Exam 7: Training and Developing Employees

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

According to surveys, which of the following is NOT considered a type of simulated learning?

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.