Exam 4: Knowledge Management Solutions: Processes and Systems

Knowledge transfer involves transfer of recommendations based on knowledge.

Face-to-face meetings and OJT (on-the-job training) are examples of __________ that facilitate __________.

The discovery of new explicit knowledge relies most directly on ________________

Knowledge utilization benefits from two processes _______________ that do not involve actual transfer of knowledge

Knowledge application depends on the knowledge discovery, capture, and sharing processes.

Too much emphasis on knowledge application can reduce knowledge creation.

Discussion groups and chat groups are technologies used for _______________

What are the two subprocesses of knowledge capture systems?

On-the-job training is an example of a mechanism that facilitates internalization.

KM mechanisms facilitate socialization, while KM technologies support combination.

__________ through knowledge elicitation is necessary for the implementation of intelligent t technologies such as expert systems.

Which of the following is true regarding how KM technologies facilitate combination and socialization?

For each of the four knowledge processes, define the subprocesses that facilitate each of the four processes as described in the text.

Internalization is the conversion of tacit knowledge into explicit form.

The Veterans Health Administration created the Virtual Learning Center in order to facilitate _______________

Which of the following KM process enables innovation?

KM technologies support socialization to a lesser extent than combination.

Mechanisms that facilitate combination include collaborative problem solving, joint decision making, and employee rotation across areas.

What are the four major KM processes?

Which of the following is a mechanism for facilitating the knowledge discovery socialization process?