Question 1

Which of the following types of learning methods would be well-suited to teach air-traffic controllers how use the radar display?

Accepted Answer

A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training 
A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training

Question 2

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following best represents the benefits of orientation programs?

Accepted Answer

A)  reduced theft and disruptive behaviours, lower turnover, and improved morale 
B)  better teamwork, improved morale, and lower turnover 
C)  higher performance, decreased waste, and improved morale 
D)  lower turnover, increased productivity, improved morale, and reduction of anxiety 
A)  reduced theft and disruptive behaviours, lower turnover, and improved morale 
B)  better teamwork, improved morale, and lower turnover 
C)  higher performance, decreased waste, and improved morale 
D)  lower turnover, increased productivity, improved morale, and reduction of anxiety

Question 4

Which of the following people is most likely to be a successful trainer?

Accepted Answer

A)  Carlos is an enthusiastic, risk-taking, assertive person who loves teaching. 
B)  Jonas is flexible and can adapt his instructions to suit the individual student's needs. 
C)  Natalia is good at clarifying instructions and adding humour to the situation. 
D)  Claire is charming and intuitive and loves the subject she teaches. 
A)  Carlos is an enthusiastic, risk-taking, assertive person who loves teaching. 
B)  Jonas is flexible and can adapt his instructions to suit the individual student's needs. 
C)  Natalia is good at clarifying instructions and adding humour to the situation. 
D)  Claire is charming and intuitive and loves the subject she teaches.

Question 5

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

Accepted Answer

A) True 
 B)False

Question 6

The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.

Accepted Answer

A) True 
 B)False

Question 7

Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Accepted Answer

A)  have employees hand in summaries of how they have used their training in their job 
B)  devote a large part of the budget to vestibule training 
C)  have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks 
D)  have employees exposed to both massed and distributed practice 
A)  have employees hand in summaries of how they have used their training in their job 
B)  devote a large part of the budget to vestibule training 
C)  have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks 
D)  have employees exposed to both massed and distributed practice

Question 8

Data such as direct and indirect labour costs and unemployment rates determine an organization's training needs.

Accepted Answer

A) True 
 B)False

Question 9

"We learn best by watching" summarizes the learning principle known as "modelling."

Accepted Answer

A) True 
 B)False

Question 10

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Accepted Answer

A) True 
 B)False

Question 11

Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called?

Accepted Answer

A)  trainee motivation 
B)  trainee capacity 
C)  trainee readiness 
D)  trainee participation 
A)  trainee motivation 
B)  trainee capacity 
C)  trainee readiness 
D)  trainee participation

Question 12

Employees in similar jobs usually have similar levels of motivation with respect to learning.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the most common method used for training nonmanagerial employees?

Accepted Answer

A)  vestibule training 
B)  computer-based instruction 
C)  on-the-job training 
D)  apprenticeships 
A)  vestibule training 
B)  computer-based instruction 
C)  on-the-job training 
D)  apprenticeships

Question 14

On-the-job training (OJT) has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

Accepted Answer

Although all types of organizations use

Question 15

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the primary reason organizations train new employees?

Accepted Answer

A)  to increase their knowledge, skill, and ability level 
B)  to help trainees achieve personal career goals 
C)  to comply with federal regulations 
D)  to improve the work environment 
A)  to increase their knowledge, skill, and ability level 
B)  to help trainees achieve personal career goals 
C)  to comply with federal regulations 
D)  to improve the work environment

Question 17

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Accepted Answer

A) True 
 B)False

Question 18

Omega Organization is going through a very detailed process of looking at all the tasks or duties included in a job. It will then list all the steps performed by the employee to complete each task, and then look to examine the skills and knowledge necessary for the job. Which of the following processes is Omega Organization performing?

Accepted Answer

A)  task analysis 
B)  job analysis 
C)  person analysis 
D)  competency analysis 
A)  task analysis 
B)  job analysis 
C)  person analysis 
D)  competency analysis

Question 19

Which of the following represents the two forms of diversity training?

Accepted Answer

A)  employment equity and affirmative action 
B)  past and future-oriented 
C)  awareness building and skill building 
D)  minority and non-minority 
A)  employment equity and affirmative action 
B)  past and future-oriented 
C)  awareness building and skill building 
D)  minority and non-minority

Question 20

Which of the following is the process of measuring one's own services and practices against recognized leaders in order to identify areas for improvement?

Accepted Answer

A)  industry analysis 
B)  trend analysis 
C)  benchmarking 
D)  environmental analysis 
A)  industry analysis 
B)  trend analysis 
C)  benchmarking 
D)  environmental analysis

Which of the following types of learning methods would be well-suited to teach air-traffic controllers how use the radar display?

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Which of the following best represents the benefits of orientation programs?

Which of the following people is most likely to be a successful trainer?

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.

Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Data such as direct and indirect labour costs and unemployment rates determine an organization's training needs.

"We learn best by watching" summarizes the learning principle known as "modelling."

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called?

Employees in similar jobs usually have similar levels of motivation with respect to learning.

Which of the following is the most common method used for training nonmanagerial employees?

On-the-job training (OJT) has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

Which of the following is the primary reason organizations train new employees?

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Which of the following represents the two forms of diversity training?

Which of the following is the process of measuring one's own services and practices against recognized leaders in order to identify areas for improvement?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 7: Training and Development

Which of the following types of learning methods would be well-suited to teach air-traffic controllers how use the radar display?

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Which of the following best represents the benefits of orientation programs?

Which of the following people is most likely to be a successful trainer?

Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.

The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.

Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks?

Data such as direct and indirect labour costs and unemployment rates determine an organization's training needs.

"We learn best by watching" summarizes the learning principle known as "modelling."

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called?

Employees in similar jobs usually have similar levels of motivation with respect to learning.

Which of the following is the most common method used for training nonmanagerial employees?

On-the-job training (OJT) has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

Which of the following is the primary reason organizations train new employees?

Feedback to trainees is important for motivational purposes as well as knowledge of results.

Which of the following represents the two forms of diversity training?

Which of the following is the process of measuring one's own services and practices against recognized leaders in order to identify areas for improvement?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters