Question 1

More active forms of citizen involvement include:

Accepted Answer

A)  Community workshops 
B)  Leadership development 
C)  Referenda 
D)  All of the above 
A)  Community workshops 
B)  Leadership development 
C)  Referenda 
D)  All of the above

Question 2

Public administrators do not need to practice effective media relations.

Accepted Answer

A) True 
 B)False

Question 3

RSS provides another way of getting information out to the public in a quick and efficient manner.

Accepted Answer

A) True 
 B)False

Question 4

Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.

Accepted Answer

The answer of Explain Wikis, podcasts and discussion forums. How...

Question 5

Which of the following is a way to prepare for a testimony before the legislature?

Accepted Answer

A)  Be prepared to adjust to any last-minute developments 
B)  Don't practice with coworkers so you don't sound over-rehearsed 
C)  All of the above 
D)  None of the above 
A)  Be prepared to adjust to any last-minute developments 
B)  Don't practice with coworkers so you don't sound over-rehearsed 
C)  All of the above 
D)  None of the above

Question 6

Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Accepted Answer

A) True 
 B)False

Question 7

Public opinion polls can be a very useful tool in the early stages of the implementation of a new public policy.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

Accepted Answer

A)  Establish trust and build confidence 
B)  Develop an agency protocol 
C)  Ensure constant inquiries 
D)  Understand the legislative process 
A)  Establish trust and build confidence 
B)  Develop an agency protocol 
C)  Ensure constant inquiries 
D)  Understand the legislative process

Question 9

When a service is rated high in terms of importance but low in terms of performance, this indicates that:

Accepted Answer

A)  There is an opportunity for reallocating resources 
B)  Service improvements are required 
C)  Customers' expectations should be lowered 
D)  Resources are allocated appropriately 
A)  There is an opportunity for reallocating resources 
B)  Service improvements are required 
C)  Customers' expectations should be lowered 
D)  Resources are allocated appropriately

Question 10

Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

Accepted Answer

A)  Legislators exercise "oversight" of agency activities 
B)  Public agencies provide helpful assistance in developing policies 
C)  The legislature defines the limits and boundaries of public agency activities 
D)  Public agencies make demands of legislators 
A)  Legislators exercise "oversight" of agency activities 
B)  Public agencies provide helpful assistance in developing policies 
C)  The legislature defines the limits and boundaries of public agency activities 
D)  Public agencies make demands of legislators

Question 12

Discuss the role of public managers in the past, present and future. How has their role changed over time?

Accepted Answer

The answer of Discuss the role of public managers in...

Question 13

Which of the following types of media should be used only when absolutely necessary?

Accepted Answer

A)  Television 
B)  Print Media 
C)  Radio 
D)  Press Conferences 
A)  Television 
B)  Print Media 
C)  Radio 
D)  Press Conferences

Question 14

Blogs should be used as another avenue for press releases.

Accepted Answer

A) True 
 B)False

Question 15

Texting and Twitter are examples of:

Accepted Answer

A)  Wikis 
B)  Micro-blogging 
C)  RSS 
D)  Podcasts 
A)  Wikis 
B)  Micro-blogging 
C)  RSS 
D)  Podcasts

Question 16

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Accepted Answer

The answer of Discuss the relationships between public agencies and...

Question 17

One of the costs associated with citizen involvement includes:

Accepted Answer

A)  Desensitizing people to emerging problems 
B)  Decreases the accountability of the public 
C)  Views expressed might not be representative of the majority 
D)  People are less likely to "buy in" to solutions 
A)  Desensitizing people to emerging problems 
B)  Decreases the accountability of the public 
C)  Views expressed might not be representative of the majority 
D)  People are less likely to "buy in" to solutions

Question 18

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

Accepted Answer

A) True 
 B)False

Question 19

What is the first step in implementing a new information technology?

Accepted Answer

A)  Develop metrics to evaluate the success of the application 
B)  Clearly define the goals and objectives of the application 
C)  Compare results to your objectives 
D)  Engage citizens and address short term issues 
A)  Develop metrics to evaluate the success of the application 
B)  Clearly define the goals and objectives of the application 
C)  Compare results to your objectives 
D)  Engage citizens and address short term issues

More active forms of citizen involvement include:

Public administrators do not need to practice effective media relations.

RSS provides another way of getting information out to the public in a quick and efficient manner.

Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.

Which of the following is a way to prepare for a testimony before the legislature?

Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Public opinion polls can be a very useful tool in the early stages of the implementation of a new public policy.

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

When a service is rated high in terms of importance but low in terms of performance, this indicates that:

Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

Discuss the role of public managers in the past, present and future. How has their role changed over time?

Which of the following types of media should be used only when absolutely necessary?

Blogs should be used as another avenue for press releases.

Texting and Twitter are examples of:

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

One of the costs associated with citizen involvement includes:

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

What is the first step in implementing a new information technology?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Change

Managing Behavior in the Public Interest

Filters

Exam 13: Representing the Organization on the Outside

More active forms of citizen involvement include:

Public administrators do not need to practice effective media relations.

RSS provides another way of getting information out to the public in a quick and efficient manner.

Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.

Which of the following is a way to prepare for a testimony before the legislature?

Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Public opinion polls can be a very useful tool in the early stages of the implementation of a new public policy.

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

When a service is rated high in terms of importance but low in terms of performance, this indicates that:

Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

Discuss the role of public managers in the past, present and future. How has their role changed over time?

Which of the following types of media should be used only when absolutely necessary?

Blogs should be used as another avenue for press releases.

Texting and Twitter are examples of:

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

One of the costs associated with citizen involvement includes:

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

What is the first step in implementing a new information technology?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Change

Managing Behavior in the Public Interest

Filters