Exam 7: Training and Developing Employees

In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?

Which of the following terms refers to delivering learning content via laptops and cell phones when needed?

Managers at Southwest Communications have decided that their employees would benefit from training. In the past, the firm has used classroom instructors to train workers. However, the firm has a tight budget and is considering the idea of using Web-based instruction to train employees. What research findings support the decision by Southwest Communications to use Web-based instruction?

According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.

Management development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Functional illiteracy was once a serious issue in the workforce, but improvements in educational testing have virtually eliminated the problem.

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

Which of the following is LEAST relevant when conducting a task analysis?

Which of the following enables employers to schedule, deliver, and manage online training?

Which of the following is a managerial on-the-job training method that involves educating, instructing, and training subordinates?

What are the five steps in the ADDIE training process model?

Instructional objectives for training programs should focus on ________.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

Lewin's change process consists of unfreezing, moving, and refreezing.

What is management development? What is organizational development? What methods are used for each?

Which of the following helps focus the efforts of trainees and trainers and establishes a benchmark for evaluating a training program?

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.