Question 1

What is the specific situation in which context-based reasoning is best suited for knowledge capture?

Accepted Answer

A) Acquiring tactical knowledge. 
B) Large organization applications. 
C) Employee adaptation. 
D) Supporting educational settings. 
E) Small organization applications. 
A) Acquiring tactical knowledge. 
B) Large organization applications. 
C) Employee adaptation. 
D) Supporting educational settings. 
E) Small organization applications. A

Question 2

Stories play a significant role in organizations characterized by strong individual work practices.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not an important consideration in the design of an organizational storytelling process?

Accepted Answer

A) Employees must agree that storytelling is an effective knowledge transfer mechanism. 
B) Employees willing to share how they learned in stories need to be identified. 
C) Metaphors are a method to confront difficult business issues. 
D) Employees must be interested to learn from the stories they hear. 
E) None of the above. 
A) Employees must agree that storytelling is an effective knowledge transfer mechanism. 
B) Employees willing to share how they learned in stories need to be identified. 
C) Metaphors are a method to confront difficult business issues. 
D) Employees must be interested to learn from the stories they hear. 
E) None of the above. E

Question 4

A weakness of storytelling is the episodic nature of organizational stories.

Accepted Answer

A) True 
 B)False

Question 5

What is the name given to the narrative elicitation technique of using a naïve interviewer?

Accepted Answer

A) Dit-spinning. 
B) Anthropological observation. 
C) Indirect storytelling. 
D) Innocent capture. 
E) Archetypal generation. 
A) Dit-spinning. 
B) Anthropological observation. 
C) Indirect storytelling. 
D) Innocent capture. 
E) Archetypal generation.

Question 6

Storytelling can be effective in bridging the knowing-doing gap.

Accepted Answer

A) True 
 B)False

Question 7

What knowledge capture mechanism is facilitated from on the job training (OJT) where an employee observes another employee performing the skill to be learned?

Accepted Answer

A) Exchange. 
B) Externalization. 
C) Routines. 
D) Internalization. 
E) Socialization. 
A) Exchange. 
B) Externalization. 
C) Routines. 
D) Internalization. 
E) Socialization.

Question 8

Explain why and the Knowledge Management textbook is and also is not an example of knowledge capture facilitated through the storytelling mechanism?

Accepted Answer

Clearly internalization of knowledge is

Question 9

Storytelling is a knowledge capture mechanism that enables __________.

Accepted Answer

A) externalization 
B) exchange 
C) direction 
D) socialization 
E) combination 
A) externalization 
B) exchange 
C) direction 
D) socialization 
E) combination

Question 10

Dit-spinning is a story elicitation technique that uses a naïve interviewer to gather stories.

Accepted Answer

A) True 
 B)False

Question 11

One barrier to automated knowledge capture systems is that some knowledge sources may be resistant to trying new technologies.

Accepted Answer

A) True 
 B)False

Question 12

Other than nurturing communities of practice, what are 6 of the remaining 7 organizational areas where storytelling has been and may be effective?

Accepted Answer

1. Igniting action in knowledge-era orga

Question 13

Which of the following is not an aspect of stories that make them an effective knowledge capture mechanism in organizations?

Accepted Answer

A) Knowledge content. 
B) Organizational social networks. 
C) Knowledge context. 
D) Privacy using fictional characters. 
E) None of the above. 
A) Knowledge content. 
B) Organizational social networks. 
C) Knowledge context. 
D) Privacy using fictional characters. 
E) None of the above.

Question 14

Storytelling is an excellent mechanism for facilitating organizational knowledge capture, but is not effective as a knowledge mechanism for individual growth.

Accepted Answer

A) True 
 B)False

Question 15

What are the seven guidelines for organizational storytelling?

Accepted Answer

1. Stimulate the telling (and writing) o

Question 16

If storytelling is to work at an organization, what are the important considerations to be remembered in the design of organizational storytelling programs?

Accepted Answer

You need to obtain buy-in from the entir

Question 17

What is the goal of knowledge capture systems?

Accepted Answer

A) To convert tacit knowledge into an explicit format. 
B) To perform the combination and exchange knowledge processes. 
C) To evaluate explicit knowledge resources. 
D) To identify and fill organizational knowledge gaps. 
E) To elicit and store organizational and personal knowledge. 
A) To convert tacit knowledge into an explicit format. 
B) To perform the combination and exchange knowledge processes. 
C) To evaluate explicit knowledge resources. 
D) To identify and fill organizational knowledge gaps. 
E) To elicit and store organizational and personal knowledge.

Question 18

Concept maps are best suited for knowledge capture when supporting educational settings.

Accepted Answer

A) True 
 B)False

Question 19

How does storytelling foster innovation?

Accepted Answer

A) Effective communication of complex multidimensional ideas. 
B) Collaborative nature eliminates knowledge hierarchies. 
C) Enables listeners to easily absorb and relate knowledge. 
D) Listeners live vicariously as a participant. 
E) Reduces stress from 24-7 connectedness. 
A) Effective communication of complex multidimensional ideas. 
B) Collaborative nature eliminates knowledge hierarchies. 
C) Enables listeners to easily absorb and relate knowledge. 
D) Listeners live vicariously as a participant. 
E) Reduces stress from 24-7 connectedness.

Question 20

Knowledge capture mechanisms and technologies facilitate both externalization and internalization.

Accepted Answer

A) True 
 B)False

What is the specific situation in which context-based reasoning is best suited for knowledge capture?

Stories play a significant role in organizations characterized by strong individual work practices.

Which of the following is not an important consideration in the design of an organizational storytelling process?

A weakness of storytelling is the episodic nature of organizational stories.

What is the name given to the narrative elicitation technique of using a naïve interviewer?

Storytelling can be effective in bridging the knowing-doing gap.

What knowledge capture mechanism is facilitated from on the job training (OJT) where an employee observes another employee performing the skill to be learned?

Explain why and the Knowledge Management textbook is and also is not an example of knowledge capture facilitated through the storytelling mechanism?

Storytelling is a knowledge capture mechanism that enables __________.

Dit-spinning is a story elicitation technique that uses a naïve interviewer to gather stories.

One barrier to automated knowledge capture systems is that some knowledge sources may be resistant to trying new technologies.

Other than nurturing communities of practice, what are 6 of the remaining 7 organizational areas where storytelling has been and may be effective?

Which of the following is not an aspect of stories that make them an effective knowledge capture mechanism in organizations?

Storytelling is an excellent mechanism for facilitating organizational knowledge capture, but is not effective as a knowledge mechanism for individual growth.

What are the seven guidelines for organizational storytelling?

If storytelling is to work at an organization, what are the important considerations to be remembered in the design of organizational storytelling programs?

What is the goal of knowledge capture systems?

Concept maps are best suited for knowledge capture when supporting educational settings.

How does storytelling foster innovation?

Knowledge capture mechanisms and technologies facilitate both externalization and internalization.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters

Exam 7: Knowledge Capture Systems

What is the specific situation in which context-based reasoning is best suited for knowledge capture?

Stories play a significant role in organizations characterized by strong individual work practices.

Which of the following is not an important consideration in the design of an organizational storytelling process?

A weakness of storytelling is the episodic nature of organizational stories.

What is the name given to the narrative elicitation technique of using a naïve interviewer?

Storytelling can be effective in bridging the knowing-doing gap.

What knowledge capture mechanism is facilitated from on the job training (OJT) where an employee observes another employee performing the skill to be learned?

Explain why and the Knowledge Management textbook is and also is not an example of knowledge capture facilitated through the storytelling mechanism?

Storytelling is a knowledge capture mechanism that enables __________.

Dit-spinning is a story elicitation technique that uses a naïve interviewer to gather stories.

One barrier to automated knowledge capture systems is that some knowledge sources may be resistant to trying new technologies.

Other than nurturing communities of practice, what are 6 of the remaining 7 organizational areas where storytelling has been and may be effective?

Which of the following is not an aspect of stories that make them an effective knowledge capture mechanism in organizations?

Storytelling is an excellent mechanism for facilitating organizational knowledge capture, but is not effective as a knowledge mechanism for individual growth.

What are the seven guidelines for organizational storytelling?

If storytelling is to work at an organization, what are the important considerations to be remembered in the design of organizational storytelling programs?

What is the goal of knowledge capture systems?

Concept maps are best suited for knowledge capture when supporting educational settings.

How does storytelling foster innovation?

Knowledge capture mechanisms and technologies facilitate both externalization and internalization.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters