Question 1

All of these are all examples of individual barriers to communication EXCEPT

Accepted Answer

A)  semantics. 
B)  wrong channel selection. 
C)  status of power differences. 
D)  interpersonal barriers. 
E)  inconsistent cues. 
A)  semantics. 
B)  wrong channel selection. 
C)  status of power differences. 
D)  interpersonal barriers. 
E)  inconsistent cues. C

Question 2

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

Accepted Answer

A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these. 
A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these. C

Question 3

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling B

Question 4

Which of these refers to the amount of information that can be transmitted during a communication episode?

Accepted Answer

A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 5

Types of organizational barriers to communication are interpersonal dynamics, semantics, and inconsistent cues.

Accepted Answer

A) True 
 B)False

Question 6

Downward communication is the most familiar and obvious flow of informal communication.

Accepted Answer

A) True 
 B)False

Question 7

You invite one of your employees to your office to talk about his performance. Which of the following seating arrangements will suggest to him that you are the person in charge?

Accepted Answer

A)  You sit in an easy chair and your employee sits on the sofa. 
B)  You sit behind your desk and your employee sits in a chair on the opposite side. 
C)  You both sit side by side around a table. 
D)  You sit in a sofa and your employee sits in an easy chair. 
E)  You both sit on the floor. 
A)  You sit in an easy chair and your employee sits on the sofa. 
B)  You sit behind your desk and your employee sits in a chair on the opposite side. 
C)  You both sit side by side around a table. 
D)  You sit in a sofa and your employee sits in an easy chair. 
E)  You both sit on the floor.

Question 8

The ____________________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The ____________________ is an informal, person-to-person communication...

Question 9

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

Accepted Answer

A) True 
 B)False

Question 10

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Accepted Answer

A)  keep your message simple 
B)  select your words with care 
C)  cover your mouth with your hand 
D)  speak slowly and carefully 
E)  fight the urge to shout 
A)  keep your message simple 
B)  select your words with care 
C)  cover your mouth with your hand 
D)  speak slowly and carefully 
E)  fight the urge to shout

Question 11

__________ is an important means by which individuals and organizations learn from their mistakes and improve their work.

Accepted Answer

A)  Feedback 
B)  Learning 
C)  Teaching 
D)  Channeling 
E)  Barrier 
A)  Feedback 
B)  Learning 
C)  Teaching 
D)  Channeling 
E)  Barrier

Question 12

Communication is the process by which information is transmitted from the speaker to the listener.

Accepted Answer

A) True 
 B)False

Question 13

A centralized network is one in which

Accepted Answer

A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these. 
A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these.

Question 14

Good listeners exhibit all of the following characteristics EXCEPT

Accepted Answer

A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these. 
A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these.

Question 15

Types of individual barriers to communication are interpersonal dynamics, semantics, and inconsistent cues.

Accepted Answer

A) True 
 B)False

Question 16

Monica knows that her supervisor does not like her. When her supervisor talks to her about increasing effectiveness, Monica knows he is just hassling her instead of soliciting her ideas. This is an example of what type of barrier to communication?

Accepted Answer

A)  Semantic barrier 
B)  Interpersonal barrier 
C)  Wrong channel selection 
D)  Inconsistent cues between verbal and nonverbal communication 
E)  Lack of formal channels 
A)  Semantic barrier 
B)  Interpersonal barrier 
C)  Wrong channel selection 
D)  Inconsistent cues between verbal and nonverbal communication 
E)  Lack of formal channels

Question 17

__________ is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements.

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 18

Perhaps the most important individual skill in overcoming communication barriers is

Accepted Answer

A)  selecting appropriate channel for the message. 
B)  MBWA. 
C)  active listening. 
D)  developing and using formal information channels. 
E)  finding a fit between the structure and the communication needs. 
A)  selecting appropriate channel for the message. 
B)  MBWA. 
C)  active listening. 
D)  developing and using formal information channels. 
E)  finding a fit between the structure and the communication needs.

Question 19

___________________________________ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 20

Which of the following is(are) part of keys to effective listening?

Accepted Answer

A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these 
A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these

Exam 17: Communication

All of these are all examples of individual barriers to communication EXCEPT

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Which of these refers to the amount of information that can be transmitted during a communication episode?

Types of organizational barriers to communication are interpersonal dynamics, semantics, and inconsistent cues.

Downward communication is the most familiar and obvious flow of informal communication.

You invite one of your employees to your office to talk about his performance. Which of the following seating arrangements will suggest to him that you are the person in charge?

The ____________________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

__________ is an important means by which individuals and organizations learn from their mistakes and improve their work.

Communication is the process by which information is transmitted from the speaker to the listener.

A centralized network is one in which

Good listeners exhibit all of the following characteristics EXCEPT

Types of individual barriers to communication are interpersonal dynamics, semantics, and inconsistent cues.

Monica knows that her supervisor does not like her. When her supervisor talks to her about increasing effectiveness, Monica knows he is just hassling her instead of soliciting her ideas. This is an example of what type of barrier to communication?

__________ is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements.

Perhaps the most important individual skill in overcoming communication barriers is

___________________________________ refers to messages sent through human actions and behaviors rather than through words.

Which of the following is(are) part of keys to effective listening?

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