Question 1

Minimum standards, little direction, and trust are all characteristics of __________ control.

Accepted Answer

A)  feedforward 
B)  bureaucratic 
C)  concurrent 
D)  decentralized 
E)  centralized 
A)  feedforward 
B)  bureaucratic 
C)  concurrent 
D)  decentralized 
E)  centralized D

Question 2

Control that focuses on human, material, and financial resources flowing into the organization is known as ____________________ control.

Accepted Answer

Feedforward

Question 3

James, a manager at CompuTech, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

Accepted Answer

A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these 
A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these A

Question 4

_________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 5

Any organizational department or unit under the supervision of a single person who is responsible for its activity is called a(n)

Accepted Answer

A)  independent center. 
B)  responsibility center. 
C)  analysis center. 
D)  control center. 
E)  budgeting center. 
A)  independent center. 
B)  responsibility center. 
C)  analysis center. 
D)  control center. 
E)  budgeting center.

Question 6

Managers, in most companies, rely exclusively on quantitative measures to measure actual performance.

Accepted Answer

A) True 
 B)False

Question 7

The continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders is called outsourcing.

Accepted Answer

A) True 
 B)False

Question 8

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

A) True 
 B)False

Question 9

With TQM, employees must be trained to think in terms of __________ and not __________.

Accepted Answer

A)  detection, prevention 
B)  prevention, detection 
C)  measurement, prevention 
D)  innovation, improvement 
E)  none of these 
A)  detection, prevention 
B)  prevention, detection 
C)  measurement, prevention 
D)  innovation, improvement 
E)  none of these

Question 10

_________________________ refers to the number of steps taken to complete a company process.

Accepted Answer

The answer of _________________________ refers to the number of steps...

Question 11

Decentralized control is most consistent with which of the following budget processes?

Accepted Answer

A)  Bottom-up budgeting 
B)  Top-down budgeting 
C)  Strategic budgeting 
D)  Cost budgeting 
E)  None of these 
A)  Bottom-up budgeting 
B)  Top-down budgeting 
C)  Strategic budgeting 
D)  Cost budgeting 
E)  None of these

Question 12

After establishing standards of performance, according to the control model, the manager should

Accepted Answer

A)  compare performance to standards. 
B)  get the standards approved by the supervisors and subordinates. 
C)  measure actual performance. 
D)  take corrective action. 
E)  provide feedback. 
A)  compare performance to standards. 
B)  get the standards approved by the supervisors and subordinates. 
C)  measure actual performance. 
D)  take corrective action. 
E)  provide feedback.

Question 13

_________ is based on a set of international standards for quality.

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 14

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations 
A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations

Question 15

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Accepted Answer

A) True 
 B)False

Question 16

__________ control is implemented through the organization's administrative system

Accepted Answer

A)  Clan 
B)  Bureaucratic 
C)  Organizational 
D)  Administrative 
E)  Decentralized 
A)  Clan 
B)  Bureaucratic 
C)  Organizational 
D)  Administrative 
E)  Decentralized

Question 17

Preventive quality control is also known as

Accepted Answer

A)  concurrent control. 
B)  feedback control. 
C)  output control. 
D)  preliminary control. 
E)  subjective control. 
A)  concurrent control. 
B)  feedback control. 
C)  output control. 
D)  preliminary control. 
E)  subjective control.

Question 18

A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.

Accepted Answer

The answer of A budgeting process in which middle and...

Question 19

ISO certification is certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements.

Accepted Answer

A) True 
 B)False

Question 20

The company's ability to meet its current debt obligations and a measurement of the firm's margin of safety is shown by liquidity ratio.

Accepted Answer

A) True 
 B)False

Exam 19: Managerial and Quality Control

Minimum standards, little direction, and trust are all characteristics of __________ control.

Control that focuses on human, material, and financial resources flowing into the organization is known as ____________________ control.

James, a manager at CompuTech, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

_________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Any organizational department or unit under the supervision of a single person who is responsible for its activity is called a(n)

Managers, in most companies, rely exclusively on quantitative measures to measure actual performance.

The continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders is called outsourcing.

An expense budget lists forecasted and actual revenues of the organization.

With TQM, employees must be trained to think in terms of __________ and not __________.

_________________________ refers to the number of steps taken to complete a company process.

Decentralized control is most consistent with which of the following budget processes?

After establishing standards of performance, according to the control model, the manager should

_________ is based on a set of international standards for quality.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

__________ control is implemented through the organization's administrative system

Preventive quality control is also known as

A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.

ISO certification is certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements.

The company's ability to meet its current debt obligations and a measurement of the firm's margin of safety is shown by liquidity ratio.

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With TQM, employees must be trained to think in terms of and not .