Question 1

Which of the following tasks would be most conducive to whole-versus-part learning?

Accepted Answer

A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item 
A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item

Question 2

What is the main difference between training and development?

Accepted Answer

A)  Development is more future oriented and broadly focused. 
B)  Development is a broader term used to describe learning processes in an organization. 
C)  Development is a term that is used to capture coaching, mentoring, and training. 
D)  Development is more narrowly focused. 
A)  Development is more future oriented and broadly focused. 
B)  Development is a broader term used to describe learning processes in an organization. 
C)  Development is a term that is used to capture coaching, mentoring, and training. 
D)  Development is more narrowly focused.

Question 3

The use of technology-based training has likely reaching a peak will be used less frequently in the future.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following types of learning methods would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

Accepted Answer

A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training 
A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training

Question 5

Contrary to common thought, progressive organizations allow the supervisor to play a minor role in the new employee orientation process, since orientation is primarily the responsibility of the HR department.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following terms refers to determining what the content of a training program should be, based on a study of the job duties?

Accepted Answer

A)  task analysis 
B)  individual analysis 
C)  job analysis 
D)  organization analysis 
A)  task analysis 
B)  individual analysis 
C)  job analysis 
D)  organization analysis

Question 7

The primary purpose in training employees is to help them get socialized to the organization.

Accepted Answer

A) True 
 B)False

Question 8

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Accepted Answer

A) True 
 B)False

Question 9

Which of the following best captures the phases of the systems model of training?

Accepted Answer

A)  planning, design, needs assessment, and evaluation 
B)  needs assessment, design, implementation, and evaluation 
C)  design, needs assessment, implementation, and evaluation 
D)  design, needs assessment, management, and evaluation 
A)  planning, design, needs assessment, and evaluation 
B)  needs assessment, design, implementation, and evaluation 
C)  design, needs assessment, implementation, and evaluation 
D)  design, needs assessment, management, and evaluation

Question 10

Internship programs benefit students, but rarely benefit employers.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best represents the steps in behaviour modelling?

Accepted Answer

A)  learning points, implementation, role-play, and feedback 
B)  design, learning points, reinforcement, and feedback 
C)  learning points, modelling, role-play, and feedback 
D)  design, implementation, role-play, and feedback 
A)  learning points, implementation, role-play, and feedback 
B)  design, learning points, reinforcement, and feedback 
C)  learning points, modelling, role-play, and feedback 
D)  design, implementation, role-play, and feedback

Question 12

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

Accepted Answer

A) True 
 B)False

Question 13

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Accepted Answer

A) True 
 B)False

Question 14

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

Accepted Answer

A)  This is very unusual; most organizations link training directly to their organizational goals. 
B)  This is very unusual; data show that most organizations do not consider the training initiatives of others in their decisions. 
C)  Organization W is not alone; many organizations copy training strategy used by competitors. 
D)  This is unusual; most organizations at least make attempts to link their training initiatives to their own organizational strategy. 
A)  This is very unusual; most organizations link training directly to their organizational goals. 
B)  This is very unusual; data show that most organizations do not consider the training initiatives of others in their decisions. 
C)  Organization W is not alone; many organizations copy training strategy used by competitors. 
D)  This is unusual; most organizations at least make attempts to link their training initiatives to their own organizational strategy.

Question 15

What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation?

Accepted Answer

A)  Unless the training is linked to organizational strategy, it is not informative that reactions were good. 
B)  Positive reaction data may not mean the training was effective. 
C)  This information has to be integrated into a analysis with the other four phases of evaluation. 
D)  This aspect of training is not measurable. 
A)  Unless the training is linked to organizational strategy, it is not informative that reactions were good. 
B)  Positive reaction data may not mean the training was effective. 
C)  This information has to be integrated into a analysis with the other four phases of evaluation. 
D)  This aspect of training is not measurable.

Question 16

Awareness building in diversity training provides the KSAs necessary for working with people who are different.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

Accepted Answer

A)  testing grocery store clerks on training program knowledge before and after the training program 
B)  having trainees fill in forms that describe their learning experience and whether or not the information is transferring to the workplace 
C)  having employees fill out a training effectiveness index 
D)  evaluating scores on training tests 
A)  testing grocery store clerks on training program knowledge before and after the training program 
B)  having trainees fill in forms that describe their learning experience and whether or not the information is transferring to the workplace 
C)  having employees fill out a training effectiveness index 
D)  evaluating scores on training tests

Question 18

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Accepted Answer

A) True 
 B)False

Question 19

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

Accepted Answer

A) True 
 B)False

Question 20

The use of orientation checklists compels a supervisor to be more attentive to each employee.

Accepted Answer

A) True 
 B)False

Which of the following tasks would be most conducive to whole-versus-part learning?

What is the main difference between training and development?

The use of technology-based training has likely reaching a peak will be used less frequently in the future.

Which of the following types of learning methods would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

Contrary to common thought, progressive organizations allow the supervisor to play a minor role in the new employee orientation process, since orientation is primarily the responsibility of the HR department.

Which of the following terms refers to determining what the content of a training program should be, based on a study of the job duties?

The primary purpose in training employees is to help them get socialized to the organization.

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Which of the following best captures the phases of the systems model of training?

Internship programs benefit students, but rarely benefit employers.

Which of the following best represents the steps in behaviour modelling?

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation?

Awareness building in diversity training provides the KSAs necessary for working with people who are different.

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

The use of orientation checklists compels a supervisor to be more attentive to each employee.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

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Exam 7: Training and Development

Which of the following tasks would be most conducive to whole-versus-part learning?

What is the main difference between training and development?

The use of technology-based training has likely reaching a peak will be used less frequently in the future.

Which of the following types of learning methods would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace?

Contrary to common thought, progressive organizations allow the supervisor to play a minor role in the new employee orientation process, since orientation is primarily the responsibility of the HR department.

Which of the following terms refers to determining what the content of a training program should be, based on a study of the job duties?

The primary purpose in training employees is to help them get socialized to the organization.

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Which of the following best captures the phases of the systems model of training?

Internship programs benefit students, but rarely benefit employers.

Which of the following best represents the steps in behaviour modelling?

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation?

Awareness building in diversity training provides the KSAs necessary for working with people who are different.

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.

The use of orientation checklists compels a supervisor to be more attentive to each employee.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters