Exam 7: Training and Developing Employees

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.

Which of the following should most likely be emphasized in an employee handbook?

Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation?

All of the following are included in a task analysis record form EXCEPT ________.

What is an alternative term for employee orientation?

Which of the following is an example of computer-based training?

Which of the following consolidates the knowledge, skills, and behaviors that an individual needs to perform a job well?

Which of the following allows people in one location to communicate live with people in another location?

Which term refers to a situation where an employer fails to train adequately, and the employee subsequently harms a third party?

Which term refers to a detailed study of a job to identify the specific skills required?

Which of the following best describes the first step in a performance analysis?

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

What are the desired results of a successful employee orientation program?

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

Which of the following is a section of an employer's website that offers employees online access to training courses?

According to the text, what has been a key component of Macy's new-growth strategy?

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Which of the following is NOT one of the primary purposes of employee orientation?

Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis.

A task analysis is typically conducted to identify the training needs of current employees, while a performance analysis is limited to newly hired employees.