assessment 
D)  determine the specific instructional objectives

Question 6

Identify and briefly describe the four criteria available to evaluate training.

Accepted Answer

(1) Reactions: One of the simplest and m

Question 7

Which of the following positions is most likely to benefit from implementing an ethics training program?

Accepted Answer

A)  a buyer of leather goods for a leading national retailer 
B)  a medical professional 
C)  an air traffic controller 
D)  an HR manager 
A)  a buyer of leather goods for a leading national retailer 
B)  a medical professional 
C)  an air traffic controller 
D)  an HR manager

Question 8

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

Accepted Answer

A) True 
 B)False

Question 9

Person analysis involves determining what the content of the training program should be, based on a study of the tasks or duties involved in the job.

Accepted Answer

A) True 
 B)False

Question 10

Organization Z is attempting to initiate an on-the-job training program. Like many organizations, the company is aware that it suffers from a lack of well-defined job performance criteria. Which of the following is the best suggestion for Organization Z to overcome this problem and have a successful program?

Accepted Answer

A)  develop realistic goals, a training schedule, and periodic evaluations 
B)  hire trainers who have been in a similar situation and have been successful 
C)  wait until proper job and organizational analysis can be done before implementing the training program 
D)  use a different type of training 
A)  develop realistic goals, a training schedule, and periodic evaluations 
B)  hire trainers who have been in a similar situation and have been successful 
C)  wait until proper job and organizational analysis can be done before implementing the training program 
D)  use a different type of training

Question 11

Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others?

Accepted Answer

A)  job rotation 
B)  case study 
C)  simulation study 
D)  role-playing 
A)  job rotation 
B)  case study 
C)  simulation study 
D)  role-playing

Question 12

Adding new members to teams typically results in the team reverting back to an earlier stage of development.

Accepted Answer

A) True 
 B)False

Question 13

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Accepted Answer

A) True 
 B)False

Question 14

Apprenticeship programs are an extension of OJT that provide on- and off-the-job instruction.

Accepted Answer

A) True 
 B)False

Question 15

Team building is a relatively simple process.

Accepted Answer

A) True 
 B)False

Question 16

Do most organizations evaluate their training programs?

Accepted Answer

A)  Yes, this is a vital part of any HR manager's role in an organization. 
B)  Currently, only progressive organizations evaluate their training. 
C)  Yes and no. It used to be that most did not, but this is changing due to the pressure that HR managers are under to demonstrate results. 
D)  No, most organizations don't find it worth the effort. 
A)  Yes, this is a vital part of any HR manager's role in an organization. 
B)  Currently, only progressive organizations evaluate their training. 
C)  Yes and no. It used to be that most did not, but this is changing due to the pressure that HR managers are under to demonstrate results. 
D)  No, most organizations don't find it worth the effort.

Question 17

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Accepted Answer

A) True 
 B)False

Question 18

Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning?

Accepted Answer

A)  vestibule training 
B)  e-learning 
C)  simulated training 
D)  self-directed learning 
A)  vestibule training 
B)  e-learning 
C)  simulated training 
D)  self-directed learning

Question 19

Which of the following is NOT one of the things a manager should do to implement a successful program in basic and remedial training?

Accepted Answer

A)  explain to employees why training will help them in their jobs 
B)  use a classroom-oriented approach so employees learn by lectures 
C)  provide feedback on employee progress 
D)  relate the training to the employees' goals 
A)  explain to employees why training will help them in their jobs 
B)  use a classroom-oriented approach so employees learn by lectures 
C)  provide feedback on employee progress 
D)  relate the training to the employees' goals

Question 20

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

Accepted Answer

A)  a document delivery company that has drivers and pilots who operate various trucks and aircraft 
B)  a robotics company that needs each employee to have specific and high level skills and training 
C)  an auto parts manufacturing company that has an assembly line where employees are likely to get bored 
D)  a photocopy shop where there are various tasks to be performed all with one machine 
A)  a document delivery company that has drivers and pilots who operate various trucks and aircraft 
B)  a robotics company that needs each employee to have specific and high level skills and training 
C)  an auto parts manufacturing company that has an assembly line where employees are likely to get bored 
D)  a photocopy shop where there are various tasks to be performed all with one machine

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to the job.

Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model?

Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program?

If you were responsible for developing a training program, which of the following should your first step be?

Identify and briefly describe the four criteria available to evaluate training.

Which of the following positions is most likely to benefit from implementing an ethics training program?

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

Person analysis involves determining what the content of the training program should be, based on a study of the tasks or duties involved in the job.

Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others?

Adding new members to teams typically results in the team reverting back to an earlier stage of development.

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Apprenticeship programs are an extension of OJT that provide on- and off-the-job instruction.

Team building is a relatively simple process.

Do most organizations evaluate their training programs?

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning?

Which of the following is NOT one of the things a manager should do to implement a successful program in basic and remedial training?

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 7: Training and Development

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to the job.

Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model?

Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program?

If you were responsible for developing a training program, which of the following should your first step be?

Identify and briefly describe the four criteria available to evaluate training.

Which of the following positions is most likely to benefit from implementing an ethics training program?

Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.

Person analysis involves determining what the content of the training program should be, based on a study of the tasks or duties involved in the job.

Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others?

Adding new members to teams typically results in the team reverting back to an earlier stage of development.

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Apprenticeship programs are an extension of OJT that provide on- and off-the-job instruction.

Team building is a relatively simple process.

Do most organizations evaluate their training programs?

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning?

Which of the following is NOT one of the things a manager should do to implement a successful program in basic and remedial training?

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters