Question 1

Which of the following reflects the norms and beliefs that guide the behavior of the organization's members and helps in KM?

Accepted Answer

A) Organizational Culture. 
B) Leadership. 
C) Knowledge Management Foundations. 
D) Management. 
E) Routines. 
A) Organizational Culture. 
B) Leadership. 
C) Knowledge Management Foundations. 
D) Management. 
E) Routines. A

Question 2

KM technologies support KM infrastructure.

Accepted Answer

A) True 
 B)False  False

Question 3

The list of example KM technologies in the text did not list email as a KM technology. Discuss whether or not electronic mail (email) should be considered as a KM technology that supports KM systems.

Accepted Answer

Email enables the rapid distribution/communication of information from an employee to one or multiple other employees and as such facilitates knowledge sharing. Additionally, the necessity to encode tacit information serves as an externalization means for employees to express their tacit knowledge. For these reasons email is definitely a KM technology.

Question 4

The richness of a medium is based on its ability to

Accepted Answer

A) Provide multiple cues 
B) Transfer information quickly 
C) Customize the information transferred 
D) Efficiently access the information 
E) Aggregate large volumes of information 
A) Provide multiple cues 
B) Transfer information quickly 
C) Customize the information transferred 
D) Efficiently access the information 
E) Aggregate large volumes of information

Question 5

__________ is the foundation on which KM resides.

Accepted Answer

A) KM mechanism 
B) KM technology 
C) KM systems 
D) KM infrastructure 
E) KM metrics 
A) KM mechanism 
B) KM technology 
C) KM systems 
D) KM infrastructure 
E) KM metrics

Question 6

An important challenge for KM initiatives is that the current organization culture does not encourage knowledge sharing.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a specialized structure or role within an organization's structure that facilitates KM?

Accepted Answer

A) Chief knowledge officer (CKO). 
B) A separate department for KM. 
C) The research and development (R&
D)  department. 
D) The corporate library. 
E) All of the above. 
A) Chief knowledge officer (CKO). 
B) A separate department for KM. 
C) The research and development (R&
D)  department. 
D) The corporate library. 
E) All of the above.

Question 8

Which of the following is not a possible activity involved in KM?

Accepted Answer

A) Share knowledge with others. 
B) Capture existing knowledge. 
C) Discover new knowledge. 
D) Archive old knowledge. 
E) Apply knowledge. 
A) Share knowledge with others. 
B) Capture existing knowledge. 
C) Discover new knowledge. 
D) Archive old knowledge. 
E) Apply knowledge.

Question 9

Each KM system must select one KM mechanism and one KM technology.

Accepted Answer

A) True 
 B)False

Question 10

Briefly explain KM solutions and KM foundation

Accepted Answer

KM depends on two aspects: KM solutions

Question 11

Define a "community of practice." Why are communities of practice beneficial to the KM of an organization?

Accepted Answer

A community of practice (COP) is a self-

Question 12

Knowledge resources are relevant to the decision making of which of the following?

Accepted Answer

A) An individual. 
B) A corporation. 
C) A department within a firm. 
D) A and c 
E) All of the above. 
A) An individual. 
B) A corporation. 
C) A department within a firm. 
D) A and c 
E) All of the above.

Question 13

Discuss why the physical environment at an organization is an important aspect of the KM infrastructure.

Accepted Answer

Although often taken for granted, a well

Question 14

KM technologies do not have to be a key element of KM systems, since people are the source of knowledge.

Accepted Answer

A) True 
 B)False

Question 15

What is not true of Common Knowledge?

Accepted Answer

A) It provides unity to the organization. 
B) It support knowledge transfer within the organization. 
C) It is common only to an organization. 
D) It enables transfer of knowledge to outside an organization. 
E) It consists of shared norms and individual knowledge domains. 
A) It provides unity to the organization. 
B) It support knowledge transfer within the organization. 
C) It is common only to an organization. 
D) It enables transfer of knowledge to outside an organization. 
E) It consists of shared norms and individual knowledge domains.

Question 16

Which of the following is an attribute of an enabling organizational culture for knowledge sharing?

Accepted Answer

A) Strong hierarchical organization structure. 
B) Management support of KM at all levels. 
C) A curved individual-based reward system. 
D) Encouragement of competition between employees. 
E) Purchasing the latest information technology. 
A) Strong hierarchical organization structure. 
B) Management support of KM at all levels. 
C) A curved individual-based reward system. 
D) Encouragement of competition between employees. 
E) Purchasing the latest information technology.

Question 17

What are the four most important challenges in KM?

Accepted Answer

1. The organization's employees have no

Question 18

According to the text, traditional MIS (management information systems) are a technology that supports KM.

Accepted Answer

A) True 
 B)False

Question 19

The term "knowledge resources" refers to just the knowledge currently possessed by individuals within the firm.

Accepted Answer

A) True 
 B)False

Question 20

The "Beenz" system of micropayments at Hill and Knowlton, was an incentive program to encourage employees to:

Accepted Answer

A) Use KM Technologies. 
B) Hoard Knowledge. 
C) Share knowledge. 
D) Adapt KM solutions. 
E) None of the above. 
A) Use KM Technologies. 
B) Hoard Knowledge. 
C) Share knowledge. 
D) Adapt KM solutions. 
E) None of the above.

Which of the following reflects the norms and beliefs that guide the behavior of the organization's members and helps in KM?

KM technologies support KM infrastructure.

The list of example KM technologies in the text did not list email as a KM technology. Discuss whether or not electronic mail (email) should be considered as a KM technology that supports KM systems.

The richness of a medium is based on its ability to

__________ is the foundation on which KM resides.

An important challenge for KM initiatives is that the current organization culture does not encourage knowledge sharing.

Which of the following is a specialized structure or role within an organization's structure that facilitates KM?

Which of the following is not a possible activity involved in KM?

Each KM system must select one KM mechanism and one KM technology.

Briefly explain KM solutions and KM foundation

Define a "community of practice." Why are communities of practice beneficial to the KM of an organization?

Knowledge resources are relevant to the decision making of which of the following?

Discuss why the physical environment at an organization is an important aspect of the KM infrastructure.

KM technologies do not have to be a key element of KM systems, since people are the source of knowledge.

What is not true of Common Knowledge?

Which of the following is an attribute of an enabling organizational culture for knowledge sharing?

What are the four most important challenges in KM?

According to the text, traditional MIS (management information systems) are a technology that supports KM.

The term "knowledge resources" refers to just the knowledge currently possessed by individuals within the firm.

The "Beenz" system of micropayments at Hill and Knowlton, was an incentive program to encourage employees to:

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters

Exam 3: Knowledge Management Foundations

Which of the following reflects the norms and beliefs that guide the behavior of the organization's members and helps in KM?

KM technologies support KM infrastructure.

The list of example KM technologies in the text did not list email as a KM technology. Discuss whether or not electronic mail (email) should be considered as a KM technology that supports KM systems.

The richness of a medium is based on its ability to

__________ is the foundation on which KM resides.

An important challenge for KM initiatives is that the current organization culture does not encourage knowledge sharing.

Which of the following is a specialized structure or role within an organization's structure that facilitates KM?

Which of the following is not a possible activity involved in KM?

Each KM system must select one KM mechanism and one KM technology.

Briefly explain KM solutions and KM foundation

Define a "community of practice." Why are communities of practice beneficial to the KM of an organization?

Knowledge resources are relevant to the decision making of which of the following?

Discuss why the physical environment at an organization is an important aspect of the KM infrastructure.

KM technologies do not have to be a key element of KM systems, since people are the source of knowledge.

What is not true of Common Knowledge?

Which of the following is an attribute of an enabling organizational culture for knowledge sharing?

What are the four most important challenges in KM?

According to the text, traditional MIS (management information systems) are a technology that supports KM.

The term "knowledge resources" refers to just the knowledge currently possessed by individuals within the firm.

The "Beenz" system of micropayments at Hill and Knowlton, was an incentive program to encourage employees to:

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters