Exam 7: Training and Developing Employees

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Gathering data about the organization and its operations and attitudes with an eye toward solving a particular problem, is known as ________.

Which of the following is NOT one of the procedures associated with behavioral modeling?

Which training method divides trainees into six-person companies that compete with other companies in a simulated marketplace?

According to research, less than 35% of trainees are transferring what they learn to their jobs. As a manager, how would you improve this statistic?

According to Kurt Lewin, which of the following should occur in the moving stage of organizational change?

In which of the following settings would mobile learning be most appropriate?

Kate, an HR manager, is designing a training program for process engineers. Which of the following activities is Kate LEAST likely to perform at this stage?

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Which of the following is LEAST likely to be a goal of diversity training?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Which of the following would perform the initial orientation in most firms?

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training?

Marcos is a management trainee at Global Enterprises who is involved in a management development program. As part of the program, Marcos has been given a description of an organizational problem and been instructed to analyze the situation, diagnose the problem, and present his findings to a group of other trainees. Which of the following is most likely being used at Global Enterprises?

During the refreezing stage of Lewin's change process, managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

Which of the following is most likely NOT measured when evaluating a training program?

Anna, an HR manager, wants to determine the training needs of a new employee in the shipping department. Which of the following would most likely help Anna?