Question 1

Culture change refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

A) True 
 B)False  False

Question 2

Shared development of innovations among several departments is emphasized by the __________ approach to innovation

Accepted Answer

A)  vertical 
B)  horizontal linkage model 
C)  top down 
D)  bottom-up 
E)  diagonal 
A)  vertical 
B)  horizontal linkage model 
C)  top down 
D)  bottom-up 
E)  diagonal B

Question 3

All of the following are characteristics of creative individuals EXCEPT

Accepted Answer

A)  originality 
B)  playfulness 
C)  curiosity 
D)  rationality 
E)  open-mindedness 
A)  originality 
B)  playfulness 
C)  curiosity 
D)  rationality 
E)  open-mindedness D

Question 4

List the three distinct steps for achieving behavioral and attitudinal change.

Accepted Answer

Unfreezing

Question 5

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Kandi recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?

Accepted Answer

A)  Conceptual fluency and open mindedness 
B)  Originality 
C)  Focused approach 
D)  Commitment 
E)  all of these are characteristics. 
A)  Conceptual fluency and open mindedness 
B)  Originality 
C)  Focused approach 
D)  Commitment 
E)  all of these are characteristics.

Question 6

Explain the horizontal linkage model.

Accepted Answer

The horizontal linkage model is defined

Question 7

______________________________ originate in all environmental sectors, including customers, competitors, technology, economic forces, and the international arena.

Accepted Answer

Environmen

Question 8

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Kandi can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT

Accepted Answer

A)  self interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  all of these can create resistance. 
A)  self interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  all of these can create resistance.

Question 9

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration

Accepted Answer

A) True 
 B)False

Question 10

The types of organizational change are strategy, technology, structure, government, and culture/people.

Accepted Answer

A) True 
 B)False

Question 11

Describe the five characteristics of creative people and organizations.

Accepted Answer

The four characteristics are c

Question 12

__________ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business.

Accepted Answer

A)  Transformational 
B)  Unplanned 
C)  Government-forced 
D)  Incremental 
E)  SWOT 
A)  Transformational 
B)  Unplanned 
C)  Government-forced 
D)  Incremental 
E)  SWOT

Question 13

__________ symbolizes to all employees that the change is important for the organization.

Accepted Answer

A)  Education 
B)  Coercion 
C)  Participation 
D)  Negotiation 
E)  Top management support 
A)  Education 
B)  Coercion 
C)  Participation 
D)  Negotiation 
E)  Top management support

Question 14

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

A) True 
 B)False

Question 15

__________ is the intervention stage of organization development in which individuals experiment with new workplace behavior.

Accepted Answer

A)  refreezing 
B)  restating 
C)  unfreezing 
D)  changing 
E)  jumping 
A)  refreezing 
B)  restating 
C)  unfreezing 
D)  changing 
E)  jumping

Question 16

E-Z, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is E-Z using?

Accepted Answer

A)  Communication and education 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Negotiation 
A)  Communication and education 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Negotiation

Question 17

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Accepted Answer

A)  freezing, changing, and intervention. 
B)  unfreezing, change agent, and freezing. 
C)  unfreezing, intervention, and refreezing. 
D)  intervention, refreezing, and change agent. 
E)  none of these. 
A)  freezing, changing, and intervention. 
B)  unfreezing, change agent, and freezing. 
C)  unfreezing, intervention, and refreezing. 
D)  intervention, refreezing, and change agent. 
E)  none of these.

Question 18

Which type of change refers to an organization's product or service output?

Accepted Answer

A)  Competitive 
B)  Coercive 
C)  Technological 
D)  Cultural 
E)  New product 
A)  Competitive 
B)  Coercive 
C)  Technological 
D)  Cultural 
E)  New product

Question 19

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Kandi also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?

Accepted Answer

A)  Inventor 
B)  Champion 
C)  Sponsor 
D)  Investor 
E)  All of these are included. 
A)  Inventor 
B)  Champion 
C)  Sponsor 
D)  Investor 
E)  All of these are included.

Question 20

If top managers select a goal of rapid company growth, __________ actions will have to be changed to meet that growth.

Accepted Answer

A)  environmental 
B)  internal 
C)  external 
D)  competitive 
E)  facilitative 
A)  environmental 
B)  internal 
C)  external 
D)  competitive 
E)  facilitative

Culture change refers to a change in the attitudes and behaviors of a few employees in the organization.

Shared development of innovations among several departments is emphasized by the __________ approach to innovation

All of the following are characteristics of creative individuals EXCEPT

List the three distinct steps for achieving behavioral and attitudinal change.

Explain the horizontal linkage model.

______________________________ originate in all environmental sectors, including customers, competitors, technology, economic forces, and the international arena.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration

The types of organizational change are strategy, technology, structure, government, and culture/people.

Describe the five characteristics of creative people and organizations.

__________ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business.

__________ symbolizes to all employees that the change is important for the organization.

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

__________ is the intervention stage of organization development in which individuals experiment with new workplace behavior.

E-Z, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is E-Z using?

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Which type of change refers to an organization's product or service output?

If top managers select a goal of rapid company growth, __________ actions will have to be changed to meet that growth.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 11: Managing Change and Innovation

Culture change refers to a change in the attitudes and behaviors of a few employees in the organization.

Shared development of innovations among several departments is emphasized by the __________ approach to innovation

All of the following are characteristics of creative individuals EXCEPT

List the three distinct steps for achieving behavioral and attitudinal change.

Explain the horizontal linkage model.

______________________________ originate in all environmental sectors, including customers, competitors, technology, economic forces, and the international arena.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration

The types of organizational change are strategy, technology, structure, government, and culture/people.

Describe the five characteristics of creative people and organizations.

__________ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business.

__________ symbolizes to all employees that the change is important for the organization.

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

__________ is the intervention stage of organization development in which individuals experiment with new workplace behavior.

E-Z, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is E-Z using?

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Which type of change refers to an organization's product or service output?

If top managers select a goal of rapid company growth, __________ actions will have to be changed to meet that growth.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters