Question 1

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Accepted Answer

A) True 
 B)False

Question 2

Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?

Accepted Answer

The answer of Discuss the various sources of conflict. Which...

Question 3

Which of the following is NOT a principle of healthy conflict?

Accepted Answer

A)  Create meaningful conversation 
B)  Make it material 
C)  Focus on the future 
D)  Pursue a noble purpose 
A)  Create meaningful conversation 
B)  Make it material 
C)  Focus on the future 
D)  Pursue a noble purpose

Question 4

________ has been found to be an initial predictor of poor performance.

Accepted Answer

A)  Satisfaction 
B)  Complacency 
C)  Contentment 
D)  Anxiety 
A)  Satisfaction 
B)  Complacency 
C)  Contentment 
D)  Anxiety

Question 5

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Accepted Answer

A)  Attribution Theory 
B)  Systems Theory 
C)  Social Exchange Theory 
D)  Evaluation Theory 
A)  Attribution Theory 
B)  Systems Theory 
C)  Social Exchange Theory 
D)  Evaluation Theory

Question 6

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Accepted Answer

A)  Competition 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration 
A)  Competition 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration

Question 7

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

Accepted Answer

A) True 
 B)False

Question 8

High levels of conflict on city councils were associated with:

Accepted Answer

A)  Stress 
B)  Diminished performance 
C)  Failure 
D)  All of the above 
A)  Stress 
B)  Diminished performance 
C)  Failure 
D)  All of the above

Question 9

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Accepted Answer

A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress 
A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress

Question 10

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Accepted Answer

A) True 
 B)False

Question 11

Taking action to satisfy the other party's needs and concerns is known as:

Accepted Answer

A)  Assertiveness 
B)  Cooperativeness 
C)  Supportiveness 
D)  Aggressiveness 
A)  Assertiveness 
B)  Cooperativeness 
C)  Supportiveness 
D)  Aggressiveness

Question 12

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

Accepted Answer

The answer of Compare and contrast the theories of conflict....

Question 13

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

Accepted Answer

A)  Compromise 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration 
A)  Compromise 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration

Question 14

The Competition approach to conflict is low on assertiveness and low on cooperation.

Accepted Answer

A) True 
 B)False

Question 15

The Avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.

Accepted Answer

A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high 
A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?

Which of the following is NOT a principle of healthy conflict?

________ has been found to be an initial predictor of poor performance.

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

High levels of conflict on city councils were associated with:

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Taking action to satisfy the other party's needs and concerns is known as:

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

The Competition approach to conflict is low on assertiveness and low on cooperation.

The Avoidance approach to conflict is on assertiveness and on cooperation.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?

Which of the following is NOT a principle of healthy conflict?

________ has been found to be an initial predictor of poor performance.

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

High levels of conflict on city councils were associated with:

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Taking action to satisfy the other party's needs and concerns is known as:

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

The Competition approach to conflict is low on assertiveness and low on cooperation.

The Avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The Avoidance approach to conflict is on assertiveness and on cooperation.